Reviews (100)
They were supposed to service my A/C my heater and my hot water heater. They did the A/C and heater but said a plumber would be out the same day. Isaac was on time and professional but when I called the office they said no plumber would be out. Isaac found a problem with my water heater but said his boss told him to leave my house because he still had 5 more jobs to do. Everything should have been done on the same day. The heater they put in January was done wrong and there was no way for be to change the filter so Isaac had to reroute all the pipes. Now I am afraid my hot water heater is going to explode in my house causing water damage.
I have I had my heater replaced and with additions of odor cleaner of the ozone kind 3 years ago. Since it was installed the order Eliminator had not worked and was checked and replaced the India earlier months. Each time I had the system checked by your company they told me that the older cleaner or scrubber was not working. This last time in November of 2022 I paid for a checkup. Again I was told that the older scrubber was not functional and the technician at the time removed the unit and told me that he would call the manufacturers about replacement and would get back in touch with me. I made a number of calls without response. I was able to talk to the office but no technicians called me back. Eventually an office staff made an appointment with the technician with me earlier this week, which resulted in this request for feedback. I'm still waiting for a call. The technician apologized, said that he did not know that nobody had got back in touch with me, and that he would hand this over to someone who would call me the last couple of days. I leave it to you as to how you determine what I should do and how my reaction should be.
We experienced an issue with our tankless water heater on Saturday June 17th. Within an hour of our call we received a call from technician Ralph. When he arrived he was extremely professional, knowledgeable, and down to earth. He identified our issue and let us know he needed to order a part to resolve our issue but in the meantime he showed us how to reset our system so our system would function properly until the new part arrived. Ralph was in constant communication when the part was ordered and when it was scheduled to arrive. He was also the technician that installed the new equipment. We have always had outstanding experiences with the technicians for All Hours Air but Ralph far exceeded our expectations!!! He was tremendous!!! I hope every time we need to do a winter tuneup on our furnace and spring tuneup on our a/c unit we get Ralph as our technician. He’s a genuinely great human being!!!
Over the past few years, we've needed a variety of services and equipment from All Hours Air, and they have always given us exemplary service and treated us with courtesy. I would not hesitate to call them again any time we need help.
The technician was very professional, polite, responsive and on time. Did the assessment and provided all the information necessary for me to make a decision. Paying the bill was a snap!
Great customer service! Always on time, good quality products
Our water heater went out and leaked water all over our garage. All Hour was able to come out the next day and give an estimate on a tankless system. Most importantly, they were able to do the installation the very next day. Kyle and Pat were both great. Sadly I don’t remember the name of the third pop employee. I was contacted by the office and they were able to inform me that the third employee was Jerome. He did a great job.
Prompt, efficient and excellent customer service. Communication was outstanding. Highly recommend this company for plumbing repairs. Thanks for the good work Jerome!
I paid 90$ for nothing. He came out said everything was wrong. I told him where I thought the problem was and he did nothing! I am ordering the pice and fixing it myself
Our Technician was Chris!!! He was honest about pricing and showed me everything he worked on and what was damaged and why. Really appreciated his willingness to show me what he was doing and all the readouts.
Nick was honest, thorough and took care of the AC unit problems efficiently. He helped arrange a plumber call from the company for a separate issue and they made it out the next day. Excellent service and communication.
I was charged $89 for the visit and then another $143 to replace a simple valve under the sink that can be purchased for $10-20. I understand businesses have to make money, so I was fine with this and there's labor involved (though it only takes 10 minutes to replace). But, if you're going to charge people so highly, at least do a professional job. Here's what I mean: My dishwasher also had a slow leak, and their plumber replaced the clamp as well. However, nothing was tested at all. How can you do a professional job if you don't at least test your work? I turned on the dishwasher and it was leaking more than it was before! I had to bring it back out and tighten the clamp myself. The water was also not turned back on so I know the valve was not tested either. Luckily, the valve didn't leak, but what kind of plumber doesn't at least test their work? Imagine how infuriating it is to pay over $200 for a 15 minute job with parts that cost $10-20 retail and then they don't even have the courtesy or professionalism to check their work for leaks. That is basic.
Called for check on AC not working. Sent tech out next morning!!! We are former customers. Dwight, our tech, was very professional, knowledgeable and friendly. All Hours will be contacting me for followup. Quality Customer service is 95% of my basis for choosing a service. Thank you ALL HOURS!
Our technician Andy was professional, proactive in finding an issue to correct. Also Winter communicated clearly when all hours air would arrive and is a pleasant person to work with. Definitely would recommend.
Everyone is nice, they are professional, although more expensive but the bottom line is the furnace is working again and has a repair warranty. In the big picture I know I will call them again.
I have not made a decision whether I am going to buy a mini split unit. They are so expensive but since I could use it for both cooling and heating, it may be a good value. I was unaware of the Daikin company, but the warranties and service are really getting me thinking. Service is an important part of any investment and Nick has shown me that in the estimate. I need to talk to some of my friends who know about heating cooling units before I could make my decision. However, AllOurAir is definitely towards the top.
Duane was very efficient and explained the process during his maintenance check on my A/C. He discovered that there was a leading capacitor and recommended replacing it, which I authorized. He also explained that my system was old and probably would need replacing in the future. He gave me an estimate for replacing the A/C as well as my 30 year-old furnace.
needed the pressure relief valve replaced Ralph was the tech did wonderful job knows his stuff i would recommend all hours for all plumbing needs
Christ was marvelous. The most thorough and highest quality A/C tune up I have ever had. The unit was so clean afterwards it was cleaning. He was on time and very considerate to make sure no dirt was tracked on my carpets or left outside after he cleaned up. He explained entering he did and even sent pictures for my records. Highly recommend!
I had a leak from kitchen faucet. They came over within 2 hrs, replaced faucet. I bought their home inspection plan. They have started to inspect all covered items I would recommend then highly for emergencies and preventative work.