Reviews (100)
I should have read the reviews. Called early in the day and they confirmed they were able to put us on the schedule for today. I made numerous call backs, each time they reconfirmed we were on their schedule for today. I even asked if there was a chance we wouldn't see a plumber and we were assured we would see a plumber before the end of the day. My last call was at 6pm and another person explained that they are just a call center and the business was closed. This fiasco prevented us from calling other potential plumbers who could have taken our emergency work, and now we're having to put my elderly mother in law in a hotel overnight.
Tom did a great job!
Ben Franklin Plumbing in Billings rates 5 Stars. Extremely accommodating their scheduling to my needs. Have used them 3 times in the last few months and always completely satisfied. Highly recommended. /s/ one satisfied customer
Our technician Jerod was super awesome. Fixed our plumbing and gave us the peace of mind we were looking for. Would highly recommend
Showed up early and got us closer to resolving our problem.
Jerod with Benjamin Franklin Plumbing does stellar work with a wonderful demeanor! He is very knowledgeable, prompt and pleasant. Highly recommend!
Excellent job. Thank you.
We were panicked when we discovered water in our basement utility room, and we just assumed we'd have to fork out hundreds (if not thousands) of dollars to repair whatever it was that caused the leak. Benjamin Franklin himself (or a man at least as legendary) showed up at our house, took a look at the area, pushed the button on the GFI switch, and got our pump working again. After checking to make sure everything was back on track, he very patiently and kindly explained the cause of the backup and told us what to watch for in the future; and then went on his way without even presenting us with a bill. We will absolutely call on Benjamin Franklin the next time we need any plumbing work done!
Some of the best service I have ever received. Great company and super professional. I would recommend them for all your needs!
I am very pleased with Ben Franklin Plumbing. They were very courteous and knowledgeable. I highly recommend this company.
I couldn’t be happier it was great
Very good experience. Will do again.
Your staff were very courteous and punctual. They installed a new hot water heater. I was very pleased with their explanation of what the problem was and how they were doing the task. Very efficient and courteous.
All of my plumbing problems were repaired timely and adequately.
Very professional, informative and to the point. Nice guy Jared is.
I had a major water leak in my home. I called and was told a plumber would contact me and be in my home in a few hours. No one called back. So I called again, gave the details again, and was told "Yep, you're scheduled. No one called you?" So, the dispatcher said "I'll get someone there soon. He'll call you soon." That was mid-day Saturday. It's now Monday morning. No one ever called or came to my home. Pitiful. Pitiful. If won't come, then say so. I'll make other arrangements. And I just did. Did I mention pitiful ? Yep, pitiful. This outfit apparently does not have any plumber employees. They call self-employed plumbers and dispatch them. That business model apparently has problems. PITIFUL !!!
They did good work 6 years ago on a lower level remodel so look forward to working with them again.
Jarod was very efficient and resourceful .
Happy with service, will use again.
I was extremely happy with the service including the plumber who took care of our pump replacement. The only complaint I had was the final price. I know that inflation has increased the price of everything, so it may not be a legitimate concern for them specifically.