Reviews (73)
In trying times, Steve’s Heating and Cooling’s technician, Bryan, provided exceptional service. Bryan was compassionate, explanatory and just a down to earth human being. He was prompt, happy to answer my questions, explained things thoroughly and helped me figure some things out for the near future. I can’t express the appreciation I have for Bryan and the service we received. Highly recommended.
Heating and cooling check found arked wire
Everything was perfect. Thanks
I called on 4th of July and they answered the phone which I was surprised, but happy! They came out the next morning and diagnosed and fixed on spot. We are now cool again! Thank you so much!
The young men where kind, knowledgeable and kept me informed. They replaced by AC unit!
Dylan and David did an excellent job, answered our questions and will be a repeat customer.
I was searching for someone who could diagnose and repair my A/C in the house I just bought. I had more than one company come out, (some of which took over a week to even call me back, much less to get scheduled) and they all recommended getting a ductless system for my upstairs. This would have cost me tens of thousands of dollars. I was desperate, as the temperature was climbing into the 90s and I found Steve's Heating and Cooling. They were absolute lifesavers! The owner himself, Shaun, came out almost immediately to take a look. He noted that the system I had was likely a very easy fix, and recommended I hold off on any kind of expensive mini-split setup, at least until we get the basics going. He sent a master technician named Josh out the next day and even did so in the evening, to accommodate my work schedule. It took less than 30 minutes and Josh had my house cooling off, and we are so happy with the service. They are a family-owned business and it shows. They truly care about the people they are serving, and they do business honestly, respectfully and promptly. I wish I could give 20 stars, because this is customer service that is unmatched and I am so thankful!!
Always honest and fair
Bryan was prompt, knowledgeable,, thorough and friendly. Thank you!
As always with this company, on time, job well done. I highly recommend Steve's to anyone needing heating and A/C work done!!
I have used Steve’s for about 20 years for HVAC standard maintenance and repair at two houses. They are always efficient, friendly and neat. I have recommended them to friends.
We've used them for years. Always prompt and reliable, no up-selling, just good solid service at a reasonable price. Their name was on the system when we moved in, so we figured that we should just keep using them for continuity of care and service. Last summer, they replaced our outside condenser unit...why do they always break when it's the most extreme? SMH. UPDATE 17 Feb 2023: Josh and David just left after saving our (frozen) bacon. Yesterday, my wife said, "Why is it so cold in here?" Looking at the thermostat, it said 65F. So, I punched the ancient buttons trying to get some response. None. Down to the basement...none of the normal noises were coming from the system. I flipped the switch a time or 2, and now with the pungent odor of some interior electricals burning, decided to just call Steve's...the number was right there, after all. Shaun picked up the phone, dispatched Josh to the scene, and within a couple of hours we had a differential diagnosis: Controller board was burned up...no bueno. He pointed out the issue, and emphasized the potential of a carbon monoxide leak due to significant rusting inside the 18 year old unit. Josh gave me the options: replace the controller board, or, since the furnace was now old enough to vote, go for a replacement. Since dying of CO poisoning was rather low on my list of weekend plans, we opted to replace. All night long, the temperature kept dropping....63 degrees. 60...57...55...We wore hats and mufflers to bed. Upon waking up this morning, the temperature had plunged to 53 degrees. Our poor mongrel Rusty snuggled deep into a blanket hidey-hole, and Ginger the cat was puffed up like she was gearing for a fight to stay warm. SALVATION: Then our saviors came...Josh and David arrived promptly at their appointed hour, tool bags and a big box o'furnace in hand. Within 2 hours and a bit, we had a new system, an updated thermostat (with numbers big enough to see without my cheaters), and - best of all - feeling coming
The guys are always very professional and explain everything thoroughly. In and out today for quick spring maintenance of our A/C.
I was very satisfied with the installation by the technician that installed our new heating and ac system. They were very courteous and helpful in explaining the new system and were more than willing to answer any questions that we had concerning the operation of the new system. I would diffenently recommend Steve’s Heating and Cooling as an honest and reputable company. Josh the tech that came out to service our old heating system was very helpful and no pressure to buy their heating and air conditioning system as our old system was approaching 30 years old and getting where we had to have a service tech out every year with some type of problem .
I worked with Josh over the past week and he took care of us with a great install this morning just when we needed it! Very efficient and friendly. TGIF and I have a new heater. Thank you to Josh, David and Dillon.
We bought a new heater and a/c and haven't heard from them since. They came out and everything is fine.
Josh, David and Dylan did an awesome job installing our new air conditioning and heating system today. They took extra care walking through our home, laying down drop cloths as it was a rainy day. They were all professional and Josh took extra care explaining the thermostat operation.
Install a
The two young men that came to repair my furnace were very nice and efficient. Pleasant to deal with.
*update to previous review* They were purchased by another owner. Service went downhill. I needed a new humidifier cylannoid. The tech told me it would be $237. I said I was going to call my brother to ask before such a large purchase. He then said "sorry, I meant $144." I declined the service. My brother found the part on Amazon for $17. I wont be using this company again. AC had been running almost nonstop and they were able to fit me into their schedule. Mike had serviced my furnace in the fall and made some suggestions to help my AC after cleaning everything out, including the coil (upcharge but 100% worth it). It cools so much more efficiently and doesn't work nonstop anymore. He wore a mask at all times and was very pleasant. I look forward to using this company as my Mom has done for her home. Great job and thank you Mike!