Reviews (100)
Our technician today was Cole Hunter. He was very professional and thorough. He investigated our A/C problem, gave us a couple of options, did what was necessary to get our unit going again, and shared photos of before and after work done on our A/C unit. Even though our unit is old, there was no pressure to invest in a brand new unit, but rather gave us options for the future with his company. He was very personable and easy to talk to about his process. He explained everything so we completely understood. He gave us info as to what to watch for if the unit acts up again and a sticker with his company's contact when needed. I would refer family and friends to this company. Thank you so much. We will keep Cole in mind for all repairs and or installation of a new unit.
Andreas was extremely polite and professional he was fast with his work, he made sure he explained everything to me and that everything was good to go before he left. I would highly recommend this company to anyone!!
Great experience and EXPERT level service! Highly recommend!
Our AC went out on a Friday night, and we had to wait until Monday morning to get someone out to look at it, but I'm glad we waited. Morgan diagnosed our system and did a great job of providing us with all the options for repair or replacement. We ended up replacing the entire system, which we knew was coming soon anyway. They came out the very next day and did the work and were very professional. Morgan worked with us to get the system we needed and even tried a quick fix, free of charge, to see if we could get some air Monday night. It didn't work, so we had one more hot night, but it was amazing that he tried so hard to help us out even after the sale was made. He really cares about people and enjoys helping. They provide a great warranty and service plan when you get a system from them. I feel like I really understand the system better after Morgan's explanations, and we are set up to succeed with the new system. We are very happy with this company and will definitely recommend them to everyone in the area.
These guys are awesome! My water heater went out so I reached out to Matt(the owner) to get an appointment scheduled. He had his team come out the NEXT day first thing in the AM to get it resolved. Joe E (I’m guessing team lead technician) was more than helpful and thorough throughout the entire process. Him and his team not only installed my heater within a timely manner, but went above and beyond and caught a gas leak inside and outside of my home. Joe stayed while Spire fixed the leak and then followed up with my heater to ensure everything was up and running correctly. Overall service took maybe 30 minutes but Joe ended up being here for about 2 hours to ensure everything was good & even dealt with the gas company for me. Shout out to Joe & Matt for an overall great experience! Highly recommend this company if you want quality work, a fair price & amazing customer service!! 👌🏼
Very communicative and professional, gave different options with straight forward advice and recommendations.
I came home from vacation and it was to a hot house. I called Ideal Temp heating and cooling and within a couple of hours, Dre was here to diagnose the situation. Everything he did, he explained it to me before. He gave me options and really cared about his job! I would highly recommend!! Dre was awesome!
Our A/C unit went out in our home today. So we called Ideal Temp Heating & Cooling, unfortunately all the technicians were completely booked today. But the owner said he could squeeze us and he came out himself and changed out our old unit to the latest and greatest on such short notice definitely recommend this company!
Technician Andreas, very professional and thorough. Fixed problem fast and gave me different options if I wanted. Very pleased
Very professional and way cheaper than I was expecting. Will definitely be using them again. If they had a higher than 5 star they would have gotten that
Cole Hunter is our tech on this service call. He did a diagnostic on our system found a number of issues. Explained the options(displaying a GREAT deal of patience) intimately sold us a system saving the day and our vacation 😁.
Andreas was extremely professional and very detailed on the required maintenance. Highly recommend and will be using them for all future HVAC needs! Thank you so much!
very kind and on time. explained everything we needed very clearly. will be using again
Hunter was polite and professional. Serviced our AC quickly and thoroughly explained our options
My husband & I reached out to Ideal Temp recently to have a technician come and do a diagnostic on our HVAC system & with the issues at hand , we decided to just bite the bullet and replace our entire system . The day after the system was installed , it started making a really weird buzzing noise & we knew something wasn’t right . . . Our system was installed on a Friday and so unfortunately when the problems arose Saturday morning , it was technically “after hours” and we contacted customer service but there was nothing they could really do . Fortunately enough for us , we happened to have our technician’s , who was Cole Hunter , phone number from the day he came to do the diagnostic a few days earlier , so I reached out to him as a last resort to try & get some help/answers . We cannot say enough positive things about him!! The day of the diagnostic , he was super friendly and super informative throughout the entire process. It definitely wasn’t the most convenient situation for him either as my husband wasn’t able to be present during the diagnostic , but it was no problem because Cole went above & beyond to make sure my husband was included and had an understanding of the issues at hand by texting photographs of the units issues to my husband’s cellphone & making sure he was on the phone for all the important information! Going even further than the diagnostic appointment , even though Cole wasn’t a part of the installation process , it was 2 other technicians , when I reached out to him , which was on a Saturday meaning he wasn’t on the clock & had no obligation to respond to me , he didn’t hesitate to call me and try and access what was going on & even offered to come check it over ASAP on his own personal time!! Today , he came over & accessed the issue and once again was extremely friendly and kept apologizing for any inconvenience the buzzing noise may have caused us over the weekend & had the issue fixed super quickly ! Throughout the entire process
Dude was awsome very detailed and quick . Best employee with a hvac I’ve ever delt with cutter ;) Thanks Mr. Cole Hunter
After trying to do a repair to our system. It was found that the unit was on its last leg, and we found out that when the outside temp would reach over 85 the A/C could not handle it anymore. We let Ideal temp know we were ready to talk about replacement options Morgan got us setup quickly with a time that worked for us. Went over all the options in detail that were available. He did not try and force any option on us or make it sound like we had to go with anything that would cost us more money. The process was easy and scheduled installation the next day. They are worth the price just for the knowledge and customer service that they provide. Update had our second maintenance scheduled Cole came out was punctual and courteous did his job quickly and explained everything. Proof that ideal temp hires quality people. Thanks Ideal Temp.
The young man’s name was Coke and he was very helpful in explaining the problems he found and was so polite and respectful
Cole did an awesome job found an issue that he wants to double check and make sure it's not a problem. I appreciate this after spending what I have on the service.
Drey was here to do the maintenance on our system. He is prompt, courteous, and professional. He has been here before and did a great job then and a great job this time. He is very personable and explains anything I don't understand. He is the best! His customer service is great! Awesome employee for Ideal.