Reviews (100)
This “awesome” employee almost caused a 2 separate crashes on 694- he was in a hurry weaving in & out of traffic at speeds approaching 100mph. Obviously, he got nowhere fast- poor advertising for his employer
Called for service at 6:30 am on 4th of July holiday and Joe showed up at 8:30. Got to the root of the issue (mouse), made the necessary repairs quickly, efficiently and professionally. No salesmanship which we assumed we would get because we have an old unit. Appreciate the fast, friendly, professional service. Very satisfied.
Our AC went out during very hot weather a few weeks ago. Called Schwantes. They arrive and after minimal assessment determined I needed to replace everything. They followed up with a “comfort specialist” who was actually the salesman. He came and had no information from the previous tech and asked me what was wrong. Really? Shouldn’t he know that? First of many red flags. Couldn’t answer some very basic questions from my quickly reading about basic AC problems on the internet and said it was because “He was not a tech”. Whole replacement was verbally estimated to be $7,000 to $14,000. Took all my info and was going to send me a quote. Never sent it or even any follow up message or call. We needed AC fixed urgently. It was hot and kids and pets were very hot. I had to call them several days later to follow up with them for the quote. They said they will look into it and get back to me asap. Never heard from them. I then called a friend who sent over his AC professional he has used for years. Over the phone my friend’s recommendation was able to tell me that based on the symptoms, more simple diagnostic work needed to be done. A need for new AC unit didn’t sound right and gave me the obvious (to a professional) reasons why. My friends recommendation came over and did some diagnostics work and fixed it for $400. It works better than it ever has now. In summary, they did little to no diagnosis of the problem just told me that I need a new AC unit. They charged me $90 for the service call and didn’t even give me a quote or diagnosis. Just “You need a whole new system” So disappointing and very shady. Beware and get a second opinion or two. Many good service providers that are fair and reputable and willing to only do the work needed and will be able to clearly explain the problem and rationale to you. It has now been weeks and yes the problem has been fixed, but still no response from Schwantes. Zero. So, I decided to share my experie
Great service! Very knowledgeable staff! I truly appreciate the work you did on my AC unit. Thank you!
I had a new furnace/AC installed by Pat. He completed the installation in a very timely and professional manner. The overview and suggested upkeep of the system he provided was much appreciated.
Joe was an amazing service tech! He was super knowledgeable and went above and beyond in answering all my questions and checking items not part of my original concern. Highly recommend! Wish I could give him TWO 5* reviews!
A/C went out yesterday evening. I called Schwantes this morning. Mike was here by 3pm. A/C fixed by 3:30. Excellent, fast and friendly service - what more can I ask?
Patrick's careful attention verified a high efficiency S9V2-VS furnace could be installed through a difficult route for the flue. He and Chris got the 20 foot pipe to the job so it could be completed in one day. Their professional installation and Pat's homeowner guidance brought us a very quiet high quality furnace we can rely on for years to come.
We were having trouble with our old air conditioner and asked Schwantes to come out and look at it. Turns out we needed a new AC unit. Today Steve came out and installed our new unit. Steve was friendly, professional, and most important to me, he explained everything he did in a way I would understand, but he didn't talk down to me. I felt comfortable asking him questions. He did a beautiful job and I am now comfortable in our home again. I also want to give a shout out to Joe, who came first and tried very hard to fix our old unit. He was also great. They are a great company.
Thanks to Joe for getting our home back into proper working order. He even fixed something that was done wrong by the previous installer. That's service. Thank you.
Joe showed up during the estimated time frame and immediately asked me to describe the issue. He pretty much had it figured out, based on my description and then went to work replacing the capacitor. He was here about 20 minutes and was very friendly and easy to talk to.
Had a great experience recently when our air conditioner wasn't working. I was expecting to have to replace the entire unit, but their technician Joe came out, quickly found the problem, fixed the issue, and offered some helpful information on how to avoid similar problems in the future. Couldn't have asked for better service.
Our AC wasn't working on a really hot day last week and Mike Rumpf came out on short notice. He did a great job, quickly fixed the problem and the price was reasonable!
Joe was absolutely amazing! Super helpful, insight and pleasant. 20/10 would recommend, we have a Trane AC.
Our AC went out during a very HOT time of year right before a weekend. Terrible timing. Mike came out right away and was very helpful in giving us our options. He had Pete come out within the hour to give us an estimate. Replacing a 21 year old AC/Heater is never fun, but we appreciated how responsive and professional everyone was. We will be enjoying our AC very soon, and we can’t wait.
Mike Rumpf came out to diagnose the issue with our AC unit that is not cooling. He was timely, professional and helpful - although he did have to share the news that we need a new AC unit!
They were able to send someone out the day we called and he fixed the problem quickly.
Our AC fan failed which took Joe about five minutes to diagnose. He ordered in the new part and was out at 8AM the next day to complete the install which was great since the house was over 80 degrees with a forecast of 90 that day. Joe was great to work with.
Our AC unit stopped working. I called Schwantes (since they are a Trane dealer) and was able to schedule a next day appointment. Joe - Service Tech - was professional, friendly, and helped educate me about the problem and the solution. I would happily recommend them to our friends and family. We will work with them in the future!
Our furnace stopped working in the middle of a cold winter day and Schwantes immediately came out with someone to assess the situation (cracked heat exchanger on a 27 year old unit. It had a good run!) and give us all the options, including our similarly aged A/C. We were treated respectfully and given a timely response and never felt pressured to purchase or make a decision in that moment. The employee gave us a quote with all of their current discounts without us having to ask and walked us through our efficiency options and even the rebates available to us via Xcel and taxes. Our furnace was able to be installed the very next morning and works wonderfully (and with the new efficiency, our heating bill came down drastically). Our A/C was installed when the weather was appropriate for it to be tested to ensure that everything was in working order, and again, same great experience.