Reviews (32)
I called Gordon's when my AC went out and they took a $300 deposit from me and promised someone would be out that same day in a 4 hour window. I waited and called to check someone was still coming but no one showed up. When I called again they "rescheduled" me for a 4 hour window the next day. Three hours into the window, I called and they assured me I would be prioritized since they missed me yesterday. After the 4 hour window closed, I called again and they said someone could still come just a little late. No one came. The next day I called and got my deposit back. I'd rather do business with someone who keeps their word. Don't bother scheduling with these people. They will promise you they'll come out but never show up. Don't waste your time. They only reason I gave them 2 stars instead of 1 is that they at least gave me my money back without a fight.
I was very impressed with the work done by the technician, James, from this HVAC company. He arrived promptly and was very professional and courteous. James was very knowledgeable about the issue with my furnace and provided me with several different options for repair. He was very patient with my questions and was able to complete the job in a timely manner. I would highly recommend this HVAC company and James to anyone in need of quality service. Thank you, James!
I would highly recommend them. My dad has been using them for a while and I would use them again in any heating and cooling service. They are very professional and courteous.
I would highly recommend and I will use them again in any heating and cooling service. They are very professional, courteous and clean up after themselves. These guys deserve the 5 star rating!
Nothing can stop us from giving you the finest furnace installation experience available.
I was looking for a good HVAC company and I found one. They came out the same day to fix my AC, very professional and friendly. I would recommend them to anyone.
Gordons was on time, competent, and professional. He was really helpful and informed. His customer service was exceptional, so I decided to start a connection with Service Champions by enrolling in the annual maintenance programme. For your heating and cooling requirements, I advise using them.
5 star service from start to finish. Within 2 hrs of my initial enquiry Greg arrived to survey the premises and spent time with me to explain the different options available. Just one week later and his crew were onsite to install two new air conditioning units. Great service at a fantastic price, thank you.
Terrible customer service. Not Friendly at all. Very short with me on the phone. $300 service fee just to quote me on cleaning an AC Condenser.
My furnace quit running on a cold January day, it was 35 degrees inside, I had an emergency on my hands. Made an appointment for that day with Gorgon's, I was assured a tech. would show up between 3-6. by 6 no-one had arrived, and no-one had called. I called them, they said, "now they were to busy to come and asked, would I like to reschedule for Friday? When I pointed out that was 3 days from now and by then all my water pipes would freeze. I asked, why did you set up the appointment? why didn't you call me back as soon as you knew you could not make it so I would have had time to find someone else to do the job? silence and then, "I'm sorry" Are you kidding me!
Gordon's Heating and Cooling Service offers excellent HVAC services! The technician did a great job with all of my hvac needs in my house. He answered my questions, showed me what he fixed, and explained why/what he was doing throughout the whole process. I highly recommend his services through Gordon's Heating and Cooling .
I had a heat pump that was short cycling and a technician from Gordon's Heating and Cooling Service was called. I felt very comfortable With my technician because he listened to my issues and his feedback/assessment was honest, instead of up-selling anything/everything. I also appreciated that he took off his shoes in my house. Attention to detail is very important to me. They earned my trust.
Gordon's Heating and Cooling Service is fast, friendly and fair. We had an issue with our AC on a 100* day and called them that morning. They were there within 2 hrs and fixed the issue. Only charging me for an inspection even though they had to do some other work. So far they have replaced our 20+ yr old furnace for far less than others quoted as well as repaired our AC twice for a fair price. Would highly recommend them.
Gordon's Heating and Cooling Service is a fantastic business! The technician arrived on schedule, analyzed the problem, and fixed it all in under one hour. If the solution does not hold and the AC problem persists, the condition was excellent. The place was substantially cooler and more comfortable less than 5 minutes after he left. I'd give ten stars if I could!
I have been using Gordon's Heating and Cooling Service for years to maintain and fix any heating and cooling concerns. As a club member, I do receive annual maintenance for my furnace and AC unit. After getting my AC unit recently tuned up for the season, it did not work during an extremely hot weekend. I called the company on Monday morning and they sent me a repairman. He was professional and quickly found and fixed the problem. I highly recommend their services.
Called about a heater issue and were here the next day. Exactly when they said. Even called when they were on the way. Got it working with minimal effort. And won our business to install a UV light on our AC. They were back in a few days and same professionalism. Definitely will be using them going forward!
A/C broke on the hottest weekend of the year so far (supposed to get to 97 this weekend) and so we called to make an appointment this morning. We were told they would send out a technician between 12-4pm. 4pm came and went and no one showed. We called at 5pm and were told there was nobody available and the soonest they could do was Monday (following the 100 degree weekend)... Nobody called or told us they had to reschedule. Poor communication on their part and unprofessional. Especially in these dangerous temps... Called another company in the area and they sent someone right away.
I scheduled an appointment for AC repair and was given a next day appointment with a service window of 8am-noon. At 1:30pm, no one had called or shown up. I requested a new ETA and was given a new service window of noon-4:30pm. At 7:30pm, still no show/no call. I requested a new ETA and was told it was too late in the day and I would be the first appointment the next day at 8am. The following day at 10:30am, still no call/no show. I understand technicians can get delayed at a previous job and need flexibility in scheduling, but the lack of communication from the company was unacceptable. It felt like they had no regard for my time and little desire for my business. In the end, I decided that if their customer service was that poor and they didn't have my business yet, I didn't want to continue to seek their services and cancelled my appointment.
Called to schedule an appointment. I was told that they could come out same day but that it was a $199 service charge to come out, no labor. Then I was told it was "plus parts and labor". When I asked about the contradiction there and what the labor rate would be, I was told only the technicians know and that I had to set up an appointment. Knowing I may need a refrigerant recharge, I asked about any unit price on refrigerant, and again was told only a technician knew. I'm not sure if their scheduler was in-house or a service, but if you're going to try and compare pricing, good luck, the scheduler's don't have any ability to help you, and who knows if the technicians have time to follow up on those calls when they're doing same-day service. Too bad, because they're quite local to me.
Gordon's Heating and Cooling Service technicians went beyond my expectations. I hired them for a routine furnace checkup and they did an excellent job. Service was done in a professional and courteous manner.They walked me through the entire process and answered all of many questions. I would definitely recommend them.