Reviews (27)
The techican was a bit later than originally schedule but his first appointment ran late. He got right to the problem and replaced the part that cause the condenser to not run. It only took about 2 hour.
Terry is awesome! Thank you!
Terry was out today to do my yearly furnace check and install a new wi-fi thermostat. He was super thorough, explained to me the difference between each of the thermostat models, and after installation gave me a great, easy-to-understand walk through of how to use the thermostat. He then walked me through the maintenance he did on my furnace, and made sure I understood the results of the tests he did. Overall, super professional, great communication (even with someone like me who doesn't understand HVAC at ALL) and a stellar technician. I will be using Better Air in the future.
Best service hands down. If you’re looking for a good company locally, this is it. Don’t look elsewhere- would highly recommend!
Professional service and knowledgeable employees.
Service was prompt and courteous. Oscar communicated the problem and his suggested solution clearly. I took his advice on an ecomonical solution, and it has worked. The problem is solved. I could not be happier with the service and Oscar's great remedy to what could have been an expensive repair.
Professional, Caring, On Time, Informative HVAC Consultant Tom had a technician at my home shortly after I called about no heat. They were unable to replace the furnace for a week. Ben came twice and Terry once to keep me warm till then. Installers Ryan and Jerry were awesome. Great job! I had discovered my water heater needed replacement. Ryan assisted in getting that replaced with Tom. Next day Terry and Brett put a new one in and got me up to code. I can’t thank them enough especially since temps were -18/-22° during this time.
I wanted to know if my current home AC performance was acceptable as I thought the on time was too short; [known as short cycling]. Cooling performance was good other than this concern. My service tech took the time to review its operation as he checked its operation with me and explained reasons that would cause this concern. Since AC was performing well with this exception we both agreed to best to run it as is. I agreed with his observations and conclusions. At times - it best not to fix what is not broken. I've used this companies service several times in the past and it been a positive experience each time.
Better Air, Inc. most definitely deserves a five star ⭐️⭐️⭐️⭐️⭐️ rating! The owner, Chad, really took the time to talk with me and listen to my needs without any pressure, and he gave me several options to consider when my A/C went out completely in June ’21. He even helped me with financing and rebates as well. The entire staff is first class at Better Air, Inc! Jon and Scott were super knowledgeable and efficient during the entire replacement of my new Lennox A/C and furnace, including the installation of my new Google Nest thermostat. Kayla and Sheri are also top notch as well in the office and are so friendly and helpful! I most highly recommend Better Air, Inc. to anyone looking for excellent sales and service from start to finish. Thank you! 🙏
I made an appointment with Better Air to come look at my central air conditioner. I had previously used them at another house to replace my furnace and remembered how nice they were to deal with. The technician that came(on time) was very polite and friendly. He cleaned the unit, did all of the checks he needed, checked over the furnace as well to make sure the two units were operating as they should. He explained things along the way and left me with a few helpful tips. I greatly appreciate their service and professionalism. Definitely recommend.
Came home after a few days away to find a ‘gas-like/exhaust’ smell In the house. Called Better Air immediately and they sent out a technician. Quickly diagnosed a cracked heat exchanger in our 25 year old furnace, causing C02 leak In the house. The furnace was shut down and Tom came over to discuss replacements late in the afternoon. He offered options and at 5pm we had a solution. They offered space heaters to be used overnight, and were on the job the next morning at 7am. Technician Troy was prompt, personable and professional. The new furnace was installed about 25 hours after our initial call. Very happy with the entire process. Will continue to use Better Air for future needs.
Highly recommend Better Air. They showed up when they said they would and were professional. We were concerned about having technicians in our house during Covid but they had masks on and it felt very safe. My wife and I were very happy with the service and we'd use them again.
I would highly recommend Better Air. They had great prices, courteous staff and did a great job installing our new furnace and A/C.
Great, PROFESSIONAL service.
We have used Better Air for years and are always satisfied with the work and the employees are both skilled and personable.
Better Air installed my furnace and air conditioner. They've also cleaned my vents and duct work twice. Their staff have also been courteous and professional.
Great service and very smart techs. Had to have emergency service and they came through. If you hav Lennox definitely call these people. Polite and good. Wish i could give them 10 stars.
the technicians are knowledgeable but customer service is pretty bad. the last time i called to get a quote on a furnace replacement, i was told to find someone else. after using them for years out of convenience, i decided it's time to move on.
Best service in the south metro. Our furnace went out just as it got very cold. I was told by several places they would not work on my brand of furnace and they tried to talk me into a very new expensive one. Better Air came to my house in a very short period of time and had the furnace working in about a half an hour, and told me that after that part was replaced, my furnace should easily work for another 5-10 years, and it is still working perfectly!
Excellent service. After dealing with a lot of other providers in the area, we have come to learn that Kevin and the crew at Better Air are the people to call when you want it done right!