Reviews (36)
Excellent service today from this company. Called at opening, and they were able to come and troubleshoot and fix. I have to say, I took the day off work for this specific issue, and, while I understand customers have busy schedules and would rather make appointments, if the company says they will take care of you that day, you might be wise to make yourself available for the fixing of your issue! (or maybe it just wasn't all that important...) Communication throughout the day/process was good. FOLLOW-UP: They came back to fix something the next day, then fried the circuit board on the furnace, because they mistakenly thought the OLD THERMOSTAT wires (that they didn't switch out when they installed the new thermostat) were some sort of Ground wires! Apparently there were bare spots and we got an arc from them.They mistakenly told me I had electrical issues,(because they didn't recognize those wires as the old thermostat wires) and bolted from my house, never to be heard from again. While this furnace is not yet paid in full, I have paid an electrician (who was in total disbelief this company had left the old thermostat wires, and was even in more disbelief they hadn't figured out what wires they were looking at.) to come in and troubleshoot. Took him all of five minutes to ascertain those were the old thermostat wires. Also paid out for another circuit board /electrical service because Advanced had shorted it out and it was no longer under warranty. Prompt in answering phone calls? You bet! Promptness in answering phone calls does not equate with correct service...lesson learned.
Water been running every since they repaired my century air I keep contacting them there’s no answer they did my neighbor, the same I’m going to contact problem solver
Everything went fine. Thank you.
Called them to put in a new airconditioner on my father's home in Redford and they were very professional. Quick to respond to any additional calls my father had regarding to how to work his new temperature control since he forgot how to work it. They were so patient with him. Highly recommend.
Had a AC unit installed they never pulled a permit and they are refusing to pull one. Plus they never gave me a written receipt. Nor did the fill out a certification sheet with Redford. Won't answer phone and won't return messages. Horrible company wish I had did my research before hiring this Company.
It's said they charged me 150 dollars to tell me to call the person who installed my furnace because it looks to new to have went out. This company is a joke so is his worker I wish that when he came out he told me he didn't want to work for me and that he really didn't know how to repair a 90 percent furnace. He came out twice and couldn't fix the problem.
I would advise every and everybody to call someone else! Our landlord called them to do some work on the ducts in the furnace room. Came home from work to my house ready to explode! Full of natural gas. My dog was breathing in for over 3 hours. Called dte to report a gas leak emergency and he came and fixed everything. They left the valve on just pouring gas into our hme. Dte guy said he normally goes to residential homes where his meter reads 1 or 2... ours was at 15!!! The guys they send out are completely incompetent. The owner couldn't care less. Terrible customer service all around. I wish I could give 0 stars but I had to make people aware!
The best
Great consultation, not very good cleanup after completion.
IF I could give this company a ZERO rating I would! Terrible all around. -Missing appointment times by HOURS. -Shows up randomly to my house when I specifically asked to text me when on the way so that way I can leave work. -In a rush like he’s late for the next appointment. -I keep having to call the company back MULTIPLE TIMES because the issue is not resolved and IT’S STILL NOT RESOLVED. I’ve gotten fed up with it and had to call another company to fix the issue. I wasted TIME and MONEY. It all went down the drain. AVOID AT ALL COSTS!!!!
This company is a joke. I worked with basically all of the employees and got passed around from one person who didn't know squat to the next. The owner Marcel ignores my calls, wouldn't take responsibility for any of his employees mistakes, which there was a lot, and its been 4 months and my heat is still not working. I have to hire another company who actually knows what they're doing to fix all the mistakes that were made. The "manager" Brian is like the other employees, doesn't take responsibility for anything that goes wrong and "definitely isn't his fault." Not sure how these guys are still in business. I was very specific with what I wanted and was quoted for, and they missed the bar on every level. BUYER BEWARE, GO SOMEWHERE ELSE.
Been waiting 2 months...for a replacement part that's been leaking in my basement since end of October. No follow through, nobody keeps track of issues.
Missed his first appointment, wasn't professional, refused to fill out paper work, won't answer his phone unless I call him multiple time. He took out the damaged part and refused to complete the work he started. he left and texted that he won't be coming back. Don't recommend him and won't use his service again.
Good guy
Poor quality work also did something which was dangerous to our health.
Friendly and professional. Would recommend this business to other people.
The young fellas did an excellent job with the installation of both my AC and furnace. The cost was very reasonable, and most importantly....no more sweating and suffering from overbearing heat. Great job job Advanced Heating and Cooling.
The work was not done Properly
Having issues with this company today. Check back in 24 hours.
Did a great job, I'd recommended them.