Reviews (91)
Replaced hot water tank pressure valve and also have had ductwork cleaned. Great service. Will be calling them in future. 👍
We have used Thompson for all of our business and personal needs regarding heating, air conditioning and plumbing. They are responsive, professional and always on time and efficient with their work. All of the work done is fairly priced. Highly recommend!
Found this team during lunch in Dundee. They were having a team meeting at the restaurant and I of course saw the truck and their shirts….after eavesdropping and listening to their crew chief talk to the team about the importance of the team and the customer, it was a no brainer. I accosted them for a card and scheduled the install for two weeks later. Replaced old Furnace, HVAC and Water Heater. Moved T-Stat and rerouted vents to code. You couldn’t even tell they were in the house. Perfectly cleaned. Everything worked and not a spec of debris. Coming back for a Generator install. Great company.
We've been using Thompson for over 15 years for HVAC and plumbing installations and repairs. They always do a great job and their prices are a good value. Many of their technicians hold multiple certifications (i.e. HVAC, plumbing, electrical), so systems integrations are seamless. They are also friendly to work with.
I love Thompson Plumbing and heating , been using them for years . My sump pump went out the plumbing technician was at my home within hours and had it fixed in no time . He was polite , informative , and professional !
Provided a quote quickly. Installers were very professional and knowledgeable.
After the recent ice storm they were here as soon as power was restored to install a new furnace. Professional and customer oriented. I definitely recommend them!
During the recent weather-related electrical power outages which impacted much of Monroe County, my husband and I experienced significant flooding in our basement on multiple occasions over the course of a week as a result of our sump pumps becoming disabled. We could not have recovered timely from that on-going crisis were it not for the kind support, compassion, responsiveness, skillfullness, integrity, and professionalism demonstrated to us by a number of representatives from Thompson Plumbing, Heating & A/C! We contacted them for service several times, and regardless of the time of day - whether it was 4:30 PM or 1:00 AM - our calls were immediately answered and a repairman was dispatched within an hour (sometimes within half an hour) to rescue us from the disaster in which we found ourselves! The services they provided us included sump pump repair, water draining, generator rental, and expert advice on how to prevent said disasters in the future! (It should be noted that our most frequent rescuer was a gentle-repair-man named Don who is an eternal optimist! 🙂) Everything about this family-owned company is extraordinarily remarkable, and I am profoundly humbled by the kindness and compassion demonstrated to us during that very stressful time! ❤ Suffice it to say, God worked through the wonderful representatives of Thompson Plumbing, Heating & A/C to bless us with His grace and mercy, and I pray that, in return, God continues to shine His favor upon them! 🙏🏼 Thank you Brian, Don, Gary, and Jeremy for being such sound stewards of your gifts, talents, time, resources, and expertise! You are all greatly appreciated! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10/5 Stars
Great people and family business! Thompson's always has what I need and service is second to none.
They came out on time, no waiting. Installed the right part and the price was very fair. Highly recommend them
Very professional and clean, no messes to clean up. Fast, was on time and finished in app. 5 hours. Great job Thompson team!
Ed was my technician he was very professional very informative and would definitely use the services again.thank you !
Thompson's did an excellent job installing our new Radiant heating system at Renaissance Equestrian Center. The horses and riders can now enjoy lessons in the warm indoor arena. Quick service, friendly, reliable, and excellent quality of work!
This review is very late in posting. Since I bought my three bedroom two bath house in 2008 I have had to eventually replace every tap, faucet, and water element, and I have exclusively used Thompson's. What should further be mentioned is that I have also exclusively asked for Gary D. as my plumber, as that dude is the best, quiet and professional like workers who come into your house should be. I should also mention the decent prices.
Extremely professional, very knowledgeable, and worked hard to get my old propane dryer uninstalled and and new one converted. When a problem came up with the conversion kit (I got from manufacturer), tech worked hard to solve the issue and get correct part ordered. He even made sure to keep an eye out when a door was open that my cat didn't run out. Great customer service during a very frustrating situation. Will be calling them back once the correct part is in and for any other plumbing issues I have.
I had general furnace maintenance completed. Service was professional, courteous and timely. Before any work was done, I was asked if I had any concerns. I was also able to ask questions throughout, and I was asked questions in return. I appreciate Thompson’s service and will continue to use them in the future!
Thanks, Thompson, for the great service. We called in a panic earlier today when our water pump burned out (rookie mistake, we know!) and we were so relieved when you said you would help. You had the pump in stock, were at the house in an hour, and gave us so much good advice. Thanks for working late on Election Day and for charging us a fair price for excellent work. And not for nothing, everyone we dealt with was so nice, thanks for that, too! We'll definitely call you in the future.
We have tried the rest and now we have had Thompson Plumbing and Heating install a new Bryant furnace and also install a 50-gallon hot water heater. My husband and I are so pleased with their service we are so happy that we chose them even though they were farther away than the other HVAC service providers. Thompson staff is so professional, knowledgeable and have an awesome selection of highest quality products available. My husband called and asked for a free estimate of the cost for a new furnace because ours which was in our house when we bought it was 26 years old. The very next workday (a Monday) they came to the house and gave us an estimate and on Friday 4 days later installed the Bryant furnace of our choice and a hot water heater we asked them to check our while they were there. We love Bryant equipment which we have in rentals we own. Now we have a really great Bryant dealer to handle our Bryant equipment service requirements. Thompson is fast to respond, very professional and pricing is reasonable with lower pricing than we have seen from other HVAC dealers. Bottom line, go with Thompson you will be pleased with Thompson as your choice for all your plumbing and heating needs. Very satisfied customers John and Jeanne
Jp was awesome I will use this company for all of my plumbing needs
Have been using Thompsons for 40 yrs. They know what they're doing and stand behind their work and products. They show up when they say they will and get the job done. Can't ask for more than that.