Reviews (42)
I don't think they are customer focused, I called them a couple of times to get some work done at my house and never heard back from them. Seems like they don't care about their costumers.
Very disappointed with Long’s Plumbing. One of the plumbers dropped his tool in our brand new sink causing a mark in the sink. When the manager came out to look at it: he refused to take responsibility. A friend told me I shouldn’t have used Longs as she did not have a positive experience with them coming out to her business. I should have listen to her.
Had an issue with my home AC unit. Was able to set appointment at time when I was home. Technicians called prior to coming to appointment. They made the diagnosis quickly and were able to repair in a short time (blown capacitor). The techs were very knowledgeable and courteous. They answered all my questions and then some. They have also done work at my place of business… Would highly recommend them!!!
They're always my first call. There's a reason why they've been in business for so long.
We have lived in Northville for 20+ years, and have been long time customers of Longs. Needed a service call today, and as always received a quick response. Service Tech, Jeff J., was outstanding. Friendly, professional and knowledgeable
Jeff came out and did a back-flow test on the sprinkler system. He found and repaired a couple other small items as well. Fast, friendly and professional. Highly recommended.
They were able to get us on their schedule for a leak in our plumbing. Jason was thoughtful on his approach to finding and replacing our copper plumbing with new piping. Despite having to cut a hole in our drywall and work in the ceiling, they left the space clean and we are leak free. Thank you!
I had an install of a new furnace today. There was a residual issue with the AC airflow after the install. Jeff J came to my house after hours and thoughtfully and kindly fixed the issue. He was responsive, professional, and good natured about it. I was not charged for the after hours fix and couldn’t be happier. When things don’t go perfectly at first, the best outcome is a responsive technician who solves the problem. Jeff did that with a smile. Five stars, great company, great value. I will refer relatives and friends.
First time using Long Plumbing and I couldn't be more pleased. Spoke to Ashley regarding drain issues that I was experiencing and she reassured me that they could get job done. That same day 2 gentleman showed up and resolved all of my plumbing issues, poor drainage and leaking pipes, in just a couple of hours. I really appreciate the entire effort of the Long Plumbing team!
Jeff J. Was our technician who serviced our AC unit. He was very professional and skilled in his job. Jeff is a great addition to Long’s, Can’t say enough good things about Jeff or his performance. Thank you Jeff. I’m
We have used Long Mechanical for several things over the years. They always value the customer's time and show up as promised. Jeff has never had an issue fixing anything we need repaired and at a fair price. Highly recommend
I do not recommend Longs unless you know specifically what you want and are a builder/designer. They are not for consumers who want to upgrade a room. They are not friendly and frankly I felt they just wanted me out of the store. One example, I was given advice on a faucet from them and when it was determined it was not going to available for 3-4 months, I asked for something similar. The front desk person just sifted through a delta catalog to see what faucet was available, not one that fits our design preferences, etc. (Note: I was able to find the faucet at Lowes and delivered within 3 weeks). I get that they might not keep stock on hand but I should not be shuffled through each faucet in a catalog to give me what delta has in stock at that time. It was rude and I felt demeaned because this is now how I wanted to get my room designed. A second example was for the 2nd bathroom for a quote for shower doors (European style). In the initial quote, we got a quote for regular shower doors. When I figured out that this was for regular doors, I asked for a requote. So, I set up an appointment for them to come out a 2nd time. However, a few hours later, another person from the store left a message on my phone with a quote that was over double. Needless to say, they didn't even do the order correctly the first time, they were inconveniencing me with their person to come out again but then also giving me a quote without even getting the order right in the first place. It seemed to me their back office and front office don't even talk. It had nothing to do with the money but I lost complete trust that they even care to do a good, quality job. So, I cancelled the appointment and will not be calling them again. We want to fully support small business but not Longs after giving numerous chances.
Awesome store, I love all of the samples and ideas for our remodel. Diane was super helpful and took the time to answer all of our questions and give us some good advice. Top notch!
We called Long plumbing to get an estimate for the installation of water filter in our home. They sent a person to take a look at. He noted down my email and mentioned that I would get the quote in 2 to 4 days. It has been more than 2 weeks and no response on the quote. I am not going to go with them for sure.
I highly recommend the staff at Long's for all your plumbing, heating and cooling needs. I have always had excellent service on "routine" calls however, was faced with no heat at 4 am (on of course the coldest morning in 2021) and had a technician at my house within a 1/2 hour of my call, professional and respectful of COVID protocols. The issue identified and heat restored! The staff and technician's are courteous, professional and always there when you need - even at 4 am!
They were excellent, on time and professional and got my heat back working.
Only company we use for our plumbing and heat/AC issues. Fair pricing, don’t push fixes or products you don’t need. Service techs are knowledgeable and super nice.
We were ready to purchase Top Knob handles for our new kitchen. We called to ask store hours and was told yes, they do carry the product "but will you be done by 5:00?" Wow, they couldn't be less interested in a new customer.
Diane was great to work with and I appreciated her tips.
I am so impressed with Jeff, he was so kind and professional. Super nice guy. I can tell this company has great integrity in how they take care of their clients. I used them for my business but will also contact them for any residential issues I may have in the future.