Reviews (36)
Brandon was professional, proficient and highly qualified. He immediately diagnosed the issue of a blown blower motor after testing the control board, switches and the other components. He obtained the scarce motor within 24 hours and had us back up and running in minutes. He's the HVAC knight in shining armor. Thanks again Brandon and AA.
I have DTE coverage. My furnace was blowing cold air. This company scheduled quickly, ordered parts quickly and returned and made the necessary repairs quickly. Every employee was polite and professional. We are very happy with the service.
DTE customer, what a trash place, they sent out American appliance heating and cooling to repair my dishwasher, they didn’t come the day they were suppose to, the day he came he said it was a bad seal…note I had just replaced that seal a week prior hoping it was that easy. They came the next week to replace it after having to order the part and he spent 5 minutes didn’t even test it…guess what it still leaks…shocker. I ended up pulling the seal, cleaning behind it really well and now it works. An appliance guy couldn’t even figure that much out? I’m also canceling my dte protection plan as I guess they always use this place now for Wayne county.
Explained during scheduling my washing machine is leaking water from the pipes hooked to it from the back. Washer is running fine otherwise. They sent a technician to repair my dishwasher. Then within 5 mins after looking at my washing machine he said I need to call a plumber. Then he tried to unscrew the cold water line from the valve thinking water leaking from there and did not tighten it back on. I told him that was not the issue, he can put everything back how he found and he can leave since I need a plumber. I turned on the washer after he left and my entire laundry room got flooded from his loose connection. Wish companies had experienced employees these days and not only worry about making money by conning customers.
Outstanding service all around. Wallid took my call, scheduled a repair in 30-45 minutes! Anthony (my service guy) was awesome. He walked me through the process, fixed my problem in 15 minutes and even cleaned my A/C unit after the repair was completed. I highly recommend using American Appliance Heating and Cooling. Thank you for the OUTSTANDING service.
The worst service ever they keep coming and replacing this one part when it’s no the problem, it’s the 2nd time they’ve come to replace this part when my gas valve and circuit board is the issue, had a second and third opinion to come look and not service it since out insurance with this company covers it. They don’t have an emergency line and not open on weekends. We’ve been w/o heat for days since they came out to service or heater
In most ways, they were great. They came out soon after I called even though it was right around Christmas. Tim & Joe were excellent in quickly repairing the dryer and at a reasonable cost. Only drawback, was it wasn't until they finished did I learn they do not reconnect the gas, and thus the dryer exhaust which is also in the back. Reconnecting these things doesn't seem like a big deal, but was much more of a pain for an old guy like me to climb and squeeze behind the dryer to do them.
DTE customer. They came out to repair our dryer. Tech could not get the to clip to latch, got angry and started cursing, then physically punched and kicked our dryer. Put six our so dents in the top and shoe marks/dents on the base. Also damaged the computer and more. DTE offered us a $30 discount on our monthly fee but won't replace one of the parts damaged. American Appliances wouldn't even apologize. Supervisor stated everyone has bad days and that we should be able to live with the damage they created. Will never use them again for anything.
5 stars for excellent service. The technician was overbooked and still came out at 5 pm to fix my water heater. Super nice and professional. Thank you! And major thank you to the tech---i say give that man a raise!
I called on July 4th 2021 (and left a message) and didn't receive a response back (as it is 7 days later). I called them back after they reached out. Backstory: I had a dishwasher that needed service. It took them 4 months to get the part. The first guy barely looked at it and said I should get Greenbacks from DTE (to get a whole new dishwasher). I knew the dishwasher was fine and just needed a new heating coil (red flag number 1). The second guy (with the part) indicated that the company couldn't be liable for pulling out the dishwasher (and ruining the wood floors). I called back and asked if they could have someone look at it again (as the second guy didn't even look under the dishwasher) to see if it could be pulled out. I wish DTE would use someone different for repairs in the Wayne County area. Matt from Canton, Michigan
Quite efficient service!
They've always helped us and fixed our appliance and furnace issues. The latest issue was with furnace intermittently working, which was the flame sensor. I'd recommend to anyone looking for inexpensive work and estimates.
FURNACE INSTALLATION The staff is all nice and friendly - except that my furnace has been dangerously left wrapped around with cardboards and tapes work instead of being properly installed with sheet metals for a month now . Igot them to replace the old furnace at my new place on (9/10 - receipt attached in the pictures). On the day of the installation, the workers informed me that they would need to return with metal sheets to connect the furnace to the duct (noted in the receipt) since my new furnace was much smaller and that the furnace will be wrapped in cardboards and tapes till then. I was okay with that initially but ever since then, I have been calling American Appliance every week to ask them about the metal sheets. They keep telling me it's coming and now it's 10/8, full 4 wks after. I writing this review now because I finally moved to my new home and while cleaning the basement, I saw my tapes peeling off (shown in the pictures; I included the timing of the picture to prove that I took them this evening) with gaps all around the furnace. I do not feel safe - especially since these metal sheets always seem to be coming nxt week, but never this wk- and I am upset that I have to make time during my busy working hours every week to remember to call to check if they would like to finish their job. I paid all my money upon installation, expecting that they will return with the metal sheets. I have contacted them (yet again today) and will call them tomorrow (10/9). When (or if) we finish the installation, I will update this review with how things went or how I had to seek other channels to complete this task. Update 10/9: They offered to send their workers right away to install new cardboards and tapes while making my sheet metal job top priority. I rejected the first offer because I was busy at work and wasn't going to take a day off just to get a new set of professional cardboards and tapes. I am also concerned that they had to 'make' my installation a top p
The downriver community is very fortunate to have Big Jim from American Appliance, this gentleman is very educated on all appliances in the home and should be commended for the service he provides to us...may god bless him and keep him healthy, technicians like him are a cut above all the wannabes... Peace
This company was used for the service component of our home appliance warranty. Our dryer was no longer heating up and our refrigerator was leaking. The technician was able to repair the dryer on the first visit, and ordered the needed part for the refrigerator. They fixed the fridge on the 2nd visit - extremely thorough and professional. Thank you to the technicians for getting us up and running again! I highly recommend.
Fast & efficiency
DTE sent someone from this company to perform a check up on my AC unit under the home protection plan, he said that We need 4 bounds of R410 Freon and DTE is allowing him to use up to 2 bounds only so we have to pay $300 initial fee, I asked him to give me a written statement of his finding and the cost that associated with it, he walked out!!, I don’t care about this company but the problem is the DTE is listening to these crooks and might be happy to send them to the people houses.
Great Company to take care of my service needs,will always use them
We had two service men come out to our house today to fix our furnace. They replaced our blower motor and checked out the furnace operation to make sure everything was functioning properly. They were very knowledgeable and thorough. We will definitely recommend this company to our family and friends. Ray & Carol Mercier
DTE referred them to service my glass top range. Incompetent service techincan took range off oven botton and did not center it back correctly. The part is on order I called DTE back to complain about service they could not come back until part to correct problem they created. Dan the service mgr refused to give his last name said it was safe to cook on like that. This is not SERVICE. I'm very disappointed in this service I received 2/20/2020 I did not let this company come into my home to damage my stove but obvious I'm stuck until they return with the part. I don't ever plan to let DTE refer this company for any other service .