Reviews (100)
Brad and the rest of the team at Penning were great!! They got to my house with in an hour of calling and were able to start and finish job job right away! I highly recommend them for any plumbing needs!!
Called for toilet replacement and they were there the next day. Basement bathroom. Service was great as usual, price was reasonable. Penning is our go to plumbing company.
Wife set up appointment for an estimate for electrical work. Wanted to switch to electric range. Nice man came to do estimate. We never heard another word from them. No follow up what so ever. Must have been too small of a job for them.
Do not underestimate the importance of gas. Most people think about water when they think of plumber. My gas lines for my new washer needed to be replaced. It was a rigged copper tubing that needed to be replaced. He installed a brand new utility sink, put on brand new washer hookups and put in the new gas line. The entire project was done in a matter of a few hours and it was done perfectly. Get Adam if you can.
Rip-Off!!!! Penning Plumbing ripped off my elderly parents. For the cheapest kitchen faucet, they charged over $500. Are you kidding? They also ripped us off for having a drain cleaned in the basement. We won’t be calling you guys again!!!
Had a great quote experience with them. The guy who came over was very kind and knowledgeable. We’ve scheduled an electrical appointment. I’ll update my review when we know how it goes!
What did I not like about this business? Poor customer service and appearance of deception were not listed! I would recommend that you look elsewhere for plumbing work from this company. Giving this company a one star rating only because of the performance of the water heater itself - not for the benefit of the company. We were in a tight spot and they took a costly advantage of it. We had a leaky water heater issue that escalated rapidly and we had to turn water off for a few days. They came and told us of different levels of service for which we chose the lowest possible level - with a quote of just shy of $4000 - to replace a water heater!! The work was performed while I was at work (my husband was home). Everything looked all shiny & new. I was a bit alarmed with the final price tag so I called the company and asked if I could have an itemized statement. The manager was quite rude and asked what I was going to do with it. I told him that I wanted it for my records & he informed me they didn't give out itemized statements. He told me we received everything that we had signed up for & eventually, he hung up on me after I told him I thought we had a right to know what we paid for. No transparency gave me the impression he may be trying to keep something from us because of his unwillingness to discuss it further. Felt taken advantage of. He wasn't willing to and didn't even try to explain WHY the cost was so high. Poor customer care & service.
Do not recommend. Had 4ft piece of 2 inch pvc pipe approximately $15.00 at Home Depot 1 pvc fitting approximately $5.00 at Home Depot and a rubber boot maybe $10.00 and a $2.00 hanger . Made 1 cut with saw took total of about a half hour . Cost just shy of $500.00 and that was the bronze package. Gold package was just shy of $1000.00 . That comes out to a labor rate of about $900.00 per hour. I understand they need to make money. Probably could have hired the government to fix it for less with 5 other people standing around.
Ridiculously expensive with low quality! They installed a sink and a leak formed 30 minutes later, they were slow to get back out despite being on their emergency list so I was forced to fix the leak myself. Seems like this company doesn’t understand the virtues of customer service. Do yourself a favor and look elsewhere for a service provider
Brad and Brandon were amazing through all of it. They explained everything very professional and went above and beyond to make sure we were taking care of today!!! Definitely will be spreading the word these two rock!!!
BUYER BEWARE! I highly recommend that you look elsewhere for plumbing and HVAC work. There are many issues I could mention—like the fact that they sent the same technician to our house as an AC expert one day and a plumbing expert a different day—but perhaps the biggest problem is their pricing scheme. Actually, it’s more of a scam than a scheme. Before they fix anything, they want you to pre-pay for a level of service out of three levels. The higher levels are said to include something related to longevity of the fix and a guarantee. Amazingly, no matter what level you select, they find something else that “isn’t included” once they start. Zero transparency in what you pay and what you get. Thanks, Penning, for reminding me how much I hated this experience by sending me junk mail every month with my name spelled wrong. I might have forgotten to post this review otherwise.
Very friendly and professional service tech. Was told i was paying for a trained and certified Rinnai tech to come and diagnose the issue and give a price to fix. I recieved no diagnosis but instead I was shown several generic (costly) options on a tablet that did not give confidence of fixing the issue.
I called this company because they had a sticker on the furnace from before we bought our house. Our furnace stopped working so they came out promptly, looked at the furnace and was told that a blower was the problem and it would be $1100 to repair. Perfect- they fixed it that day and the furnace started working. For 24 hours. Then it stopped again. I called them and they sent a tech out that day who said it will be another $1000 to fix it. I called and asked why this wasn't fixed the first time they were out? The lady who answered the phone said she would call be back "when she could give more educated answers and so I sound like I know what I'm talking about" and did about an hour later. She basically said I was a liar, that I was told about this problem along with the one that was fixed and that I declined to fix it, and there was nothing else that they could do for me. Well, she was right about one thing which is there is nothing that they will be doing for me. I feel like I was taken advantage of and if I could give them less then one star I would.
Unfortunately, I have to say I was very disappointed with Penning on my latest service from them. I had a fast leak coming from the shutoff valve under my toilet. Penning sent Brad out, who was very personable and capable; he did fix the leak, but only offered me two prices as to how it could be fixed. He said it would be $479 to replace the valve and tubing under the toilet; if I wanted him to do a more expensive fix, including replacing the line where it ran through the floor, that would cost well over $700. Having recently been hospitalized with a fall after fainting, I am without my job right now (one is not supposed to drive for 6 months after fainting!) Therefor, I chose the cheaper of the two options presented to me, not realizing it could have been fixed for cheaper! My son-in-law DID realize that, having had pretty much the same problem under his kitchen sink about a year ago - fixed by Godwin Plumbing for $80. He actually called and talked to Jim Penning about this, and was treated very discourteously, and told "if your mother-in-law was too senile to make her own decisions, you should have been there with her so she would not have chosen the "bronze option!" Jim told my son-in-law that I was offered 5 options, and I chose the "bronze option!" Jason assured him that senile I was not, and I was only offered the two choices mentioned above! I know that Brad, as nice as he was, definitely did not tell me about any bronze, silver, gold or "bandaid" options as he claimed to my son-in-law who spoke to him today. Brad claimed that he told me about all those options, and I must have not really heard them! That is simply not true, and it is disappointing that he would say that! I would not have thought he would be so dishonest! (At least he spoke courteously, however, and did not speak rudely as Jim Penning did! Jim even went so far as to say, "Maybe you should just go to Godwin next time then, and then come crying back to us after it's not fixed correctly - a nee
Troubling Event! On the morning of my mother's 93rd birthday, 12/28/20, her furnace stop working. I called the company that had installed it, Penning, nine years earlier. As it was a Sunday, I knew there would be an extra fee($179.00). I agreed and scheduled the next available time slot. The tech arrived around 3pm. After a brief inspection, a new starting fan was needed. Then the sales pitch for the Platinum Plan. After choosing the cheapest Plan, the tech could not the find part in his van. Also, he would not go to his shop for it. This left me dumbfounded. He instead suggested I call his office on Monday morning "first thing at 9am when they open to try and reschedule for the next available appointment. Make sure you call promptly at 9am for best chance at getting an appointment." What!?.. Wait...what? I was not happy at all. The next morning, when I talked to owner, he stood by his $179.00 charge. By the end of conversation, I was told to take my business elsewhere. I did! I called Vredevoogd. They arrived early the same day, had the part on their van, and fixed the problem. That tech said his company's shop has parts for equipment they install. He also checked the rest of the furnace for any other possible issues. Vredevoogd is the BEST!😃 Penning is.......not😞
Levi provided fantastic customer service. Was professional, courteous and knowledgeable. Arrived on time and had us back with water in no time. It was a weekend evening and he couldn’t do a new install that night (didn’t want to disturb the neighbors drilling an exhaust port through the side of the house) but was able to get back here first thing Monday morning. Had the job done by early afternoon. He was even able to tackle an extra mainline service job all in one appointment. Couldn’t ask for better service! Thanks Levi!
Worst service ever! They came out and spent about 10 minuets looking at the work I was requesting, took a couple of pictures, charged me $70.00 and left. I never got a follow up call or estimate. Nothing! I was totally ripped off by them. After 6 weeks I did the work myself.
My A/C unit went out at the worst possible time, Penning's really came through for me. They were able to visit same day, quickly evaluate and repair on the spot. Darrel was the technician and was very knowledgeable and friendly. You can easily tell he loves his work and helping people. He gave me updates as he was working on it and also cleaned the unit and shared with me some details I wouldn't have noticed. I was not pressured with needless upsells and the value was appropriate, never felt I needed to bid out. I feel like I can trust this company with my future A/C and plumbing needs. I'm extremely happy.
Brad did a great job repairing our water heater! Not only were the repairs done professionally, Brad went above and beyond to locate hard to find parts to complete the job. Many thanks to Brad and the team at Penning! We will be using Penning in the future!
Our hot water heater broke 50 gallon one..We have worked with Penning Plumbing Service more than once..With our Boiler and a Hot Water heater..There very professional friendly and on time👍🏼We had a GREAT guy his name was “Levi”..he was very professional and he was awesome !!! He knows his plumbing 👍🏼 Best service yet from Penning Plumbing thanks LEVI !!! Hope Penning Plumbing holds on to him!!! 🤞🏼