Reviews (67)
Saw their van on Fort Street riding people's bumpers (having less than a foot of space in front of him and the car in front of him) and swerving/ cutting people off. Incredibly dangerous and unprofessional.
Supreme just rescued me again. Water heater went out over the weekend. They responded immediately like they always do. I had a tank by Monday afternoon. The servicemen were first rate, friendly and professional. I've been using Supreme for almost 20 years. I'd never consider anyone else.
The whole process was smooth from beginning to end. I worried about being over quoted. I went in wanting a new boiler and I had already received an estimate from another location. Supreme’s estimate was about 20% lower than their competitors. After Dennis came out to give a firm quote it was under what he estimated. I was provided financing options which was wonderful. They were able to come within that same week and install. The team was on time and very professional. They worked without breaking to get it done. The new boiler is working beautifully and looks so much better. I have not a single complaint about my install and service and would recommend 10/10.
This company seems to target seniors with over priced jobs. Shameful.
Great experience great people. Would definitely recommend!!
Too much
They only care about getting u an new furnace. Not trouble shooting the old issue. Had flame heating an cooling come out...they know there stuff...thanks flame... I'll in my furnace when I'll 5 days before Christmas and flame got out here the other place at 2 weeks some emergency phone call
UPDATE: stay away from this company. There are many better and more affordable service providers. The service was incomplete and they won’t fix it because they don’t like my review. I already paid way too much (so much I’m embarrassed to say). They ought to be ashamed of themselves. And they are not transparent with costs. Costs should be provided before the visit. Just utterly ridiculous. This is my first year with a boiler - this won’t happen to me again rest assured. And I will see these guys in court! Way.Too.Expensive!!! This was not an emergency call. For the cost of this service, I should leave the mess and buy a new boiler in 6 years. Literally. They cleaned the burner, level sensor, pigtail, and pilot. They charged me TRIPLE the National HIGH cost for a general cleaning and 1.5x the average deep clean and they didn't do a deep clean (empty the system nor descale the tubes). Moreover it was $77 over the cost he told me. “Around” Replaced the sight glass when he replaced the nuts and seals but you could see water in the site glass. I really question if he could have cleaned it or just left it and replaced a $2 seal. Honestly, there was a very small water stain but nothing wet. I really question if it was a leak at all. Replaced 2 straight vents that I thought was supposed to be $100 less. They cancelled my Friday appointment and came Monday. It’s going to be chilly this week so I felt stuck. 2 stars because Brandon was professional enough.
Truthfully $100 just to advise me to buy a new boiler after ‘not trying to scare me’ but basically telling me ‘the boiler is a bomb’ is a bit excessive. That’s 100 I’ll never get back. $100!!! Perhaps using it towards the repair would be a better use of the funds or just sell boilers. I was advised that my boiler ‘may explode’ or it’s far to old to be touched with out it breaking and being unrepairable, Because the tech ‘didn’t want to play with it’. He said ‘I could work on it’ but pretty much guaranteed that it would be a failure and I would have not much other option than to buy a new boiler. He also said key parts weren’t available.. the tech I’m dealing with now bought the parts the next day and installed them without issue. Another problem I had is going out to the truck to talk to the manager..why not speak in front of me? (Dodgy) I’m sure you all have your protocol and it’s a what you’re taught to do. But I had a company come out and actually and thoroughly inspect the boiler and gave me realistic options to repair the boiler and not once was buying a new boiler spoke of. The repair tactics are a bit much. but if you want a brand spanking new boiler please go with this company but otherwise nah. On a positive note the tech was respectful and well mannered and completely understood why we didn’t want him to repair it, while of course taking $100 for his eloquent advice. No hard feelings. I just wish for a consultation that didn’t feel like I lost so much. And in fairness you guys told me the protocol beforehand and out of complete desperation frigid temperatures, I agreed thinking repair wouldn’t be problematic. A $100 lesson learned. God bless you.
A Supreme Heating and Cooling Tech came out to my elderly mom home charged her 100 dollars to turn on her boiler. Then tell her she has 30 days to use the 100 dollars towards the estimate of changing and cleaning a components on her boiler. Total amount to be charged was roughly 450 dollars. The service manager was no help...he bashed other company who I had done a price comparison after they took my mom money and gave a list of things she needed addressed. Supreme should be ashamed. The other company tthe service manager bash is endorsed by the BBB and DTE using the company. Shame shame shame Supreme! I am so heated never again
Fantastic service and products I need for my job.
Wow, I am a new homeowner and I love in a 100+ year old house. I've been dealing with a lot of companies recently to get my plumbing, electricity, and heating up to code and safety. I called Supreme and they had worked on the house through the previous owner. Like many of the reviews you see in their page, this is common and incredible. The technician, Brandon, came over, taught me how to use the boiler, fill her up with water, and taught me some quick trips. He made suggestions in what to do with the boiler, what to fix in the future, and provided support on how to keep up the boiler. It was very helpful, and the service from start to finish was great!
We’ve used supreme heating to install our new furnace. We live in a home over 100 years old and not many companies service radiators. They were able to put in a new system and have stood by their work. Also, unlike other places these guys have the highest amount of integrity. I can’t tell you how many times they talked me out of spending more money than I needed to in order to fix a problem. I am a Very satisfied customer.
Great place for the public to be able to get parts
Did not help at all.
Wonderful company great people. Fast and on time.
Called Supreme to address several problems we were having with our heating system. We own a high-efficiency furnace that is a bit complicated. Other HVAC companies have struggled servicing this furnace in the past. Randy was great. He dug in hard, found the problem, and resolved our issues. We are up and running again. Very high professionalism and very responsive. Thank you --
Very knowledgeable staff and very respectful
Nice
I USED SUPREME HEATING AND COOLING FOR THE FIRST TIME. THEY CAME OUT THE VERY NEXT DAY AFTER I CALLED THEM. THEIR TECHNICIAN, MIKE, WAS THE MOST PROFESSIONAL, COURTEOUS, COMPETENT REPAIR MAN I HAVE EVER ENCOUNTERED. I WOULD HIGHLY RECOMMEND USING SUPREME HEATING AND COOLING ANYTIME.