Reviews (37)
Fast service, fair prices
I'd give more than 5 stars if I could! The furnace at the house my daughter rents from us was not keeping temperature during the 2022 holiday break. My daughter has two kids 8 yrs and 6 yrs, so we can't have them going w/o heat. I called Theresa at Autumn Air and she advised me her husband had an install that day down river but he would stop by after he was done with that. As promised her husband came by later that afternoon and did a detailed inspection of the furnance checking both inside and outside. Unfortunately, just like what sometimes happens with cars and other mechanical devices it seemed to be working just as expected at that time. Since it was working fine there was nothing he could that day. He apologized over and over again and said if it happens again to call them and they'll come back out. Well, a little over a week later and it did happen again. True to their promise Theresa sent out another tech right away. She told me they will get this figured out and they did! I told her to send me a bill but she insisted she was not charging me for the second visit and they were just glad to help! Amazing in this day and age to find a company so compassionate and caring. Thank you so very much Autumn Air...you will be my 1st and only call for any heating and cooling issues in the future.
I've used Autumn Air multiple times over the years and will continue to recommend them to everyone. They are always quick to help and get the job done right.
Doesn’t come to Detroit after hours even though their listing states they’re 24 hours and is located in Detroit.
**Stop scrolling, you’ve found the right place** Our water heater wasn’t working properly and called after hours. Theresa and her husband were willing to FaceTime us to diagnose the issue and had parts ready for us first thing in the morning. Kevin was over and had the unit up and running before noon. Kevin was extremely thorough, and caring enough to walk me through the issue and how he was going to fix it. Outstanding communication from Theresa through the entire process, which is hard to come by. Don’t look elsewhere.
Very responsive & professional! Repairs were completed same day!
Last year, we had issues with our HVAC system. We had another company come out and they could not find the cause of the A/C to blow warm air. Autumn Air came out the same day we called, diagnosed the problem and fixed it that day. We had an install done last week at my office. They were out ready to go by 7:00am. The installation went very well. Their service is top notch. I would highly recommend them.
Dave, Jake and Jeff came out to service the air conditioner and they were amazing. Very satisfied with Autumn Air. The company is very professional and efficient
My technicians were courteous, clean, on time, respectful, explained everything and the work was a fair price. Thanks, will call again for HVAC needs.
Fantastic company. Quick to respond and very professional. Highly recommend.
I brought 2 companies out last year to fix our ecobee thermostats. Both told me that I’d need to replace them because they weren’t compatible with our boiler. Autumn air was out to give me a quote for a high flow system..so I had them take a look at it. They fixed them all. Since then..I’ve had them out a few more times for unrelated issues. They are hands down the most knowledgeable, responsive, and honest business I’ve ever dealt with.
Very knowledgeable technician
I had a water heater leak through the floor. Theresa coordinated the service very quickly and David came out right away. They were excellent. High quality work. They were knowledgeable and professional. And the price was very reasonable for all they did. I will be using them again and highly recommend this company.
My furnace quit working in the evening and the house temp was dropping. I have 2 kids and we are all home all the time due to Covid. Autumn Air came out and had the furnace fixed in a matter of 20 minutes. They were honest and didn't try to sell me anything extra. Highly recommend!
I just had the best service I have ever had from a service and repair co. Autumn Air made me feel like I mattered every step of the way. I recommend above all others.
They made this ordeal go very smoothly from my first phone call to the final installation. A+++
I can't say enough great things about this company. Our furnace went out and after some diagnostics it was determined we needed a new furnace. Jake came out Wednesday and by Friday we had a new heating and cooling system installed. From start to finish Theresa and her husband were there to answer questions and even did a video call after hours to troubleshoot. I would recommend this company to anyone. Thank you thank you thank you. You guys are the best!!!
Top notch service! Had a co2 scare and consumers told me to contact a furnace company. Called another company and wasn't satisfied with the results. I spoke with Theresa and she, as well, had the same concerns I had. She sent Dave to my house. He came in, check the upstairs first, went to the basement and checked that out as well. He thoroughly checked around my furnace and hot water heater. He gave me some helpful tips so if this ever happens again (hope it will never will) i have things to look for. He was very professional, helpful and personable. I highly recommend Autumn Air Mechanical!
The secretary/daughter of the owner is really rude and should be fired! Do not use this company!
I was having an issue with getting the furnace to blow upstairs and fixing my central air. They did some duct work, installed an insert for my filter, and installed a condensation pump. The air blows much better now. They even recommended an awesome electrical company that did everything that I needed. Call autumn air and ask for Tom.