Reviews (100)
had service contract and our hot water heater went out. contract says same day service. took 5 days to come out. due to they were saying the hotwater heater was too old to fix. wanted to sell me a new heater over the phone. when they did come out. said the problem was not covered under the contract. did not fix it. instead told me they would sell me a new hot water heater. i said no. repairman was in my home 15 minutes. week later i got a bill for $175.00. they told me due to the part was not covered by the contract the service call was not covered. so your telling me a service call is not covered under a service contract. told them all they did was a service call. i called a friend who is a real estate agent. they know how to find repair men. the man came out and fixed the part. all with in the time frame of my service contract. so dont waste your money on these people.
John came to fix a faulty check valve of our sump pump. Friendly and efficient, also took his time to listen to my questions and explained everything in details to me. I will definitely call Hutzel in the future for all my plumbing needs!
Pipes burst in the condo where we live and they were promt to come out and evaluate the problem and fix it. John was so dedicated to solving the problem immediately. This had also happened last year and the company who worked then was awful and left us without our bathroom for 8 months. Hutzel really is far superior and I highly recommend them.
Hutzel Heating and Cooling: Our furnace was working with our generator until today (we have a power outage). This morning, it wouldn't light and my husband couldn't figure out why. Hutzel's website was working, but not their phone line. Hubby left a message on the website, and they quickly called and diagnosed the issue -a dirty flame detector- and walked my husband through how to clean it. Heat is now on!!❤️😍 Seriously LOVE that place! (We purchased through Hutzel about five years ago.)
Today, 1/12/23 Hutzel scheduled service appointment was a 5-star problem solved. Frank O. not only explained what needed to be done but did so in the timely efficient way Hutzel has helped us over more then 30 years. Frank O. was able save us money and a mess with his careful analysis of the plumbing problem and replacement of a worn out part. Thank You. We look forward to more years of business with Hutzel in the plumbing and heating needs of caring for our home.
Hutzel Plumbing & Heating was great! They showed at roughly 9 A.M. and we were back up and running around 4 P.M. right before the freezing temperatures hit our area. I couldn’t be more thankful for them taking such good care me and my family. I will continue to use them for all my plumbing and heating needs.
Insisted on charging for work when no work was performed. Very unresponsive to our needs. Handled very unprofessionally.
Chet from Hutzel was outstanding. Came to our house regarding a back-up we were experiencing in the basement . Clearly explained what was going on (and referred me to Michigan Power Rodding) and altered me to some other issues that might arise in the future based on how the house had been plumbed. Even quickly looked at an issue I hadn't called, where I was worried we might have a leak. In addition to the great service today, I learned always to consult with a service plumber when remodeling. Great local business!
Needed a part for AC unit and Mike went out of his way to be helpful and friendly as he called around to get it for me. Not sure what the in-home service experience is like, but appreciated his help.
Save your time and money. I had them come out to replace a leaking T&P valve on a hot water heater and was told that all work was warrantied if the fix didn’t correct the issue. The valve continued to leak, so I called back and requested an expansion tank. Hutzel talked us out of the expansion tank over the phone saying they didn’t believe it would fix the issue. They then sent someone else out (who reeked of alcohol) to replace the T&P valve 2 more times! All the valve replacements continued to leak, so we called back and had another person come out to “assess” the problem. They finally agreed to install the expansion tank and replace the thermostat (at my request) – but they had to come back after the weekend because the parts weren’t in stock. They charged us for 3 separate visits, which they called “different problems,” even though the 5 separate visits in total were all to address the same exact problem we initially called about – a leaking T&P valve. Then they sent a large bill (over $1,000) in the mail 2 months after final service was performed, and demanded it be paid within 4 days of receipt (it was received on a Friday). They then charged a late fee for the bill not being paid promptly within the 4-day deadline. The woman who took my payment, Kim, was very rude over the phone. She refused to provide me with some sort of receipt and was highly annoyed when I then asked for a transaction confirmation number. This company is very unprofessional, find a different one for your needs. I should add that they agreed to lower the final bill by about $160 after arguing for a half hour on the phone. Would you pay $900 for a T&P valve replacement?
We had to turn off our water supply shut-off for a bathroom remodel. When we went to turn the water supply back on the stupid old gate valve broke and we couldn't turn it back on. We called a dozen plumbing places, the few who answered our call had no time for weeks to help us. Dire. Hutzel made time on their schedule, got us taken cared of the very next day, installing two new shiny ball valves that should last years. Everyone was fast, masked and helpful. AND their price was very reasonable! Would recommend to anyone.
I have been using Hutzel since 1978. I was treasurer of a condo organization for several years and we always used them to take care of our condo issues. When my husband passed and could no longer do repairs, I reconnected with hutzel and I have a yearly maintenance program with them. They have always been responsive, resolved every issue I have presented them with regarding heating, plumbing, air-conditioning, water heater. I have been totally pleased and would not think of changing companies. That’s a long history with one company and I believe in supporting local businesses who demonstrate excellent workmanship and professionalism. I have never had one problem with them! Barbara Yoder
Like other people say here, this company is not honest. Charge very high cost all the time
My condo's hot water heater stopped working and Hutzel was very responsive, they came over that day, fixed it and they were professional and I was really pleased with their service. Would definitely recommend.
We called them for a pipe repair. They sent one man who said it was too much for him and he would send someone else to give an estimate, but they didn't and we had to call again. A man came in, said it was much more extensive than our heating man had said and that they would have to tear up more of the cealing and the floor above it. They didn't come to give the promised estimate until we called and the man who came was so rude and left yelling" well get another opinion then!' and stomped out the door when we asked a few questions. We called another plumber, who fixed the leak without tearing up anything and did it on the first call. I will never call them again!
I highly suggest to stay away from this business. I called them for s big project in a complex sump pump system I have. They sent a plumber who didn't even know how to work on it. He said that I needed someone with more experience and he was going to let that person know. Nothing happened and I call so the second guys came, took a few pictures a said that he was going to give me a quote. Again nothing happened so I called and I spoke with the most experienced plumber who came, understood what I needed and said he was going to send me a quote. Until today I don't have a quote but I got an invoice for nothing. I called the admin to ask why do I have to pay for an invoice when I don't even have a quote and I met a very rude person that they only thing he cared was to collect 200 bucks from me and he cared the less that I didn't have a quote. The kind of person you don't want to talk These people is so unprofessional and they truly do not understand how to treat customers. I would highly recommend you to find a better company to work with
wrose jobs and unhelpful customer supports. Better to avoid this company. They laugh at a customer when we explained the situation.
They are expensive but do great work. Weekends and non-business hours available but have a premium fee.
Our technician was polite, knowledgeable, safe and fast! We have used them in the past for a water heater issue and the quality of service is still amazing. Highly recommend them
I popped in to Hutzel at lunchtime to ask a plumbing question; Mike was super helpful, went way beyond my expectations which included making a few phone calls to verify a solution. These guys have helped me in the past with some tricky issues so I don't hesitate to recommend them.