Reviews (44)
Thank you so much for bringing the warmth back into our home and double checking to make sure we are safe! Highly recommend this business. They’re responsive, professional and prompt.
I would give them 10+ stars if I could. We received 3 quotes from 3 different HVAC companies, and Bright Star's price came back MUCH lower than the rest. They are very honest, professional and true to their word. They made time in the middle of this heat wave to fix the entire Central AC system for my parents that are in there 80's. Job vey well done Jeff Skinner & Team! A++++++++++++
Both the prior owner, Jim Moulison, and long time employee and new owner Jeff Skinner have consistently delivered outstanding customer service and HVAC knowledge over the years. Brightstar is a reliable and skilled HVAC business!
Had them for over 10 years. Simply, the best in the business.
Great company great crews. Excellent service and amazing customer service. Highly recommended for all your hvac needs
Quality work by professional technicians!
A complex process and handled masterfully by David
Excellent estimate, plan, install and service of HVAC. I have an annual plan that covers 2 maintenance per year and fast response if an emergency arises. Long established business also with great technicians
Pretty bad. You should seek alternatives if looking for a HVAC company. I found this company randomly a year ago when I was looking for standard fall maintenance and to establish a relationship with a HVAC company as I did not have one. My inquiry was fall maintenance and an evaluation, the A.C. unit was only about a year old and did not cool the upstairs well. Technician came and did the maintenance he was nice and did what I assume was a good job. He did not have any recommendations on what I could do about the second floor other than try to sell me a ductless system for upstairs. O.K. not his job I asked him as I asked the person who took my order to have someone contact me about options (I am willing to spend money here. "What do I need to do to cool the upstairs and what will it cost". For example friends have told me I need a cold air return. Ok Brightstar is that what I need and how much?). That went well (other than them ignoring 1/2 my ask) and of course as is standard the technician tried to upsell me an annual contract. I figured why not that went well. Mistake #1. Nobody ever contacts me about upgrades. I was kind of surprised they did not want to take my money. Fast forward to Spring. COVID is here, I don't want people in my house, so I delay spring maintenance. A couple months later I call and this time explicitly tell the person answering the phone (who was very polite) I would like a sales engineer to come out for an evaluation, so I can get the upstairs cooling correctly. The person on the phone states they are that guy. (I'm not naming names but I believe he is the owner). He will come out with the technician. The day of the appointment I get 2 texts saying they are both on their way. Technician shows up once again does what I assume a good job (other than replacing the filter, but we replace those ourselves because we prefer to use quality filters not the ones they supply). Sales lead as he is called no shows, no call, nothing
I’ve used bright star for two service jobs in the past three weeks. Both jobs were addressed same day with great service and results!
Great service technician, very affordable and professional
First time using Bright Star. Excellent friendly service. I will be using them again and would recommend them to others
I called Bright Star first thing this morning about my AC unit not working and within 3 hours Jimmy was here and fixed us up within minutes. Love this service and I highly recommend them!
Very happy with the service I received from BrightStar. My air conditioning compressor stopped working on one of the hottest weekends of the year. David arrived first thing Monday morning, and was very punctual. He had me up and running within 1/2 an hour. I would gladly recommend Brightstar to friends and relatives without question. Thank You.
We were referred to Brightstar from another satisfied customer. They fit in out preventative maintenance within a week of my call. The tech that came out was very considerate and competent , he was running late on the job before mine and called me to let me know before he was scheduled to come here about the delay. Once here he quickly serviced my AC giving me cost effective options. I was so pleased with their service I signed up for their care plan.
I called and they were on site within hours. Fixed problem completely.
I have used BrightStar Heating for a number of years. They are friendly, responsive, and they have addressed my HVAC issues promptly. David was recently out to my home. As always, he did a great job. Everyone from Ann Marie, to Jim and David, I would OK d highly recommend BrightStar
Quick response to quotes. Professional installers and great customer service. Would highly recommend to use them. Very good experience
Jim Moulison responded to Sunday evening call immediately and scheduled an appointment for the following morning. David, the technician, came earlier than I anticipated. He is knowledgeable, calm, and confident. They are both a pleasure to work with.
Great people to work with, conciences, responsive, clean, curtious and cost effective.