Reviews (22)
I hired Thiede to replace our HVAC system for an agreed-on price in the springtime a couple of years ago. In the fall I found we had no heat. I was told we only purchased an AC system even though they removed an HVAC and HVAC was in our contract. After refuting that claim they agreed to come back and look at the system. They had to install an electrical box of some sort and handed us a bill for $703. They never tested the system for heat when installing the new HVAC apparently, which is incompetent in my opinion. I mean, the H in HVAC means heat right? I foolishly paid the bill and then contacted the company to question the charge. They would not discuss it with me. For the next couple of years, I had Thiede take care of the maintenance while the system was under warranty. Then they started charging $380 (the bill included a travel surcharge) for the service that is typically $160. I have never written a negative review before but felt people should be aware.
They did warranty-coverage replacement work on our water heater which started to leak earlier this week. After negotiating the price and scheduling the work, their team of technicians arrived on time and finished the job in < 2 hours, and the result was good. As a satisfied customer, I recommend Theide Plumbing for similar plumbing projects.
I have use this company as a service from home warranty company. The company installed a central air condition with faulty leaking tray which resulted my ceiling to get destroyed by the water leaked from attic. Then while they installed the central AC system they mess up my thermostat wiring because person who done the job not electric expert. Now heating is not working because of their unprofessional work manner. After do a recall via home warranty company they never return a call to schedule a service to fix the heating.. Whenever I called it is going to voicemail, I tried calling from a different number and they answered. It is very clear they are avoiding my calls because they don't care about their customers. Even If they answered they said they will get back to me by EOD but never did. This went two months, even home warranty company cannot contact them. If you ever thinking of getting a service please spend little extra and get a reputable company. Because this company is the worst of it kind.
I live on the same street as the owner of this business and they have done work for us in the past. But this March we gave them a deposit to install central AC, and 4 months later after telling thar although they have the AC unit, they’re too busy doing big jobs and now they don’t return our phone calls. We have 2 people working from home in 90 degree weather, one of whom is our 21 year old son, who actually lent us the money for the AC. I see plenty of Nashoba Air and Milltown trucks doing work in our neighborhood, but the guy who lives here just takes our money and strings us along.
This is by far the best trades company I have ever worked with! Most of the time when I write a check, I am wondering if it was money well spent. With Theide Plumbing, I never ask that question anymore. They can Deliver on what they say. Look no further if you need Pro's. They literally save the day at a great savings! Hire them if you need talented quality people to handle the problems that your business depends upon. THANK YOU ! Jigar Bhakta Manager of the Ayer Motor Inn
They over charged me 3 times and unhooked my AC unit from thermostat and no sign to show up and fix it. I would never call or recommend them to anyone ever.
I have used Theide Plumbing a few times. Dave and his guys are responsive and do great work.
Quick and efficient.
Fast, proficient and polite customer service, very knowledgeable company, they answered all of my questions and gave great recommendations for future work.. I would HIGHLY recommend Theide Plumbing for all of your plumbing/heating/ac/hvac services!
This company came out to service my AC unit as part of a home warranty contract. I was not home at the time of work, my wife was, so I called to follow up on what exactly was fixed. First phone call was not returned. Second time I called, the person was rude and told me "he's not going all the way into the attic to look for an order for one person!" Meanwhile this work was done less than 2 weeks ago. Not only would I not recommend this company, I have lodged an official complaint with my home warranty company to drop this company as a contractor.
One of the drivers for this company cut me off on slick roads, then gave me the middle finger. When I called to complain, the person on the other end called me an effing c-nt . would you want folks with this character in your house?
Theide Plumbing did the work when they said they would but they left my brand new carpets in an absolute mess by walking on them with muddy boots and when I told them they did not seem to care.
I would recommend this company to all family and friends. I called late on Thursday and left a message that we had some issues with our water heater. Dave called back 5 minutes later and after talking gave us a quote for a new water heater. He had the water heater Friday AM and called with an ETA. Chris came right on time and got the job done. The price was as quoted. Being in the service industry I can be quite critical of poor service. The service we received was by far the best customer service I have experienced in years. Both Dave and Chris were polite, professional, pleasant and even joked with us. Please give them a call when you are in need of a full service plumbing company that cares about their service as well as their product.
Quick response and job was done accurately. The plumbers were also very well behaved. Will recommend them any day.
I had a frozen pipe , guy came fixed in 45 minutes, how much he charged us 700 dollars !!!!rip off us , never ever call this thief again,
Theide Plumbing works with my home warranty company. They came out on a Saturday and fixed our issue. They were right on time and worked quickly and efficiently. I would highly recommend them.
The first company we called tried to sell us for over $1000, so we called these folks for a second opinion. Theide showed up with short notice, early, prepared, and fixed our problem affordably. It was obvious these folks knew what they were doing and have helped us previously with our dishwasher too. I would recommend them absolutely! They even showed me how to fix the problem if it happens again.
They came in and fixed our heating on a 2 degree day in 15 minutes, whereas their competitor would have charged us over $1200 attempting to fix a problem we didn't have. It paid to have someone with knowledge of even older homes.
I called these people on my friend's recommendation. They did good job with plumbing work and they were able to fix the leakage issue within 30mins. But when I saw bill, it was way way high. I called many other plumbing companies in last few years but this was so expensive. I called to Dave and registered my compliant, he revisit the bill with plumber and discounted by 105 dollars. But this lost my trust and in future I will be more careful while calling them for any plumbing or heating work.
Theide plumbing came out immediately and fixed our leaky shower. They did a great job, very professional. I would use them again and recommend them.