Reviews (77)
Great
There is only one company that we will ever allow to handle our HVAC system needs and that is Ayotte Plumbing Heating and Air Conditioning. During a week long heat wave (July (2022), our central A/C unit stopped running. Temperatures in the house reached 85-90 degrees, and we needed immediate service. After calling multiple companies (including one that we were actually a customer of), ONLY Ayotte's was the one who answered our phone call (I am sure they have many individuals answering calls there, but if you are like me and lucky enough to talk with Michelle, you will know from the start that everything will be ok), and scheduled us for immediate service. We called them at 1:00pm and by 4:30pm (same day) a technician (Matt) was there fixing our problem. In a situation like this, as a home owner I want to know that there is a service provider out there who believes in running a business the right way. Beginning with the initial phone call, to the quality and expertise of the their technicians (and I know they have the top of the line people, as we found with Matt), to a reasonable fee comparable to the quality of service you are receiving (face it, nothing is free in life, and I am firm believer in as long as fee is comparable to the service, then one should have very little to complain about), to finally just knowing that you are good in hands with genuine people. So like I said, I will never allow another company to service my HVAC needs...Ayotte Plumbing is the only company for me.
Called in these folks since previous owner used them to install the central air. My problem was AC was not turning on due to no power on Y1 on thermostat. After coming in when I explained what's the issue and how this 'no power on Y1' happened back in February, the tech basically said it's a thermostat problem and need to call the Nest/electrician (also how they never work with nest thermostat which is bizarre tbh). Me knowing a bit about HVAC, asked him to jump Y1 and RC wire and AC should turn on if it's a thermostat problem. He then said yes, I can try that. Sure enough it didn't work and proved that it's NOT a thermostat problem. Then he finally went to the attic to check the air handler and did something with the condensate Safe T switch and AC started running. There was recent insulation work from MASSSAVE and he said the issue is from the insulation work, even though the problem (no power to Y1) happened back to February (and I just had to disconnect the wire from the thermostat since no need to cool the house back then). Long story short, I have expected more than "masssave caused the problem" . Who knows if the condensate drain is clogged or something and if that caused the shutoff. At the very least I needed a rootcause of the problem. But this guy went down right away and got to his car and said service call would be $180. I hate leaving bad reviews to local business but I really had an odd experience. Leaving 2 star since AC is working, for now, but I am pretty much sure if condensate drain clog is the issue this will fail again and then there would be another $180 "service call".
Tech guys were professional,polite, experts the best!
Ayotte plumbing was great 👍 they are so professional and polite. They did a great job installing my new furnace! I would recommend them to anyone that needs a new furnace.
These guys are great! Eddie came and replaced our air conditioner in August - up in the attic. Did you get the part about August up in the attic - with no AC on the second floor? He and his team are fantastic - conscientious and personable. They got the new unit installed without making a mess. They treated my home with care and I couldn't be happier. Call Ayotte. They'll take good care of you.
I've had Ayotte out at my property a few times for a few different jobs. I've had a few different of their techs and a few repeats. I've personally dealt w/ three different of the owners as well. All knowledgeable in their area, all great to deal with, and all, on the level. I have even contracted them to do two mini split systems. They are Excellent and I would highly recommend them. Update1( 8/17/21 ): I've had Ayotte out to install a pair of large outdoor splits and 8 indoor heads, and to remove a bad natural gas on demand and replace it with an electric fiberglass tank. Let me tell you their quality of work, attention to detail, promptness, fair pricing, and the friendliness of their employees is why I keep going back. These guys are good; Use their services... businesses like this should thrive.
Our exclusive plumbing contractor. The very best in service and quality workmanship.
Daniel the plumber installed a new toilet he was patient and kind he explained in detail the problem I had with my toilet. The job only took a couple of hours he was great. Thank you.
They are the worst charged 250 bucks for 10 min service.
An elderly family member called on a weekday morning that heat wouldn't turn on. They came out and said it was the thermostat. They charged for an emergency call even though it wasn't the evening or the weekend. They installed an electronic thermostat that needed to be programmed and left them to do it themselves. They were unable to regulate it and the heat was blowing high. They called and were told that no one could help them until after the holiday weekend. Someone came back out after 5 days and put a regular dial thermostat on and charged for another call and additional money for the difference in thermostats.$440. Totally took advantage!
Technicians Daniel and Joe were Very Professional, Polite and worked well together as a Team.
They replaced my sump pump! Super efficient and friendly! Will definitely use again
Tech 1 Daniel & Tech 2 Peter did a great job, thank you!
Ayotte is wonderful! Super responsive and friendly office folks. Andrew and Joe came to fix our water shutoff and get our backyard spigot working again. They were friendly and professional and walked me through what needed to be done and why, then made sure I knew how to work everything they installed. They left the work area (behind our washer/dryer) cleaner than it’s ever been. Absolutely recommend them!
We had a great experience. Professional, knowledgeable, kind. We will definitely call them again next time!
It was a cold winter night when my heating system broke down on me. Luckily my dad went out and bought some electric heater but I called Ayotte RIGHT AWAY because it said open 24 hours. I told them I had small children and it's an emergency. Thank goodness they RETURNED my call RIGHT AWAY. Got my heating system checked, it needed to be replaced because the parts wouldn't be found since it's a 20 years old system. Dean Ayotte was very professional and nice! We agreed on a price and an ASAP date which was 3 days before Christmas. Got my heating system and inside coil replaced. Eddie and Hunter did a PHENOMENAL JOB! They were both very friendly and thorough about what needed to be done. My husband tells me Eddie seems like a young man but very professional and knows what he was doing. They even cleaned up after what they were doing. The staff at Ayotte are super friendly and helpful. Thank you again Ayotte Plumbing, you guys worked as a team and gave my family and I working heat with energy efficiency. My heating system doesn't make noises like before. Thank you again, I truly recommend Ayotte to anyone.
Daniel and Peter were quick, and professional. They didn't try and sell me anything, they were honest in their assessment, something I value highly. Would recommend them to my friends.
Andrew and Hunter were professional and addressed my concerns of making sure there will be no leaks behind the walls and secured shower arm more to the wall
They called to let us know they were on their way. Hunter and Andrew introduced themselves upon arrival and did the job quickly. We had asked about repairing a leaky faucet and they recommended rather than charging us for repair we would be better off just replacing it on our own. Friendly and professional. We will hire them again if necessary. Thank you.