Reviews (100)
These guys were great. I had a new Furance and a/c unit put in. They ran through the system with me. Very happy with the quality of work. I would definitely recommend this company to other people.
Decided on having mini split heating and air conditioning installed in my residence. Maxwell showed up prompt on all days, didn't mind me watching the installation just so I knew what was going on. He also kept me in the loop of the progress day by day. The other technicians involved in the later stages we're also prompt and efficient in what they do. Professionalism showing you how to utilize it. They are up and running, I am enjoying nice clean air. I actually believe I'm sleeping better because of cleaner air. Thank you N.E.T.R. A follow-up was requested when a unit appeared to be colder than I felt it should have been. Being totally unfamiliar with the mini split systems, the explanation made sense to me, but still kind of wondering about the validity of it.
Mike repaired a refrigerant leak using the most professional method- brazing, rather than the easy but short lived "O" ring fittings. The joint was in a very tough spot. He came to the job early and was informative and pleasant. The best experience one could have. Wouldn't hesitate to recommend this company. Thank You NETR Jason, Mike and Jesse.
I had a pipe installed by NETR in my attic that recently broke. They charged me $399.00 for an emergency call between 5 pm and 7 pm, but they actually showed up during regular business hours and still charged me the full amount. As a result of the broken pipe, water stains appeared on my bedroom ceiling. The repair person assured me that I would receive a phone call to discuss the issue, but instead, I received a brief email stating that NETR is not responsible for the pipe they installed. This experience has led me to warn others to be cautious when dealing with NETR. While I understand the need to clarify the situation, I find it misleading when NETR states that "PVC pipe doesn't suddenly crack after two years" as a blanket statement. In reality, there are various factors that can cause a PVC pipe to crack, such as improper adhesive use at a joint, vibrations leading to cracks, installation at an angle, insufficient support, and water hammering. Additionally, PVC pipes stored outdoors under sunlight can experience a loss of molecular integrity over time. Therefore, it is possible for a PVC pipe to suddenly crack, even after two years. By implying that I had something to do with the pipe's failure, NETR is casting unwarranted blame on me, which is not the case. I urge anyone reading this to carefully consider NETR's response before engaging in any business dealings with them.
Things happen at the least convenient time. My AC unit wasn’t cooling the house. Called NETR and the said they could be here between 10-12. Actually arrived earlier. The worker was professional and caring. He checked out a few things and finally found the problem. Got it fixed and I couldn’t be more pleased. I would recommend this company. Jordan did a great job.
Tech Greg was very good. He knew the equipment and was very communicative about what he was finding.
Great customer service. Fit me in with short notice and they were in time.
Awesome experience and very customer friendly. Jawson was the best and guided is from beginning to end.
Terrence from NETR came out last week to do our annual maintenance checkup/cleaning and we couldn't be more pleased! He showed up right on time, was very courteous, professional and warm, and did a fantastic job explaining everything to us. He showed us how to use our system more efficiently, how to keep it in the best shape possible, and was overall a pleasure to work with. Everyone at NETR has been great in the three years we've worked with them - very satisfied customers here, thanks!
Great people. Great company! I had Terrence come through for my annual service and he went above and beyond in his explanations and cleaning. Would 100% recommend! Also great with my dogs!
Perfect experience. I couldn’t have asked for a better installation and consultation. From sales to service NETR has it perfected
I love n.e.t.r. always on time and very professional.will not use anyone else ever..I recommend n.e.t.r. to everyone. Thanks for being just like family!!!! Love you guys and girls....
Jordan, Daniel and the crew were excellent. Professional, friendly, very good at their job, and great communicators. Very easy to work with and very considerate. All details were quickly discussed and resolved and the whole install went smoothly, as expected and on time. There was an issue two zones being cross wired but the company resolved this quickly and professionally
Mike and Pearce worked hard and efficiently to get the job done right. They were polite and always willing to answer any questions I had. Thank you gentlemen!
Install scheduled for three days, completed in a day and a half. Jerry and his team very knowledgeable, professional, organized, plus keep the work environment clean. Highly recommend N.E.T.R. Job Well Done!
Gregory was excellent. Finished his work quickly and answered all our questions. Thanks N.E.T.R.
Terrence was awesome. He thoroughly explained everything he was doing. He was very professional, helpful, and knowledgeable. Thank you Terrence!
UPDATE: technician arrived with new board, and got our system going. Thank you, NETR. Great experience with installation but…the mini splits don’t work! After no response from service office our salesman Chip got service to us but the compressor needs a new board. Sounds like Maybe Another week to get our brand new system working? I had to call to get that info, so not thrilled so far.
My technician Gregg was very friendly and helpful. Went above and beyond to make sure the unit was clean and working well.
I was not home, but my husband said he came on time and did a thorough job. He was pleased.