Reviews (22)
I used this Business to replace my furnace , my old one was giving me expensive issues so made a call to this business and they came out and priced it up for me, the price was affordable so I did not let another day go by, its been a little over a year very happy with my decision ..and pleased with the work...
⭐️⭐️⭐️⭐️⭐️our heating system has been making a loud bang noise, very concerning! We contacted another company, they came out, cleaned our tankless hot water tank and said everything was good to go! That was not the case and our system started banging again! We immediately called T & J first thing Monday morning and they had a technician out here by the afternoon! Nate quickly diagnosed our problem, found the part as soon as he left, and it was installed first thing Tuesday morning! With it being cold and having a newborn and a toddler at home, their quick response time and turn around to fix it was unmatched. We will forever be a loyal customer to T & J! Thank you guys again! You’re the best! ⭐️⭐️⭐️⭐️⭐️
Showed up on time, and was courteous and professional. Attic heat was blowing cold air. Tech showed up on time, quickly diagnosed the cause, and repaired.
What a horrible experience I had with this company. My AC went down during the heatwave. Called T &J and they sent a technician out. Told me that Mice had eaten the wires in the AC and as a result the condenser was ruined. Told me that I would get a call from the office with a quote to repair. After 3 days no quote . After me calling several times they tell me it $3k to repair / replace AC unit. While I was waiting I called a company in Ashland . Martel HVAC. Tech came out ( super nice kid) and asked me how old the system was. I told him 15 yrs old. He told me that there is something in the AC unit called a contactor and that they sometime go bad. He told me he had a contactor in the truck. He said he saw no mice damage. Just some grass in the unit from grass cutters. Long story short he replaces the contactor ( in about 15 to 20 minutes) and AC immediately works. Ice cold air in about two hours. Total bill including service call around $300 bucks. T & J wanted $3000.00 or 10 x more. When I called T & J to ask them how they missed this the owner ( Jim The J in T&J) was a total jerk. He immediately got super defensive and was just a complete tool. In any case by using Martel I saved a ton of dough. Just a warning. These guys ( T & J ) are a total rip off
Worse than poor. These people sold me a $35,000 geothermal heating and cooing system and refuse to service it . Probably because they don't know how. The office manager is a very nasty person.
3/7/2021 Update - Another excellent experience with T&J. We very recently had to have our gas meter replaced by Eversource. When installing the new meter, they found a small gas leak in my house. They had to shut off my combi boiler and told us that we may not have heat until the leak is repaired. In a panic, I called T&J and asked if they could help. Within an hour they had two techs at the house and the problem was quickly resolved. They were so quick that the Eversource tech was still there, and the heat was back on in no time. Huge crisis diverted. Thank you so much T&J! From 2018: My recent experience with T&J Heating Air Conditioning & Plumbing Inc. was exceptional. I contacted then because they are local to my community. I was interested in replacing a mini-split heat pump at my home. My call was answered on the first try, I was asked appropriate questions about my needs, and I was provided a realistic time frame for an estimate. I was impressed that I received a follow up call to confirm my estimate apt. Jim showed up exactly on time and was very knowledgeable. He gave me a good scope of the project, and a time frame that worked well for me. I also asked for an estimate to replace my aged boiler and water heater with a new combi-boiler. Jim took the time to do this and also followed up with a quote for that job. T&J was able to come out just two weeks later and install my new Fujitsu Mini-Split Heat Pump (wonderful unit!). Patrick and Zach were my installers. They took there time to perform a very neat install. They made sure that everything inside and outside looked professionally installed. They were extra careful with my home; they even wore booties to protect my floors. Kudos to those two as they completed what was an excellent overall experience. I strongly recommend giving T&J a chance for your business; I think they will impress you as they did me. -J
When my pipe burst I called T & J . Mario & his assistant were sent to access the problem. They located the damaged pipe and had it repaired with in 30 minutes. They were professional and polite. I would recommend T & J Heating !
Not very responsive.
The office lady was rude but the guys who did the install were great. They were very professional and did quality work.
I don't recommend using this company. I called because an A/C unit they currently installed was leaking water on the floor. The service tech arrived and spent less than five minutes total. They charged me a min $130.00. I called the office to see if I could get the cost reduced by a few dollars only to be argued with. Very rude, I wasn't looking for them to work for free, but paying for an hour when their here less than five minutes. I'll never use them again!!!
Don't recommend this company! Had Jim come out to take a look at a air handler issue. No one from the company followed up so I had to call them... their response was that they thought they left me a message and their schedule is too full so they're not interested to research my project and can't help. It's okay if you don't want the job... but at least have the courtesy to call me and tell me. Hope you don't treat all potential customers like this!
Beware before calling. They charge $230+ for a weekend call, even if they leave after 2 minutes. Inquiries about whether they felt this was a reasonable price were first ignored, then met with hostility. One should certainly be paid for their time and skill, but $230+ for a 2 or 3-minute call, followed by hostility does not exactly make you feel like they care at all about the customer.
BUYER BEWARE!!!! What HORRIBLE customer service! I am ashamed I spoke so highly of this company last year. After calling yesterday and speaking with Patrick in emergency service about my A/C not working, he told me how much an emergency visit cost. We agreed that I would wait for the next day BECAUSE he said that he would have the office call me in the morning. I took him at his word. By 9 am I HAD to call them & was told they were STILL going thru messages. Ok i get they were busy so I waited a little. By noon i called again & was told the same (by another lady) that she would need to go get my message, review when someone could come. It's 9 pm now and no call. Luckily, I found someone else before now who was more than happy for my business. This company should be ashamed of their employees. I will NEVER speak highly of this place. They will take your money for an outrageous price one time then leave you hanging the next.
These guys know what they are doing! Last month they installed a boiler/water heater, they had to move gas line and all new wiring to the other end of the basement. Very clean work, enjoying the new tankless water heater. We called them again last week to replace AC evaporator coil in attic. They did great job and our air condition is back working. Will use them again, highly recommending them.
They installed a new Heading/AC in my new house 4 years ago and am now selling it. Had an inspection for the new buyers and he discovered that a moisture sensor was not put in when the system was installed, which caused about inch of water to drip into the pan. TJ claim is not required, and will not do it without a cost. I am having another company putting in the sensor and said it is standard procedure to put in a moister sensors to avoid water overflowing and causing damage to the house. It is going to be over $200 to do this. Do not have any work done by TJ Plumbing .
This guy bailed me out. My AC went out saturday afternoon. I google everything so i spent all evening trying to figure it out myself but can't. Sunday morning i called T&J. He was on his way to his son's baseball game and made time to stop by my home and educated me and fixed my AC problems. Best of all he was here and gone in about 20 minutes. Don't call anyone else.
Unprofessional service just to try and get an appointment through the phone. Very arrogant and lack of courtesy. In less than two weeks I tried to get a service visit, first to install a kitchen sink faucet and correct a leak, a week latter to request a service to my heater systems, but in both occasions, I was not treated with courtesy, they did not gave me a to explain the request and almost immediately, gave a negative answer, and told me to look for another company. They did not looked interested in servicing a unit they originally installed Hope I will never have any relation with this kind of arrogant ,non customer oriented company
Never got up to bat. I tried to message this company in every way. It was so user un-friendly I went elsewhere.
Steer clear. They can't even make an appointment over the phone. Extremely rude unprofessional people. I'll take my money elsewhere.
We have used T&J for 16 years and during the last 3-5 years their service and knowledge of heating systems has declined steadily. T&J came to our house numerous times to fix out furnace and after 5-6 visits over three years a technician finally diagnosed and fixed our furnace. During break downs we had to reset our heating system manually. After 5 years of terrible service we had T&J install a new boiler. Broke down in less than a week - no hot water. T&J "suck"! Do not waste your money find another HVAC company.