Reviews (33)
Although the mechanical install was fine, it has been more than 7 months since the job was finished and despite many, many calls and emails Love's is unresponsive regarding paperwork that they have that is needed to complete several rebates we are waiting on.
When my heat pump gave out on a cold winter weekend Love's got back to me more quickly than the contractor than installed it. Michael, the on-call tech, worked quickly to solve the issue and the repair was very reasonably priced. Appreciated the prompt and through service!
After the way one of your maniacal employees was behaving on the road this morning, driving one of your Toyota Prius vehicles first on Generals Hwy, then onto Veterans Hwy towards Jabbez run, then on to 32, honking at me like a mad-man because I was having issues with my manual transmissions for too long for their taste, there is no way I would ever recommend anyone do business with you. The employee proceeded to try to drive my vehicle off the road, crowding my lane when I was beside him, then went off honking the horn like crazy because they seemingly wanted to be seen while I guess they were picking their nose or trying to flip me off. If that is the type of employees you have, who can't respect other drivers and exercise a little patience on the road ways, then never mind. I doubt that the employee would own up to their a-hole-ishness, but if you know who was driving the vehicle with tags that ended in 225 you can blame them for the bad publicity that they have foisted upon you.
I was told by three different air and heating companies that my HVAC system could not be repaired and I had to pay 7K for a new system. I contacted Loves Heating & Air and they told me that my system did not need to be replaced and the part I needed cost under $1K . Mike was the person who worked on my system and I will recommend this company to everyone.
Do not use this service under any circumstances. I had a AC unit that stopped working called out Brian who works with Loves and had someone come out. Was told fan blades were bad, once I paid for the new blade( cost over $1000) + installation was told the circuit board needed to be replaced and would be over $1000.. also it would take over a month to get the part. Brian then said he would be able to rig the system and I would have to just pay for the labor cost over $600... (take around 3-4 hours to complete the job) he then tells me that the new blade I just got is worseless now as he wants me to purchase another fan blade that "possibly" might work. At this point I have been nickel and dimed numerous times. The professionalism is extremely lacking, with having to ask to get my qoutes actually emailed out to me. Long story short dropped Loves and went with CES they came out and within 20 minutes my air was on and working no expensive parts no nothing... a simple wire replacement. Let me add this is also including undoing the work Loves did trying to rig the system... why it took that long to get the rigging done is unknown. BEWARE of Brian and Loves as this Scam is unexceptable. This all took place during a month of record heat. Never working with this company again and advise anyone in Pasadena Glen burnie area to do the same. The better business bureau will be notified, company is taking advantage of our community.
I have used Love's in the past for the maintenance of my Geothermal system with no problem at all. Glitch free dealings. But in September 8th of 2021 decided to ask for their quote of installing a brand new system (conventional HVAC) in a new house. Dealt with Nick Kendrick. After three weeks called on a Thursday to inquire for my quote and Nick told me hew would work though the weekend and have the quote ready by Monday (October 4th). It is October 15 nobody responded my calls or messages. Wont be doing business with them again. Sadly unprofessional.
We had Loves install a new geothermal HVAC system in our home and they did a phenomenal job. Technicians were kind, knowledgeable and cleaned up after themselves. Our heating and A/C bill has already dropped an average of over 40% and we aren't even using the hot water generation yet. Highly recommend geothermal and Loves heating and Air.
Frequently fails to make follow-up calls. Customers should not have to nag to get promised quotes, appointments, etc. Also, last year it took about 4 visits for them to fix a thermostat due to sloppy work by their technicians. They did not charge to keep coming out but it was extremely frustrating for them to keep making mistakes. Finally, a geothermal unit they installed and regularly inspected failed completely just out of warranty.
The owner is a stand-up guy for sure.
Very polite mechanic. Was a little late arriving but immediately began work, told me how long it would take and completed the job in a timely manner. Very professional and we would definitely recommend them for any heating/air conditioning issue! The price was very reasonable!
After 17 years our heat heat pump failed and we had to have the heat pump and propane furnace replaced. I found out about Love's Heating and Air from a friend. Love's was very responsive during the bid process for the new unit. Jack, their sales manager, was knowledgeable and responsive. After getting a total of 3 bids I decided to go with Love's Heating and Air. I'm very glad that I did. Nick led the installation team. He and his team were great during the removal of the old system and the installation of the new system. They communicated with us very effectively and maintained a clean worksite. They also went above and beyond the call of duty and fixed problems that were present with the original installation. Once they were finished installing the new system it was a much better installation than we had before. After the system was installed, Nick explained the installation details and system operation. Our new system has been put to the test by the recent cold weather and has passed with flying colors. I would highly recommend Love's Heating and Air.
October 2020 I cannot tell you how good of an experience it was with this company. I got two other estimates and of the three total estimates, Love's wasn't the cheapest but their system was the best and the price difference was negligible. The estimator Jack was friendly helpful and didn't try to upsell me. He took special consideration for my needs for my new system and walked me through the entire process step by step. It was personal attention that only a family member might receive. Edit: On January 2021... The blower on the brand new unit I got started to fail. A tech came out on a holiday and it was decided that it needed replacement. The replacement went with little to no problems and the owner of the company personal regretted the failure and made the situation much more comfortable.
I called Love’s heating and air when my AC stopped working and Shawn showed up to save the day! He fixed my A.C. and explained what happened in detail. Shawn was prompt, knowledgeable and very professional!! I highly recommend Love’s for any of your HVAV needs!!
Misdiagnosis and 80 diagnos charges thats not even deducted from there charges of 480 to replace a fan motor that part was covered under warranty....... wayover charged !!!!!!
The best company for AC repair. I had company coming in 1 hour and they were able to come out on a sunday and fix my AC. They are very professional and courteous. Great prices. Wonderful company.
Bad business, had them come out to do a warranty repair on a 70,000 geothermal system, they lump sued a warranty repair and asked for half of the labor up front, how insulting, who asks for half of labor up front, bad business attitude from the dispatcher, I wouldn't call on these people again, bad faith, bad business and they were a no show for the repair.
Just moved the the area. Our new home has a geothermal system which is new to me. Terrance came out and was on time and provided wonderful service. He was able to explain everything to me and show me what to look out for. He was here for about an hour and did more than just check out the system. He made a few adjustments to make the system operate in optimal conditions. Was very surprised at the fair price for their service contract. Definitely would recommend.
This is why I like this company. Had a duct booster fan installed by Loves. Year later realized it wasn't switching on at the right time, Loves came back fixed it perfectly so now it comes on right when its needed. They didn't charge me for it. They stand behind their work A+ 7/2020 Another success for Love's! Jack from Love's resolved a problem of a hot and humid bedroom! I should say no one else could solve this in 9 years...He Installed a thin return air duct (3 inches by 30) flush to the wall to the top of the cathedral ceiling going around the houses supporting inner structure. By adding a large new supply in the floor it prevented the lower part of the house from being ice cold. This previous "sweat box" bedroom is now pleasantly cold when it used to be swampy 77-80 degrees. I am not exaggerating that I would pay 10 times what they charged for this comfort. Thank's Jack, and Love's heating and air for a job well done - they actually care about their work I'm a customer for life.
Shawn the Service manger was incredibly knowledgeable and exceptionally professional in handling my ac issues. I would highly recommend him and Love' Heating and Air to anyone needing their services. They go the extra mile every time Thanks guys. I will be calling again when the need arises.
Friends recently asked me to recommend a trusted HVAC contractor in Annapolis MD and Love’s is not to be considered. The pricing was based upon real estate value and the quality was extremely poor and caused property damage to our home.