Reviews (100)
If your service is anything like how your employees drive it is certainly reckless and of little quality. Someone driving a Barstow and Sons truck took a turn at god knows how fast into a residential street and almost hit my wife and dog, who had to run to get out of his way. Completely unprofessional conduct for someone in a company vehicle. I will certainly never employ your services.
Earlier in the day Mr. Shawn Musselman came by to trouble shoot my HVAC unit. I was impressed by his expertise and the way he explained what was wrong with my unit. He is a true professional and his friendly demeanor made it easier to, sadly accept, that I need a new unit. We have been long time clients of Barstow & Sons and will continue to be your client due, not only, to Shawn's excellent service but for the other service people that have fixed our unit in the past.
Dan came out to check my HVAC after the deep freeze over Xmas and install thermostat. I was extremely impressed with his professionalism, knowledge and patience while we asked a mirage of questions. We will be using them for a service contract just based on his one visit. No hard sell, just honest clean work and straight up telling us what was going on with unit. He’s gained you a new return customer !! Thanks Dan!!
Barstow & Sons did a great job installing my new HVAC system earlier this year for a good price. The technicians are very knowledgeable.
Our furnace stopped working on a Friday in December in cold weather. I called Barstow based on a recommendation from a neighbor and they came out same day. A guy named Sean was our tech and he was awesome. He quickly diagnosed the problem. It required a replacement part. It needed a specific part from Carrier versus a generic part. He went out of his way to drive far to get the specific part because he knew we had small kids and he fixed everything up and if that's not just amazing service than I don't know what is. Definitely recommend you call them!
Barstow and Sons will be my new HVAC company when I need something with my system. They are responsive, professional, and honest people, and their costs are reasonable. One company quoted me nearly $3,000 to address issues that weren’t the appropriate diagnoses for my system, and that company was trying to do things I’ve since found out are misleading and very costly. Barstow, on the other hand, properly handled and fixed my system quickly and for a good price. Call Barstow for future HVAC needs.
A/C was not working in our upstairs. They came out very quickly and resolved the problem. They did a great job and we were very appreciative to have A/C again!
A great company with good values. I can always count on Barstow and sons to fix any problem.
They came out about 45 miles to install two AC units for $11,000 three years ago. Asked them to come service them for this summer and they said, "Too far. Best you get someone local to service them. We charge $150 "travel fee," and $85 an hour. Minimum 2 hour job." No Go on Barstow. 👎
I called 5 HVAC companies tonight for an emergency. It was 88 degrees in my house when I got home on a Saturday night. No one called back and if they did they couldn't come out. Shawn from Barstow & Sons was the only one to returned my call and come out. He was polite and on time. He showed up and had the AC cranking cold air in 30 mins. Super professional. There are not to many techs who will come out late on Saturday and knock it out of the park. Shawn deserves a raise!!! I recommend this company 100%
We were delighted with their service. They were courteous, on time, professional, and charged what they quoted. Highly recommend them.
Had them install a unit less than 10 years ago, had to have it serviced twice in that time by Barstow and now they're telling me that I have to replace the unit. DO NOT USE THIS COMPANY FOR ANYTHING, THEY ARE SCAMMERS! I won't be using them for our next unit. Way to go guys, by being scummy scammers you lost two customers and hopefully more. *They obviously also pay to have bad reviews taken down, even more signs of being scammers, I will repost if taken down.
Barstow performed outstanding warranty service on our high efficiency gas boiler heating system. The correctly diagnosed the problem, contacted the manufacturer for overnight delivery of the repair part and promptly installed it to fix the problem. All at zero cost as the unit was under warranty. They are efficient, professional and courteous.
The prices that this company charges for supplies is outrageous. They did fall and spring maintenance on our unit, and both times found broken parts that they needed to replace. Both times, this required them to refill the freon. In the fall repair, the freon cost us ~$60/lb (average), in the spring repair, the freon would've cost us a whooping $120/lb! Never mind that this charge is on top of the cost of the check, the part, the warranty fee, and the repair. I wound up calling another company, who, even with a $100 fee to check the system, cost us $500 less AND gave us a temporary fix so that we could have AC while we waited for the part to come in. I strongly recommend a less shady business (our HVAC was working FINE both times before Barstow came out to give it a once over... smh).
Installation of 3 mini-split modules. The team was fast, friendly, and efficient. They are tidy and respectful of the home. A small leak in one unit led to a follow-up visit the same day as my call, and it was taken care of while I was out of the house. Overall an excellent experience and the mini-splits are working great. Barstow and Sons was the best value by far among many other estimates I obtained for a cooling system.
My mother's a/c unit has been acting strangely and stopped working. After having one HVAC company stop in, pay the diagnostic cost, attempted to troubleshoot the problem, but couldn't get the existing unit to work, they suggested a new a/c unit at considerable cost. Given the magnitude of such an expenditure for someone on a fixed income, as a matter of due diligence, my mother had Barstow try their hand at it and gather their perspective on the inoperable a/c unit. Greg, an experienced technician with Barstow, was able to find a way to get the existing system back in working order with minimal cost. My mother truly valued his professionalism and problem solving skills. What a relief, not only in terms of cooling down in this oppressive heat, but also on the wallet.
They were great. My AC died. Austin came the same day and worked quickly. Very nice young man. It was 91 F and now I have air conditioning again. Will definitely recommend them.
Friendly, professional, great communication, and honest. What more do you need. Did an install on one unit and repair on another in the last year at our newly purchased home. Barstow made it as painless as it could be.
We have an older HVAC system and lost cold air Thursday evening. A tech called me back within minutes of my leaving a message in the after-hours system and had a note placed to have a team member reach out the next day. The tech, Austin, called to see if he could be early which was great. He was professional and knowledgeable. Explained his work and was able to get the AC up and running. Recommend them and will use them again once we have to replace our system.
The email and text communicatio is very good. The tech arrived and was friendly, attentive and knew his job and performed it well. A fine job by all.