Reviews (100)
My service Technician, Colby Creighton was an absolute machine when he came to repair my system! He was very knowledgeable, talked to my wife & I with respect and also made us laugh and feel comfortable around him. There were issues getting the motor we needed for our furnace, so he did everything he could to track down the part and get us back up and running the same day so we could have a cold house to sleep in. I wouldn’t want anyone else touching my system besides him and he’s highly recommended! Thank you, Colby and Southern Air!
Bottom line $240 to change a capacitor on the inside fan. The part is $4 and it is literally popping the wires off 2 terminals (5 seconds at best). Completely took advantage of my wife because she didnt know how exactly a capacitor works. And, it is very apparent that the "technician" didn't either because his explanation after she questioned was moronic. This happens every single time they come do what is in their monthly contract. We are told that our outside unit must have flooded back in 2016 because it is filthy dirty (they come clean it every year mind you). Also our heating system is old and we need to replace it (they will give us a great deal), the unit is a stainless unit 6 yrs old. And even more deceitful is that when she told them the part cost and ease of installation, they told her she was paying mainly for a 2 year warranty for that $4 part. WOW!!!! Reading other reviews here just solidifies they are taking advantage of everyone and just because they are doing it with a smile, somehow that makes it right. I know it doesn't matter to them but I will be changing providers. 1st Cavalier's heating and then bought out by Buddy's and now Southern bought them out. You left true customer service behind!!!!!!!!!
Horrible installation. Even exhaust vent was ran backwards.
Myrio and team were excellent, professional and effective. Job well done.
Great people always helpful. Appointments are quick and their always on time ! Thx.
Jabob and his assistant were very professional and knowledgeable concerning our hvac system installation. We would recommend Jacob and his assistant and Southern Air to anyone. Job well done.Thank You
Technician Greg Altazan was absolutely awesome! Greg arrived on time & made us feel comfortable immediately. He was pleasant, professional, precise & patient. Greg, not only fix the problem, he answered ALL of our many questions & reassured us of our concerns. Thanks so very much!
$89.00 fee to show up to your home, which doesn't include diagnosing any potential problem/issue (was not made aware of this until it was time for the Technician to tell me exactly what the issue is). To diagnose an issue (a leak for instance), that's a separate charge (ranging into the $100s). The $89.00 fee entailed two technicians showing up to my home, looking around, not telling what the issue is/was, but all the while, attempting to sell me expensive maintenance pages
Quick response, next-day installation. Excellent customer service. Very thorough. Highly recommend.
Had a scheduled appointment (May5th) that was canceled the day of after the technician called and said he was on the way. I rearranged my entire schedule to accommodate this time my husband took off work early to accommodate the time. To be told by someone in the office that they are canceling my appointment because someone else had an emergency (I guess they figured someone need to be cool instead of me) and the only time they can come would be 10am the next morning and that is the only time they could offer me this week. My original appt. was an evening time at least ask if mornings work for us.
From the salesman to the installers and every person in between, was extremely courteous, knowledgeable and professional. I highly recommend Buddys!
I had a great experience from the initial inspection/quote visit all the way to the finished project. My technical questions prior to the sale and after installation were answered promptly and completely. All A-1 employees were clean, courteous, knowledgeable, and efficient. The work site was properly cleaned up after the installation and I received a folder will all paperwork pertaining to my systems.
Jared was a great tech. He called me ahead of time, was very respectful! He did a great job. Told me my repair was under warranty, and was very quick! Thank you to Buddy's for getting someone out quick!
Buddy's A-1 Air Conditioning & Heating is the best company in Baton Rouge. If your having any issues with your Air Conditioning & Heating System, please call them. They will come out whether there's rain, sleet, or snow that's how much they care about their customers. Furthermore, their technicians are very knowledgeable, skillful, professional, and compassionate. I would like to say thank you to Technicians Myrio P. and Jake F. you guys are awesome!!!!
I am very satisfied with the work Buddy's A1 company completed at our house. They replaced old ducts, AC and furnace. Techs John and Alan are very friendly and professional. They worked diligently and provided high quality service. They answered all my questions. The product is exceptional. I did not know how nice AC could be until I got this new Carrier 5 ton unit and wonderful new ducts. Now I just feel very comfortable. It is very quiet, controls humidity in the house, and also has a UV light to keep air clean. Love it!
Initially I called because my A/C froze up. I was amazed that they don't charge extra for nighttime callouts. a tech was dispatched out to my house at my convenience. found the problem and then explained the pro's and cons of my next decision. I decided from the information the employee, (Jake) gave me and went with replacing my old unit and it was done, from first contact to completion was only three days. Their installation team led by Ben was outstanding. I highly recommend Buddy's A/C for all of your heating and cooling needs.
I would recommend Buddy's Air Conditioning & Heating all everyone. The team was courteous and knowledgeable, and did not waste time in setting up my new Unit. The installation team was excellent and had time to answer all of my questions and explained everything to me. A+++++
Called Buddy’s and Sam Abrams took care of the rest. Great job !
Great service, had some questions about my air conditioner. Sam who is the manager at Buddy's was able to answer my questions and make sure to have someone come out to my house and fix my air conditioner. It's so great Having a company that you can count on knowledgable staff who can answer you're questions. Especially these days when quality of service is becoming more and more rare.
I called Buddy's two times talked with them and nobody never came out.