Reviews (9)
My experience with Premiere A/C & Heating was great! The Team and its' Leaders are professional, knowledgeable, and great technicians. I deeply appreciate the follow-up detail and post job availability the Company has provided.
Fast and professional service
There fast , it's Great food Beautiful people, Very Nice.ect...
I wrote a top notch review on a Premier AC & heating several years ago. They appeared to be very qualified, very customer oriented, and would do whatever necessary to resolve any problems with our rental duplex AC and heating. Unfortunately, over the past 2 years or so, everything has changed. Gerard would not show up as scheduled, or he would not complete the job, and then he yelled at me and my husband when we complained about his poor service. Because I had trusted his competence, knowledge, and professionalism, I kept trying to use his service but that just kept getting worse. When I would express my frustration with the lack of response to emergency situations, he became verbally abusive and then quit entirely responding to my requests for service. He walked away from a very expensive install of a large unit and left it on emergency setting for 2 years, in spite of multiple requests to correct the issue that prevented it from working on normal setting. The renters believe their energy bills have been significantly higher, as a result of that setting. Numerous times I have asked him to rectify that problem but, in almost 2 years, he has not. I finally had to call another company at significant cost to correct the problem. It saddens me to say that I cannot recommend this company.
Jerard is the man. Dude is always above board with his recommendations. Premiere is the only company that I use in New Orleans.
Everyone I came in contact with, from the lady who answered my call to the techs who did the work, were amazing. Very professional and pleasant. They were able to schedule me during my requested time. Let me know they were on their way and took care of me same day. I highly recommend them!! I will be signing up for their maintenance plan to keep my A/C working to the best of its ability! Thank you guys!!
After my AC went out this week, James came immediately to diagnose the issue. Within a matter of no time, my AC was back up and running. After calling other companies, I was told it would be days before someone could come out. Thank goodness for Premier AC for saving the day! I highly recommend this company, and will refer others to Premier AC. In the future, I will definitely continue to do business with Premier AC. In all, Premier AC is the best hands down based off of their professionalism, high quality of work, knowledge of the staff, and affordability.
This is the second time I've called Premiere AC. Both times I've gotten expert same-day service for extremely reasonable rates. I cannot say enough good things about this company!!! They are professional and kind and quick.
My AC unit broke on Memorial Day weekend, and I called Premiere AC and Heating. A gentleman name Carl came out within a 30 minutes. He was professional, courteous, and knowledgeable. He took the time to explain everything to me. Premiere has excellent service from sales to installation.