Reviews (21)
He is determined and efficient and is adamant about making the customer happy
We have used Cool Master for many years for all our AC and heating issues. All our phone calls are answered the same day and when possible, same day service service. I will always recommend Cool Master for any AC or heating service.
My entire unit had to be replaced. Cool Master did an excellent job in doing so. Very courteous, on time, attention to detail, explained in a way I could understand, and clean up was superb! Highly recommend!
Mr. Russel is a pleasure to deal with. Great service with a personable demeanor. Don't call anyone else. Thanks again.
Very impressed with service. Russell was professional and able to fix my AC problem where another company could not. He did an excellent job on my unit. I am totally satisfied with his services. Thanks for job well done!
Our family has relied on Russ and his dad to give good, honest AC and Heating service for over 40 years. It is a relief to know we can always rely on good advice, prompt and courteous service. Thank you Cool Master!
Russell has been nothing but a top notch professional man. Him and his crew were very good at there work and in a timely manner. I recommend him for his services.
I just became a new customer and have been very pleased with the professional, affordable and knowledgeable service. Highly recommend Russell and this company.
Russel is the best. Great service. I’ve used this company many years and they’ve always been great to me. They’ve installed four AC systems for me and did a great job. Always there in a hurry when you need them.
I am always confident and pleased with the service from Cool Master. The technicians go out of their way to take care of their customers. Thank you, Russell, we can always count on friendly, professional service.
Great service. Friendly and knowledgeable staff. Always goes the extra mile. We recommend them to our friends. Thanks to everyone at Cool Master.
Quick , outstanding service. My family and I have purchased our air conditioning and heating units from Cool Master for the past 30 years. No one else provides service like they do. They are there when you need them. My highest revommendation.
Great company to work with. Very efficient, friendly and customer service oriented. They will work with you to make sure the job is done right the first time. I strongly recommend this company.
Love these guys. No surprises .. A Christian owned company who gets it done!! Wouldn't even consider someone else!!
Cool Master has been providing a/c systems and service to my home for almost 20 years. Always professional, responsive and reasonable. I recommend them to my friends all the time. Thanks, Russell!
Quick, affordable, knowledgeable. Would recommend, Will use again.
For the better part of 25 years, Russell Gagnard and his highly-trained, hard-working, performance-driven team has provided me and our family with all of our heating and air-conditioning needs. To say that they are the consummate professionals would be an understatement - they are reliable and dependable and their response times are second to none! Cool Master, Inc. has been able to accurately diagnose the heating and air-conditioning problems that I have experienced over the years in a timely manner, always finding long-term, low-cost solutions. The problems are few and far between, however, attributable to the yearly maintenance that Cool Master provides my heating and air-conditioning units with, ensuring that small problems don't ever become costly, major ones. Although Cool Master, Inc. used to be one of the best-kept secrets in the Greater New Orleans Metropolitan area, because of their highly proficient service delivered in a friendly, cost-efficient and expeditious manner, I, truly, feel that this once well-kept secret is no longer the case. For all your heating and air-conditioning needs, call Cool Master, Inc. - you'll be glad you did!
When our A/C unit died we decided to get a whole new system. We called COOLMASTER as usual. We were so satisfied with the whole process, including all the people involved. They were all so knowledgeable, courteous, and efficient. Russell went beyond to get the job done efficiently. They did a great job. We were very happy with their work.
First class and very professional and promp. the owner gave me a quote for the repair. no other ac company could match..I would highly recommend cool masters,for your ac and heating needs..
We appreciate the prompt service and helping us get to the bottom of our air conditioning problems. Can't beat cool master service!