Reviews (95)
The technician was awesome
First time I have use this company, but will definitely use them again in the future! My air conditioner stopped working in the middle of July and they were able to come out the very next day. The technician was right on time and provided outstanding customer service.
Joe is awesome.
Great experience with J.D. Was early, professional, explained what he planned to do and delivered. Would recommend.
Justin did a great job!! Very knowledgeable and professional.
Tyler did an outstanding job diagnosing & helping me fix the issues I was having with my AC unit. Lancaster has always gone above my expectations for service professionals.
Ben was informative & did a good job.
Justin was great to work with. On time and resolved issue quickly.
The job was done professionally and on time. The technician was neat and courteous.
AC stopped working, they were out next day, compressor went bad so we decided to replace unit, ordered that day, a Friday, had in and installed on Tuesday next week! Great service, great people, and our go to company!
They got my AC working with parts and all in same day. Tina was a big help getting us up and running.
Ben called me a couple of hours before the scheduled maintenance check on our A/C unit to see if he could start the work early. We confirmed the new time and he arrived as planned. Did a thorough check of indoor and outdoor unit. Gave me specific results of testing. Great customer interaction skills.
Anthony came out and checked out our A/C unit to make sure it was working fine. Anthony took the time to explain everything he was checking and why. That important to me. Plus the coils where very dirty and he cleaned very well and explained why you need to keep them clean. I would recommend Lancasters to anyone.
Excellent, prompt and very professional service. The technician was on time and quick to diagnose and repair the issue at a very fair price.
This is a fantastic company top to bottom. Trustworthy, reliable, fair. Highly recommend.
Prompt professional service. Tyler was very knowledgeable and helpful. Definitely would recommend!
Always excellent service by Joe. Confident in the quality of his work.
I have used Lancaster Brothers for my heating and air maintenance since I moved to KC 18 months ago. They are prompt, courteous and clean. This year when I turned on my a/c- it barely had “cool” air blowing. I called and the got me in right away since this was more than just “maintenance”. Justin came out and assessed the issue and even called the manufacturer for me to check on the part being under warranty (it was!). They ordered the part and got me on the schedule ASAP. There was an issue with the part, but Justin made a Home Depot run and made it work so I wouldn’t be without cold air another night. He was very friendly, good with my pets, and cleaned up when he was done. I’m super happy with Lancaster Brothers service and the quality of work.
BEN WAS THOROUGH IN HIS WORK AND EXPLAINED ALL OF THE WORK WAS DOING AND THE REASON. I WAS SO IMPRESSED WITH HIM AND A GREAT PERSONALITY BESIDE. LT.COL (RET) USAF JACK H. ADAMS
Anthony was the technician that came out and checked my parents air conditioning unit. We could not get it to blow cold air but he gave it a thorough going over and found that it was working just fine and that everything is OK with their unit. He didn’t rush through it. He spent lots of time, making sure that he didn’t miss some thing. Such a nice young man and I would recommend mend him and Lancaster Brothers to anyone.