Reviews (60)
Our AC went out around 8:30pm at night so we called Family Heating and Cooling. The lady who answered was very professional, pleasant, and understanding. After she took our information down we got a call from Garth a few minutes later saying he could be there in a little bit. Garth was very nice, knowledgeable, and awesome to work with. From the first phone call to when he arrived was probably 35min. Very fast! Also, he answered all of our questions and any other ones we had he was always quick to respond. Thanks guys!
Hands down top notch service!
Good company
The tech that came to my house was vey knowledgeable and worked quickly to resolve my issue with my furnace and showed me what he did and what was wrong. Not badly priced. Thank you
Our furnace went out on the coldest day of the winter. They responded so quickly and had our unit up and running in no time. It was great!
Couldn't help me but responded quickly.
Have signed up for yearly service for both heating and ac. Good value for fee
Mike called me within 5 min of me calling to request an appt and was already close to my house so was literally there within 10 min of my initial call to the office. He was super nice and explained stuff as he went. Replaced a wire and got my A/C working again before a 94 degree day tomorrow! He also let us know about their maintenance program which is an amazing deal so we signed up! VERY reasonable prices...and he also made sure we knew they don't charge extra for after hours or weekend calls! So pleased with this company! Thank you so much!
Always prompt and courteous.
Garth showed up a couple hours after I called the office and quickly repaired my a/c unit and gave me a few tips to lengthen the life of it until I'm ready to replace it. Chad followed up to make sure everything was still working after Garth left (I called back because for some reason the thermostat shut off) and Chad offered to check it out again. A/C unit is working fine and my house is cool again! Thank you Family Heating and Cooling! I'll be using you again when I'm ready to replace my A/C unit! Thanks again!
Answered my call at 6:30am. Promised someone would be out the same day. Repairman called at 9am. Repair was complete by 9:45. Prices were reasonable. Would highly recommend!
Responds quickly. Service people know their stuff. They own their work.
May 15, 2022 Our AC stopped working, so we called on Sunday morning and within 30 minutes, Garth was here. He quickly found a faulty capacitor on our furnace and had the system up and running in about 30 minutes. The charge included the $69 service call, a $7 govt. fee and the part charge. We are very grateful and would highly recommend Family Heating & Cooling.
Fast response on weekend when others couldn’t get here for several days. No after hours fees. Mike was informative and efficient at fixing it. The repair was relatively affordable - the top off of Freon, on the other hand… pretty pricey but that isn’t their fault. They earned a new customer!
Very responsive, professional and helpful.
Very friendly, fast, and professional. Last year during the cold snap at the beginning of the year my heater broke. I called and they came to see if they could repair it. They tried but my heater was too far gone. They were able to get me a heater within the same week and it was installed quickly and efficiently. It came with a 10 year warranty, and they provided the paperwork needed for me to get a rebate from midamerican since my heater qualified for one. They were so helpful and so fast when I needed them most. Would 100% recommend.
I had Mike come out on a thanksgiving at 11:00 pm when our furnace stopped working. He walked me through the possible issues, and it turned out to be a simple fix. He was friendly, professional, knowledgeable, and a great representative of the company. I will only use Family Heating and Cooling from now on, Mike earned a customer for life.
Exceptional service. Chad arrived on-time and had the work done when promised. He explained why we needed to replace our 53 year old equipment and everything about the operation and maintenance of our new furnace and AC. Their prices were very good compared to other companies we consulted. We will definitely recommend Family Heating & Cooling to anyone looking for service or replacement of their equipment. Thank you again for your excellent service.
Courteous, professional and thorough even in 95+ degree heat. Explained everything he was doing and what was/wasn’t wrong with our unit. Highly recommend.
We were supposed to have a competitor come out and install a new AC unit as they said it was not fixable. They called 1 hour before they were scheduled to be here and canceled due to sprinkles (rain) and said it would contaminate the unit. I called Family Heating and air and the owner was here within an hour to install a new unit and he said the old one could have been fixed, but we chose to go with replacement because other unit was older and we just replaced the furnace in February ( by competitors). Bonus was Family heating and air wouldn’t install something we didn’t need (larger unit) for the size house we have like we were told by said competition that we had to have. It saved us time and money and they are very friendly and knowledgeable about what they are doing. WE HIGHLY RECOMMEND THEM TO ANYONE!!