Reviews (100)
Key word is "professional". Matt, the tech, was outstanding in all respects.
They have ALWAYS been very professional and have done a great job with my A/C and furnace.
Our ac stopped blowing cold air. I called Great Lakes. We had Matt Smith, he was very professional, informative, and upfront and honest. And on time. We greatly appreciate the high quality of customer service that Matt showed us. Matt got our ac up and running in no time. Thank you Great Lakes and Matt we can't thank you enough.
Grayson was very kind and professional during my annual visit today! I appreciate Great Lakes, their staff, and their quality work!
1. Service was prompt (within 2 hours). 2. Service technician was helpful and knowledgeable. 3. Price was very high. I understand that businesses have to make money but they charged me $433 for the part they replaced which Amazon sells for $16.
Matt was great, very thorough & professional. Highly recommend.!
Always a pleasure dealing with this co. No problems at all. They know their stuff.
Be warned! If you go on their website, picture included, it says free estimates. Don’t be fooled. A service man came to look at a job and told us, while the estimate is free, they charge $98 for a service call. He even called back to the office after we told him we didn’t think that was right and he left. Not sure how they expect to get business or make money. For trying to gain $98, they lost out of probably $4,000-5,000’s worth of business. ***In response to the owner, we weren't having an electrical issue, we called about upgrading our service panel...this is what we said when we called. It wasn't a "service call". We have since awarded the work to a local electrical contractor for over $4000 worth of business.
Had the summer maintenance completed on 6-6-23. Technician talked us into a hard start kit for $253. Now the air conditioner will not cool the house or shut off. It’s been running non stop since the tech finished and will not cool the house. I have the system turned off and waiting for a call back from Great Lakes Heating and Air Conditioning.
Matt does a great job maintaining our Air conditioner and furnace. We do not worry about our systems knowing they are in good hands. Thank you for being a five star company with great employees.
The technician showed up on time and immediately started on his routine to service my A/C unit. He even wore booties so as not to drag in any dirt from outside. He was thorough and efficient.
Matt came to our home, was very professional, and efficient. He had our A/C unit up and running very quickly. Very knowledgeable, will definitely use them again
Ethan, our technician, did an efficient job of checking our A/C system both indoors and outdoors.
Always good service with professional technicians. Have always been satisfied with Great Lakes service.
Tim was professional and did a thorough review of both our HVAC systems. He briefed us on recommended maintenance and completed the work without issue. Great company and great technician
Allways great service. Best HVAC company in Indiana. No need to look elsewhere. Recently I required duct replacement at my son's home. From estimating to the repair Great Lakes exceeded my expectations. John met with me and provided the est. He is always pleasant. Stan and his associate tech did the work and the quality and attention to detail is second to none. Will be returning for future business. Thank you, Erich
Very professional service technician. He explained the details and discussed options. He has been here before and I trust his work.
Very great and super knowledgeable. Gave great recommendations and the coupon match!
Jeramie Stacy was my tech and he did a phenomenal job. He was timely, efficient and respectful of our home and property. I will definitely be using Great Lakes again!
Zack was great Arrived on time - Explained some things that needed attention and wasn’t pushy on anything I would recommend Great Lakes Heating and Air service based on my experience today