Reviews (100)
Tanner was professional and did a thorough job doing my scheduled maintenance. Explained everything they were doing and letting me know all about my system. Great job!
Extremely disappointing experience! Highly recommend Bassett Services or Howald Heating and Cooling over Williams. Estimates are significantly higher than other shops around town, and if they mess up on an estimate, you will pay the price - regardless of the reassurance of a "flat rate" cost for repair. We were verbally quoted one price during the initial inspection, and then quoted another when we received our official estimate. After looking at the estimate further, we noticed a duplicate line item for $335. When we asked about this item, they admitted it was a mistake and it shouldn't be apart of the quote, but then also mentioned they made another mistake by leaving out an item with a cost of $595. An item that the technician reassured us multiple times was included in the repair services we had already been quoted for. After several back and forth conversations, we were assured that they would remove the $325 duplicate item and we would not be charged the additional $595. The day of our service/repair, the technician shows up and completely changes course saying that we will in fact be charged the additional item. Knowing that it was 90 degrees out and we had been without AC for a week. Long story short, their estimating and quoting process is not only significantly higher than other places around town, it's also a complete mess and nobody seems to know what is going on with the estimating. The only pro to using them was they were able to get out sooner than other companies, which I'm sure is why they know they can drive up their pricing during the dead of summer. We will not be using them again and good luck to those that do, especially when they know people are desperate to get their AC or Heater up and running.
This company was fast and fair and honest and they cleaned up after themselves so there was no mess and the tech was really nice.
Jonathan did a great job. Also so did Warren
Technician showed up on time took care of the issue. Gave helpful advice and was professiona.
Greg was able to diagnose the problem with my Air Conditioner quickly and was very open to answering my questions. I would highly recommend him and his company to my friends.
Be aware!! Do not pay for the work if there’s any damage to your house as they will not return your call. Installation of water heater was perfectly fine except the installer scratched all of my stairs ways(11 steps damaged) when taking out the old water heater. I felt for the guy as it was heavy and he said his manager would call me to get it fixed. So I paid for the work in full as I trusted him and now I’m paying the price. It’s been over two weeks since the work and I had left two messages at the company and still no response. This is what I get for trusting the company. Please be better.
Jonathan is the consummate professional. Courteous, respectful, sharp. Explained everything from start to finish. Hard qualities to find in someone so young any more, so hats off to him!! I did forget to ask if you offered a military discount though ~ my bad.
John Roberts was very professional, knowledgeable, and thorough. He helped me to understand the my problem and my options.
Wow, I love these guys. Super attentive, professional, and good quality products (hvac). They installed a new hvac and are coming back to do duct cleaning which was included in the price. They answered all of my questions about it, (and I had a million). They stand by their work and I would definitely recommend them!
Mike was great! Very professional, explained everything, answered all our questions and was not pushy at all. He was very thorough on the repairs.
Max was very professional and knowledgeable. I would recommend him.
Cory was very helpful in explaining in detail a part that is needed. He explained the contract and agreed to replace the part a little later due to expense. WCA has always been reliable and professional.
They have treated us great over the past 14 years
Richard Pearson he did a good job on cleaning my a/c services today he is a nice young man very respectful and curious with older people in the future can you send him to do my maintenance service mrs bernice harris
Everything went perfectly, and I couldn't ask for anything more. Good job!
The team was very courteous and friendly and cleaned up after themselves. I would definitely recommend them.
My plumbing apprentice Jonathan Roberts was very quality. Recommend.
Joe was great. Very helpful! Rob who worked on my thermostat stayed 2 hours till the problem was fixed. Matt cleaned our unit and was very professional.
Exceptional service as always my service technician Doug Cosart arrived on time. Cleaned and serviced my AC unit. Very professional and done an awesome job. Thank you for hiring the BEST!