Reviews (7)
I will never in my life purchase a rheem product again, and if you are reading these reviews to get an idea of a product to buy, stay away from rheem. Not only will you get a poorly made product, you will also have a hard time getting your parts even if it’s under warranty. I purchased a 40 gallon water heater, and just after the one year mark, the gas valve went bad. It took a week to receive the part. A water heater should last at least 15 years if properly installed and taken care of. Very disappointed, I should have been given a new water heater. So next time I will either go with Bradford and white, or maybe lochnivar if I want to spend a little more. I guess spending more for a better product and better service is well worth it.
2 month old defective water heater. Filed the issue on 12/8 still not resolved. Poor customer service. The representatives do not know how to perform their job. Rheem is not fulfilling their part of their issue
Bueno
Kooo
Rheem builds some the best HVAC equipment in the world, as a owner and installer of Rheem equipment I highly recommend Rheem
TERRIBLE company. I ordered a part for it to be shipped overnight (paid the extra $ for it)-and it was not. Worse, the customer service and "help desk" were of NO help at all & could not help me. They were glad to accept my $ though. DO NOT USE.
I can't say anything good or bad about their technical skills, but when I called the office this morning asking for them to have someone move a red pickup truck on a 1way road to the parking lot 100ft away, NOTHING happened. 30 minutes later the trash truck did a yard job to get around them. Attention to details is what makes customers truly happy!