Reviews (100)
Alex was very detailed in explaining the process and showed me our equipment and what was wrong. He was very kind and made the visit enjoyable despite the circumstances.
They came out to give an estimate for a new water heater. The tech was professional but the quote was more than DOUBLE what every other place had quoted us. Absolutely ridiculous prices. Who in their right mind would pay almost $5000 for a 40-50 gallon water heater?!
I had to replace my a/c a few years ago on a 100+ day. I paid for the speedy response, but they were able to get a unit in on vary short notice so I consider it worth it. Some of the techs are of questionable experience, but if you get a choice then Cameron is awesome.
Drake Grimm came to provide maintenance services and was meticulous. We had some questions and he fully answered them. Drake was knowledgeable, professional and patient. We truly appreciate the service he provided.
Robert made great suggestions on duct cleaning for the house. He also showed me his video of my outdoor AC unit. If all your technicians were as nice as he was I might consider staying with Mr quick as a shape customer.
Cleared our sewer clog and we have used this service several times over the years. Mr. Quick is always responsive to our needs and consistently prompt and professional with service. Highly recommended, thank you again for your rapid response!
SHORT STORY: DISHONEST, UNETHICAL, NEGLECTFUL LONG STORY: Plumber Bobby Phillips from Mr. Quik came to fix my leak spreading on the floor. This was the last appointment of their day. THERE WERE NO OTHER LEAKS ON ARRIVAL. By the time Mr. Quik left, there were 2 additional leaks! One which created a plumbing emergency. Following creating more damage, Bobby Phillips from Mr. Quik told me he would not turn my water off and then left. They created additional false leaks which many plumber later was purposely created. The cartridge on the shower knob had been taken out and not correctly replaced. Thankfully for SERIOUSLY 24/7 plumbing who practiced honestly, efficiently, and was detail/oriented my house was not flooded by damage Mr. Quik caused. Stay away!!!
Richard was on time and very professional in dress and manner. Friendly too! Very impressed with Mr. Quik! Also had AC repaired recently. Being able to track where service man is and when they'll arrive is wonderful!
Good experience! I called, they came within a few hrs & even had an additional person come to assist with the problem to get my drain working and there’s a year warranty!
Great customer service! Ben was very timely, explained services well, and offered the yearly plan to save me money on any additional needs. Thank you!
Richard L. was very professional, did a great job with my AC check up. He was very thorough and explained everything he did. I've had some bad experiences with other business in the same field but Mr. Quick has been great.
Paul and his assistant did a great job unclogging the kitchen sink and cleaning up when they were done. We called to make an appointment Thursday at 7:45 pm and they were available the following morning at 9am. I would use this company again in a heart beat!
The technician (J.R. Smith) that came to our house was very professional. J.R. was truly honest and very detailed with all of his answers to our many questions. My wife and I were extremely pleased and very happy with the service performed by J.R. We would recommend him to anyone.
If I could give -5 stars I would. Why? Recently my parents were due for annual maintenance of their air conditioning system for which they had a contract with Mr. Quik. Their tech, Teaki Whitlow, came out to provide the service. After his "evaluation" we were shown a picture on his phone of a a/c coil completely covered in ice. Why would he show a picture rather than the actual coil? He claimed it was theirs and the entire system needed replaced. He said he would research what would work for them and provide an estimate which he did do the next day. He found three different systems ranging from $10,000 - $12,000. Since their a/c seemed to be working just fine and was keeping their condo as comfortable as ever, my dad, even at 86 years old and in failing health, had sense enough to want a second opinion. We contacted Kirby Heating and Air Conditioning, Inc in Pittsboro. They sent a tech that very day. He found nothing wrong with my parents' a/c. He stated that if the coil was indeed covered in ice an a/c system, while it would still work, would not be capable of producing enough cold air to cool off even just one tiny room. He did not even charge them for coming out. It should also be noted that over these couple days, Mr. Whitlow was pressuring us via email and text saying we had better act very soon as pricing was sure to go up if we delayed too long. A few days later I went to the Mr. Quik facility to lodge a formal complaint. I spoke with, Jordan, who assured me Mr. Whitlow's actions were not common practice within Mr. Quik. . She also stated Mr. Quik takes such accusations seriously and the matter would be thoroughly investigated and we would be told of the results. It has been over two weeks. Not a word back from them. Since Mr. Quik has had no response to one of their employees trying fleece an elderly customer on a fixed income of at least $10,000 for work that was not needed what are we to think? Maybe it's not "common practice." Even if not, their lack of
We had Richard out to access our AC today. He diagnosed the problem quickly and had it fixed within 40 minutes of arriving. He was professional and personable. Offered other services as well and we won't hesitate to call him and or Mr. Quik!
Our experience today with Zach was great! He was very knowledgeable and patient with our questions. He took the time to explain things as well as point out issues that needed attention.
We had a great experience with Mr. Quik. Our appointment was originally scheduled for Monday (first available) but they had a cancellation and squeezed us in early! Our technician, Zach, took the time to educate us on what was going on with our circuit breaker and he explained our different options. He was kind, informative and we would definitely call him again with any issues we have. From start to finish it was a great experience and their communication is above and beyond what you’d expect.
Mr Quik is always quick and they provide quality solutions. I have had the pleasure of working with Drake during my last 2 tune-ups and have been impressed by his friendly & professional manner.
*UPDATE* Chris and Tom were excellent as well! Our old home kept throwing us curve balls this week and Mr. Quik was up for the challenge. Fingers crossed we are completely leak-free now! We love ya, but hope it's a while before we need you again. :) -- Josiah has been to our home twice this week - kitchen sink leak and water heater issue. Each time he has provided solutions, pricing, and quick scheduling. We appreciate his helpfulness and the peace of mind he offered in a stressful time. We never second guess a call to Mr. Quik! Thank you again, Josiah!!
I'm giving a 1 because zero is not an option. We had them out multiple times to address a sewage smell in our house. The first time they said it was our AC unit that was causing the smell. The second time they told us we probably had mold in our ventilation system and sold us a Rheem halo. None of this solved the problem because it was our plumbing. Everytime they came out it was something different and they would just jump to conclusions instead od actually identifying the problem. The last time they came out was a few days ago and we basically had to point the problem out to the plumber which then quoted us 11,000 to fix the issue. We declined this because we have already let them swindle us out of 13,000. They are crooks, they charge a ridiculous amount of money for there services and can't seem to fix the problem. We had another company come out and give us a quote in which they pointed out many more problems that the plumber from Mr quick didn't even address and still gave us a way lower price. I wouldn't recommend Mr quick to my worst enemy. 0/10 do not let them rob you as well.