Reviews (37)
Always great and thorough with their work, would definitely recommend
I'm giving this company 3 stars because they failed to do the job I asked them to do but I previously did have a good experience with them. However, when they came out the second time for a different issue.... I never got a call to let me know they were on their way, never got a call to let me know what was going on, never got a call that they were done, and never got a bill. I called to set up the service and then heard absolutely nothing after that. I assumed they had dropped the ball and never came out... until they sent me a past due bill months later. When I spoke to a woman in the service department, she said that because the notes say that my thermostat MAY be malfunctioning and MIGHT need replaced, they didn't have to replace the part. Apparently the tech noted that the button wasn't sticking anymore (I tried it the very next day and it was still sticking). But because their notes use the word "may" be malfunctioning.... they didn't feel obligated to replace the thermostat or apparently even let me know what was going on. Had the tech called me to tell me that he didn't think it was sticking, I would have told him to still replace it because I don't want any issues down the road and my old thermostat has already malfunctioned once. But I wasn't given that option because the tech never called. I even had the new thermostat purchased and sitting on the floor beneath the old thermostat. So to the tune of $125, their tech came out, wiggled the buttons to get the furnace to come on and then called it a day without ever saying a word to me. LOVE.... why didn't your tech just call me at the time of service??? Isn't that standard, to let the customer know what's going on? It would have saved us both a headache.
I called Love HVAC because I needed routine maintenance/cleaning done, and I had a great experience! Kim was so knowledgeable and helpful on the phone, and Eric, the service tech, was really kind and helpful. They are super professional and I would absolutely work with them again in the future. Highly recommend!
Good service
Great service and prices
They've been our heating and air company, for a few years now. They're almost always able to get out to us the same day or within a couple days of calling. Our most recent technician, Kurt, was excellent and extremely knowledgeable!
Live Always takes care of us, and I never feel like I am being sold on services or products I don’t need. Dave, our service tech, is friendly and knows everything! Kim in the office is awesome too. She calls to remind us to use our service contract, which I would otherwise forget. Highly recommend.
System tune up each year. Last yr service guy shows me AC full of freon. Next night no AC. Called & they said refrigerant was gone. Tried to charge me $60/lb puron. This year I got my own puron for $24/lb while they charge over $60/lb 300% mark up. Told them I had my own puron and they said they wouldn't put it in even tho it's federal certified, sealed, and same as theirs. They make all their money price gouging parts. Previous computer part they charged. $220 which I could've bought online for $25. Called other HVAC & over half less for tune-up and will use my puron if needed.
Excellent and professional, they come masked. It's a no nonsense business and I have been using them for the past 12 years.
Like to work there
Experts at reasonable price
Called Love after Dynasty ghosted us hard. Love made us a same day appointment & showed up within a few hours. James was professional and repaired our unit within an hour. He thoroughly explained the problem & the fix. The cost was quite reasonable.
I had such an incredible experience. The technician who assisted me, Jeff, was absolutely wonderful. He was incredibly professional and explained all of the things he was doing each step of the way. He broke down the cost for each procedure and explained how each would help us in the long run. We had another company come out initially who was charging us an astronomical amount of money to refill our Freon and check for leaks. Loves came out and did the exact same service for $130 less. I would highly recommend Love's and Jeff to everyone.
Wouldn't ever go to work for a company so unorganized. And been around 1920 and still can't get their payroll right. For a month either didn't get the right amount of hours that I worked or they double charged me on child support. After giving me the rest of my money. Chasing my money isn't something I like to do....
I have used Love Heating & Air to check-out, clean and help maintain my HVAC system ever since I moved to a new home. I can't say enough about their professionalism, thoroughness and competency! Time and time again they help bring me up to speed on my system, if I have questions-- they have the answers! I can tell from the courtesy of their technicians that this is a well-managed business that puts people first. They are the best!
Good work. Reasonable.
Inspection of AC unit. From work order - "Upon arrival found AC unit was flat on charge, (no refrigerant in the unit) It is approx 15 years old uses R-22 Refrigerant. Pressure tested circuit with approx 300psi of nitrogen approx losing 2 psi per 10 minutes. Informed customer about R-22 being phased out and we wouldn't be reparing AC unit and a new AC is recommend (system still charged with nitrogen) I called another company and they fixed the unit and it runs perfectly. Upon arrival the Love Heating and cooling tech, who didn't call before showing up as I was told he would and came at the end of the day on a Friday seemed as though he really didn't want to help. End of the day service call, on a Friday, he didn't want to bother with the repair. I understand the issue with the R22 refrigerant, however, the company that fixed the unit came out on a Saturday and fixed it or re-charged the unit. Lazy and or lying tech only looking to sell a new unit. Stay away from Love Heating and Air Conditioning.
Joe was thorough, and very professional. Thanks
Said our unit couldn't be fixed and requested a new purchase. Within 24 hours, a different company came out and fixed it and it's working perfectly. The service fee of $100 & your time down the drain. You be the judge. We tried to make this right with them, they completely lied and said they would refund the service fee. Never received it even after a friendly reminder follow up call. Nice!
Professional service and very clean quality work.