Reviews (46)
Absolutely terrible company. Don't bother wasting your time. They won't give you a proposal or even tell you what they plan to work on they just tell you you owe them money for fixing it and refuse to tell you why. Update: It's the fact that you refuse to let me talk to the owner even though the previous company told me to specifically talk to the owner but you refused. On top of that my warranty company sent out a third party in low and behold they were able to replace the unit without any extra cost. So it was literally just you trying to scalp me out of money without cause or reasoning. You refuse to give me any sort of estimate or reasoning for the costs in any way You just kept telling me that it was the warranty except the warranty company stated that you guys were demanding some sort of alteration that somehow didn't exist. The issue was a wear and tear issue and you guys refused to do it unless I paid over $500.
Please READ!! We Recently had a Remarkable diagnostic job and a fix in the same Day! ***Something PERFECTion Heating and Air DID NOT find in May / UNDER WArranty...having them come again in July for same problem!!*****They were going to OVERCHARGE for a part that was NOT the Problem!!! It ended up being a bad Coil and Perfection was going to replace just the valve "Shout out" to BRIAN EATON ..with K & W Heating & Air!! He (Diagnosed...got the part.. fixed it same-day AND it was Covered under Warranty)..Thank you B. Eaton and Thank you J. Gansman!!!! We are now K & W Customers!! Brian took care of us as Customers!! Air is not ONLY Cooling but it is NOW shutting off instead of running all day! They have SAVED us ALOT of $$!! With Centerpoint too!! We are SO THANKFUL!!!!! Thank u so much!! Now with K & W and Brian taking great care of us we feel like this will be a Great Investment!!!
The company truly cares about their customers. We had issues with our A/C due to a storm and Wayne and Gunner worked late into the evening to get us back up and running. Highly recommend!
Timely, friendly professional
Excellent service, clear communications and trustworthy guidance. We will definitely contact K&W Premier for any heating & AC needs in the future!
A/C went out during the hottest May/June ever. They worked around my work schedule to come over and get it fixed. It took no time at all for them to diagnose the problem and fix it. My house was cool by bedtime, so I got that going for me which was nice!
Technician was on time, explained what needs to be done and completed the job very efficiently and on time. Highly recommended.
My whole unit has been nothing but a mess. The first time we used them the job was sent to this company through my home warranty. While I was frustrated having to wait on parts and to get it fixed Wayne did a great job. A month later we had a different issue. Our fan blade and motor needed replaced. Wayne called me at 8pm to let me know he was headed my way to install the parts as they had come in. I can not tell you how grateful we are for this company and their excellent service. After a few miserable days with no AC we are now resting easy. He didn't even seem bothered by my kids wanting to watch and see what was going on and ask questions. 100% would recommend to anyone. Thank you K&W Premier Heating and Air.
K&W Premier Heating and Air was quick and had great customer service. Very knowledgeable technicians who care about their work.
Brian with K&W Premier Heating and Air is Great to work with. Kyle, the service tech arrived early and went right to work diagnosing my issue. Knowledgeable, punctual and friendly service. Thank You K&W.
Excellent service. Speedy response time, very informative. Not only fixed the issue but gave helpful future guidance and options. Highly recommend!
We received awesome service from K&W! My son just got home from the hospital on a weekend and the AC was out. I was referred by a friend to Wayne and Kari! They responded within minutes and had someone there within an hour! Adam figured out the problem quickly and the AC was working again! We will definitely be calling them again if we need anything!
K&W was amazing! Friendly, professional, and timely technicians. Immediately knew the solution to repair my AC. Highly recommend giving them a call!
K & W replaced one of our units. They did a wonderful job. Everyone that I talked to at the company was very professional and friendly. They did the job in a very timely matter. I would definetly recommend them to all of my family and friends.
Solid professional service throughout process!
These guys are great they took whatever they needed to do to make my air conditioning work even brought in a portable air conditioning unit for me till they got mine fixed the owner Wayne is a great guy and will help you in any way he can would definitely recommend these guys to anyone
K&W replaced two units in our house and we were exceptionally pleased with the service. Pricing was transparent and the service techs were prompt and professional. We selected K&W after receiving six quotes, and have no regrets.
Replaced a furnace and reconstructed a nightmare flue vent from a DIY'er prior owner. Went above and beyond to ensure everything was taken care of. Fair price, excellent communication, and great work.
KW Heating and Air was wonderful to work with. Their coordinator was pleasant to talk to on the phone and made me feel attended to. The technician that fixed my furnace worked quickly and professionally. I’ve never had a more positive experience with maintenance work in my home! I highly recommend this company.
K&W did an exceptional job at our new business! From start to finish the crew was very responsive, efficient, and the workmanship was top notch!! Will hire them again for future projects - highly recommend!