Reviews (46)
My tech was very professional and knowledgeable. However, he did not provide me with a receipt! 🤔
Caleb was great
Our AC unit needed worked on, Masters was able to come out quickly to fix the issue, and did a great job.
we have used masters since 2000/21. Brought 2 furnace and gone through 2 heat heat pumps/ air conditioner. their service has been so bad the last 2 years that I will not use them again. they were not able to do regluar maintenance on our heat pump this year because of scheduling issues and it was too cold to do the checks. I would make appointments months ahead because i knew i had to take a vacation day now to try to be here when they changed the appointment time. still if i didn't answer the phone immediate they would move on to the next job and my appointment would be moved very late or moved to another day. i always prepaid for these services. the techician who did our furance accidently unhooked our condenation pipe. had water dripping on the floor. turns out the wrong fitting was installed on this when they replaced our furance in 2021. I'm done with bad service and appointments not kept. Mary Goldwood
Hard to rate them when they said they'd call back but never did. Liked them in the past. Thankful was able to fix this issue myself and get the heat going again.
I can not recommend Masters Heating and Air enough. We have had a better experience with them than we have had any company in the longest time and it has been such a relief to have such amazing people to help us. Extremely knowledgeable, friendly and they really know how to explain everything to you. It's very rare these days to find a great company and quality/experienced employees behind them. I am thankful to God I called them earlier this week....our lives could have been forever different had I not. A terrible situation was made brighter by this company. Amazing repair service, amazing sales team and amazing install team....all around top of the line business!
Great service from Decatur branch!! Technician Matt is the best!!! Keep up the great work
Good customer service
AWESOME SERVICE WOULD RECOMMEND TO EVERYONE
Always courteous and on time. I've got a scary basement and an old boiler and Terry is always able to fix my problems! Bravo! He's the BEST
Terry is very professional and very pleasant. I'm always pleased when I know he is the technician providing my yearly service!
The tech was knowledgable and professional. He found the problem and fixed it with same day service.
Tech was friendly, on time and cleaned up after annual check was completed.
Masters Heating and Cooling has been servicing the equipment in my home for over 20 years. I have always received excellent and timely service from this company. I trust the work that is done and the advice of technician Terry T.
I can ALWAYS count on Terry T to be on time, super courteous, and quickly diagnose and fix my problem. He is the BEST by far, especially when it comes to boilers. I ALWAYS request him for my service issues.
Terry was very friendly and knowledgeable. Excellent job. yes He has always taken good care of us.
I was pleased he was early and everything went better than expected
Good job fixing my central air on the 4th of July.Did not know if I could get anyone on a holiday but called and they sent someone out.
We were happy with the quick service that we got, because it's going to get hot this week. Terry was pleasant and explained everything to Roger, hopefully we'll be good to go the rest of the summer. Thanks!!!
Of course it’s a Holiday Weekend and hot outside. You turn the air on and of course the air doesn’t work. So frustrating!! Not sure who to call so we picked Masters. Best decision we could have made. They squeezed us in and fixed the problem !! Best part was they had what we needed on the truck. Air was fixed that day. Thank you Masters, you will get our business again. Terry was kind and friendly. Terry definitely knew what he was doing. Terry will be the one I request next time!! If you need HVAC service call Masters you won’t regret it!!