Reviews (24)
It's just the store I was looking for. Got what I needed when HVAC companies told me parts were unavailable
Your people represent themselves and your company in the worst possible way. So rude!
Great prices
Guy on the phone was rude, didn’t have the time of day to help a customer
Order your parts online from a different supplier
Had the part for my furnace, nice people
Johnstone ALWAYS have the parts I need....hvac....many other as well...Sells to the public as well.....GREAT guys....
Great place great prices and fantastic service
I had a bad hot surface igniter. Took the old part in to the store I was greeted helped and sent home with a exact match to my furnace in under 5 minutes. The part cost just under 60 dollars and worked perfectly.
They are very Professional very fast and kind service. The place is clean. I recommend them for any part you need I'm going back for any parts but I need!
The guys were very helpful and I was able to get the exact part. I plan on going back when ever I need additional parts.
I had an employee just hang up on me out of frustration instead of working with me...unprofessional and rude
My first time there was great. Scott helped me with my request. answered my questions with out any problems
Never work here the employee discriminating and then they fire the person being discriminated instead of the person doing the discrimination I would never work here if I were you
Please give the next guest better customer service. I wasnt given any.
So I called in, complete with part numbers for the items I needed, a couple of Ruud pressure switches. Common items. About a 5 min wait for a sales person. Asked for my company, then my zip code. Said I wasn't in their system. I told him we have bought parts from them for years, which we have. He then told me they would have to order those part numbers and asked if I could wait for delivery. I have seen a lot of bad reviews for Johnstone lately and have spent some lengthy times at the counter, but they are RIGHT in the same industrial park I have drivers going to today. Thought I would still give the brick and mortar business, the business. To cut to the chase, 5 minutes on the NorthAmericanHVAC web and they will be here tomorrow. Like the NFL, they had better figure out what people want and how to treat them.
Needed an ignitor for my furnace so i called first, they told me to bring in the old one so they could match it up with the new one. I did that and got what I needed promptly, no hassle, no rudeness.
Talked to a guy who called himself Kelly. Terrible customer service and a real jerk. Guessing he must be related to the owner because a normal employee of any company would not get away with treating customers this way. Bypass this place. There many other suppliers you could choose in the Rockford area.
Good service every time the guys are always on the job
I'm very disappointed of how I was treated by this employee I don't know his name but it was obvious that he only wanted to served white people , I was there before in line waiting to be ask,instead he asked someone. That looks like him. I've been buying parts in this location for the last 11 years and never had any problems. the good thing is that I can buy almost all the furnaces and air condition parts online. Also I would like to mention that I was ask later by this guy I've believe he is bilingual very professional . I would like to expressed my honest opinion to any business not only to Johnstone supply the moment you start discriminating, costumers will be giving their business to competitors or like me buying online .