Axberg

Came over and switch input on boiler left still leaking just wrapped with cloth . Than never setup psi on equipment terrible job.

Axberg ( Black Diamond ) was called in to replace my hot water heater. Eric was my plumbing tech that went the extra mile for me. Handicap and unable to go downstairs to my basement Eric took step by step pictures of all that needed done. Before and after pictures were deeply appreciated. Eric brought my old system up to code and explained everything he had to do. His knowledge and experience showed with his confidence working by himself. He made my day. --- Getting into pricing and calling around Black Diamond was pretty close on the high end for what I had done but like the old saying " You get what you pay for ". Thank you Eric for just doing your job your a class act.

Tre M. did a great job! Very professional and knowledgeable. Explained to me and showed me everything he did. Made me aware of the condition of our 15 year old furnace. Would not hesitate to recommend Black Diamond to anyone! Thank you for your expertise.

They were great!!! Friendly & professional staff, we had a new central air unit installed in the same week as our first contact with this company!!! Love them!

They sent out their electrician after my power went out. He did an inspection of our electrical and discovered faulty breakers that could have caused an electrical fire. They came and did repair same day. Very happy!

Tre came to our house for an annual A/C system check. He was on time, polite, respectful, knowledgeable and efficient. He thoroughly reviewed all the details of this service call and answered all our questions. Thanks, Tre for the great customer service!

Trevor S. Was extremely friendly and professional. His service of my pipes was proficient, efficient and punctual. A big thumbs up for Black Diamond!

Mario was polite and professional. He did an excellent job. Real person answered the phone even after hours and she was also polite and called us back promptly to inform us that a technician was on his way. Very pleased with everything.

Josh and Brennan arrived earlier than expected but they called first to make sure it was fine. They did a great job cleaning up my ducts. They were here for 4 hrs did a wonderful job and cleaned things up nicely. I couldn't be happier with how they explained things before getting started and showing me the before and after pictures. They professionalism was over and above. Great job guys keep up the great work. I will definitely call them again with any issues I may have so reliable. Respectfully Michael Markison

Guy showed up, I told him the furnace was blowing fuses. He asked me to put in s new fuse, I did, it blew, he said your blower motor is bad. That will be $700+ for the repair and an additional $75 for the service call. Didn't look at the motor, didn't test anything. I asked him to verify the motor was bad. He said no need. I asked him how he knows the cost without looking at what kind of motor I have. He said it is a flat rate. I said no thanks. Paid him the $75 service call and went to Johnstone supply and bought a motor for $150 and changed it myself in 15 minutes. What a total scam.

Greg was very professional. He worked tirelessly to find the problem with my air conditioner. I will definitely call Axberg the next time I need work done. This is different visit, but I just had Chad out and he did a fantastic job as well. Thank you.

Called them to install a new water heater. They came the next morning. I felt bad for the technician because my water heater is located in the garage and it was 1 degree outside. He didn't complain and explained why my water heater of 5 years probably died. I was never informed by the previous installers that in a closed water system you needed a pressure tank to handle the thermal backflow. In fact I never heard of it and told installer that I would Google it. He was right. The job he did was great. I would recommend this company to anyone. By the way the installers name was Salud. He was very courteous, polite and informative. Thank you again Axberg for a job well done.

My experience with Axberg what's a very pleasant one. Very professional clean courteous and informational. Representative was very punctual for my time appointed. I will recommend in them to anyone who needed service at their home I would rate them as a 10, Black-diamond Axberg. Thank you for your service!!

Factory trained techs get the job done correctly the first time. A bonus? No automated answering system- a real, live, human!

Quick response to your call!

Great service

Prompt service, but 895.00 for putting in a new sink, which I already had. Need work from timt to time on some rental properties but will find a different plumber

Awesome work and good plumbers

I needed to get a gasline rerouted so I called for an estimate. I asked if I was going to be charged for the estimate when I called and they dodged the question numerous times (that right there should have made me not go through them but oh well). Had one of their technicians come to give us an estimate Thursday (8-1). Charged me a $79 "diagnostic fee" but the dude seemed to have zero idea what he was talking about and told me he would have to consult with his boss to figure out what to do. He also was unable to accurately even tell where my water heater was (in relation to the main floor)and tried to tell me that he knew for sure where it was and brushed me off when I told him it was actually somewhere else, which shows this man they sent doesnt have very good spatial reasoning skills which is not a comforting thing from a plumber. I was told I should get a call the next day with an estimate on the cost. No call came. The weekend came and went. No call. Monday goes by. No call. Tuesday I finally had to call to ask for my money back and inform them I have no interest in receiving any services from their company. Was told someone should give me a call about how I will receive my refund within the hour. Someone called 2 1/2 hours later and couldn't give me a definitive answer as to whether or not I could get a refund but verified how I'd like to get my refund and said that someone from upper management was working on it. It's now Wednesday and I haven't heard back as to whether or not I'm getting my refund. I'd also like to point out that I had another company come and give me a free estimate and the guy through that company was able to give me details about what exactly he planned to do and a detailed estimate and explanation of the cost of the job right then and there after he was done looking it over. That's what I expected with axberg black diamond. Moral of the story: black diamond sucks. Honesty and solid professionalism is important when running a company and t

Loyal customer, many years, but not going to use them ever again since they became "corporate black diamond". I have no problem paying service call, union labor+ profit, and material+profit rates in the past. Cost of doing business. The new corporate "per job" rate is taking advantage of the customers who relied on the "old Axburg" to be fair on price for a professional contractor to solve issues and make repairs.