Reviews (100)
I had called in regard to my AC. It was not working properly. The inside of my house was 83° 😩 The next available time slot for an evaluation was the day after but they called me about an hour after to ask if they stop by since of the guys was in the area. He diagnosed correctly and got it fixed on the spot 🤩 Our family really appreciate their quick action and care for their customers 🙌🏽
We had Fritch come out when we turned on our central air conditioning unit this year and didn’t have cool air blowing. We thought it was refrigerant that was needed, but it turned out to only need the coils cleaned! Our unit is very old and we hadn’t had it serviced since we moved in 5 years ago, so you can imagine my relief when the technician tested the unit after cleaning the coils and it was cold! Fast forward a week after using the unit after the coils were cleaned and my unit had a very disturbing crackling noise and smoke was billowing from the unit. I called Fritch back and explained what happened and honestly I thought the unit was shot because of the age; however, Fritch came out, did NOT charge the service fee for returning, even though the issue was not their fault, but a failed capacitor. I paid for the part and labor to install. Fritch is a company I would highly recommend. They are professional and reliable and will not try to sell you things you don’t need! Their technicians are knowledgeable and friendly. While Furnace and AC are not cheap to fix, Fritch will not overcharge for the work they perform. If I could give them 10 stars here, I would. For all your heating and cooling needs, call Fritch!
Thank you Nick for coming to our home mulitple times for our installation of new furance and air conditioner in unfavorable conditions. You were not the only member of Fritch that came to our home, but you stood out the most in the services provided. You were incredibly professional, friendly, respectful for our children and animals, tidy, and efficient. I also appreciated you taking the time to answer and explain anything related to the work you did.
Chris did a awesome job!! Would highly recommend Fritch for all your hvac needs. John Nolan
Very reasonable and reliable people.
Customer service rep on the phone was not kind and not honest. Did not appreciate her at all.
My mom lives in Peoria Heights and uses Fritch for her heating and cooling. After her thermostat and furnace stopped working a few weeks ago, they came out and did some work to fix the trouble. Some of it was under warranty, but not all of it, so my mom paid the bill for the charges. About a week later, her furnace stopped working again, and they returned. Upon further inspection, they discovered that they had misdiagnosed it the first time. They refunded her all that she had paid previously, apologized for their mistake, and did the necessary repairs, even crediting her some money back on the (significantly lower) bill for the new work. It all seems to be working well now, and she's very impressed with their professionalism. Highly recommend! Thank you, Fritch, for taking good care of my mom.
Had my seasonal check/planned service done with Fritch. He was super nice and detailed in his work. I highly recommend.
Had new Lennox furnace and air conditioner installed in December 2022. Competitive pricing for size and quality of units and installers did a good clean job.
They have super friendly techs there service is fast and professional I really enjoyed working with them
Ray is very knowledgeable, friendly, professional, explained things to my satisfaction and suggested some tips with lowering my heating costs. That obviously I wasn’t aware of. I received very professional service I would 💯 recommend Ray to anyone having their seasonal maintenance.
They was on time and done two hour early then they have stated Professional!!!!!!!@@@
Called fritch from the Caribbean to fix furnace for my tenant. Handled the same day invoiced and completed transactions without a hiccup. Happy tenant and all is well that ends well. Thanks to the tech that showed up and was quick efficient and honest.
I woke up to no heat on a freezing day. I was impressed with the person who answered my call for help and Chris B who came out with a smile and fabulous knowledge. I highly recommend this company. Thanks for the personable, professional and knowledgeable repair work.
I had an excellent experience with these guys! Very responsive, super professional work, and honestly a crazy good value for the money. They offer a service plan which I highly recommend. Edit: a year later, they're still rocking! After the second time I've used their service, there's no question in my mind that these guys are the best HVAC pros around.
AWFUL !, let me share my story.When I called I told them it was an old furnace, asked if they could send a person that knew about those times, game model and all info and they said they where all qualified. When the tech went there, he stared at the equipment for 3 minutes, did not take a single piece of tool out and said “ I don’t feel comfortable with this, I ll call the office”, he did not know about the brand and was pretty old, everything was original except for the valve was updated , he left and had to pay half an hour ( min) and the drive. Last time they went to another house I have they where ok, but the one before that the guy spent 1.5 hours to tell me it was cracked , I did see him work, he earned his money, no I feel totally ripped off and the way they handled my complaint. I will not call them again
Had new furnace and air installed and they did a wonderful job even fixed a water pipe that started leaking due to install
It was fine , had Billy he was extremely kind and did a great job overall. Knows his job well. My dog loved him and he liked her as well. . She does bark or bite. So they got to enjoy each other. Thank you
Had my entire HVAC system redone (all the things), runs like a dream! Ryan was awesome! Workers were always professional, courteous, and right on time, no b.s. Project was finished in just 2 short days! Everything was smooth from beginning to end. Would highly recommend for your heating and cooling needs!
Do not use this company for your service. They came in for Diagnosing my AC system and the technician wanted to replace a part that was not even needed in my model. Stay away from this company. Charged high rates for poor service