Reviews (100)
My technician went above & beyond. Ty for the educational servicing
Darrel did an amazing job, checked everything, prompt and professional, left us in tip top shape
By far the best in St. Louis! They are fast to show up, amazing techs and employees. I use for my home and both businesses. Will never use another.
Fast Service.. Installer was a very cool guy.. Even installed a filter in my furnace free of charge. Was very detailed in explaining how to operate my new Smart Thermostat.
Darrell plant was an excellent representative of your company. I rate him as an a++. Your company is also the best to deal with including your sales staff and administrative people and your service techs. Pleasure doing business with the ALL STARS.. Gary Morris
Darell did great work, diagnosed the problem, and fixed it same day. Would definitely use Energy Stars again.
They are very informative and will never leave your side during the process. I felt comfortable and never felt I was a bother at anytime when I contacted their offices. IF I COULD GIVE 100 stars I most certainly would. There were some issues with a program ran by Ameren of which I applied. ENERGY STARS are the contractor for Amerens faulty program Energy Stars , Jason, had the work completed at no cost to me, and said he’d deal with Ameren later. This is an example of putting your customers first, going above and beyond and being committed to excellent customer service. Thank you -homeowner of 18 yrs
Overall, I had a good experience - it's hard to say excellent despite their team that answers their phone being outstanding. It was honestly a series of unfortunate events, but I can explain the 3-star rating. We were looking to replace both our heating and cooling systems since our furnace had gone out, and our contact walked us through some financing options based off the system we chose. I was concerned the option with the Ameren partnership with the utility bill wouldn't work out since we only have gas through them and not electric as well. My contact assured me just having them for one utility was fine, and low and behold after a 2 to 3 or so week turnaround time of us freezing in our house, we find out we were denied financing for the same reason that I was concerned. Rather than giving me a call and looking at other options, my contact chose to email me with a subpar response time given the weather conditions. I take matters into my own hands and call their business directly requesting to talk to anyone that can help walk me through their other financing options and the staff wanted to direct me back to my original contact as he was the "expert" which I quickly turned down as I wasn't getting a satisfactory response time as well as "expert" is subjective at this point in time. They quickly connect me with another person who can assist (who very swiftly takes care of me and answers all of my questions which was great). Then the install happens, and the team that handled that were great as well. Approximately 2-3 months later - my new AC stops working so I give them a call with more sass than the team that handles the phones deserves, but it was no worse than me saying it'd be great if we could get this taken care of as soon as possible since I'm the one paying for my energy bill (since the AC was not cooling properly, it would just run literally all day). After 2 re-schedulings due to no one's fault but my own, we arrive at the fated repair day. Please
They came out to service my a.c. unit. My unit is old and needs to be replaced. I will be calling upon them to install a new unit as soon as possible.
Daryl did awesome job, very personable. Helped out in time of need. Will use them again for any future hvac issues.
Daryl work with efficiency and walked me through what he was doing; also informed me on what should or shouldn't be happening with the systems, due to what I told him how the systems were improperly working and he fixed it.😊👍Thanks again.
The service was excellent!. I scheduled the appointment for the weekend and to my surprise there was an immediate opening. My technician was personable, professional and knowledgeable. He explained the functionality and features of the smart thermostat. I highly recommend this company to anyone needing HVAC, Thermostat, etc.
The men that performed the service were great. Mr.Brsd and Darrel Plant are the best service men I have ever had.
Darrel was very professional and talked me through everything he did.
Darryl was very professional and informative about the installation and product services.
He was very kind. He ook care and fixed every dtails. Thank you.
He did an amazing job. Very friendly and outgoing!
Darrell came out to perform diagnostics on my heat pump system. He was punctual, professional, and very friendly. He was very thorough with his diagnostics and had parts being ordered before leaving my home. Overall, it was the experience one would hope for.
An absolute gem of a business. Eric is a scholar and a gentleman. A true Renaissance man if you will. Happy holidays,use this place.
We had Gene out to inspect our system and Darrell to repair. These guys know their stuff. They are very professional, friendly, and caring. They take their time to make sure your needs are met. I know they have a hard job going into people's homes, maybe having to have the gas turned off until repairs can be made, and folks get angry. These guys are very graceful under pressure. Darrell did our repairs to our gas lines, and it looks so good. It was a very tough, lengthy job, but he made it look easy. He was so thorough, and made sure our repairs were top notch. I seriously can't thank them enough! They are just really good guys! And everyone I've spoken to at the office has always been so kind and caring toward me as well!