Reviews (28)
Received a quote from Gough for a new furnace and air conditioner. The owner said the quote would only be good through the end of the year, the prices were going to increase next year. We originally didn’t plan to have this job done until the spring, but being told prices would be increased we scheduled the job a month in advance to have completed this month. Gough called 30 minutes before the scheduled arrival time to say 3 technicians called in and they couldn’t complete the job. I had taken the day off work and had everything prepared for them to come that day. The receptionist was supposed to call back after speaking with the owner, but never did. After calling Gough back and expressing frustration the receptionist replied “I don’t think you want me to install your furnace”. Since there’s only a few weeks left in 2022 she said the owner would get back to us Monday to possibly set up a Saturday install. I said Saturday wouldn’t work and would like to schedule for next year if they would still honor the price, but never received a call back. Very disappointing
First charge $99 by incompetent serviceman. Second charge $462.56 additionally.
Great experience! Professional, friendly and knowledgeable. Would highly recommend.
I am a new homeowner and Gough HVAC has been extremely helpful! Randy came out twice in one to help us with our AC. He was very friendly and took his time to explain all of the different parts to both my husband and I 😊.
I know that it is busy season. I left a couple of messages as noone answered and I was sent to voicemail. Noone has returned my call and it's been 3 days.
Great and speedy service A1 quality and thats the bottom line
Professional and courteous!
I like it
Great service, always prompt and friendly
Courteous and explained everything that was being done Matt and Randy did a good job now I know how to fix it LOL.
Repairman Randy who came to my house was fantastic. He was thorough and showed me what he did and found, all the while wearing mask when around me. Problem was fixed and inexpensive.
Awesome service, I called Gough in the morning service call made that afternoon thank you
Came out on the day I called fixed the problem,at a reasonable price,highly recommended for your AC & Furnace needs.
Excellent service and very good price for what they did. They will have my service needs from now. Could not be more happy with everything they did. Thank you
The service of the technician was GREAT. He did not over charge for what he did. I thought it was a problem with the thermostat, but I had turned off the furnace by accident. He flipped the switch and it right up. So he cleaned the furnace and checked it out to make sure it worked well.
Came 3 times to repair for the same problem and charged for each visit. The issue was never fixed. I finally called another contractor and he fixed it with a $5 part. They are incompetent and their pricing is outrageous.
Very helpful courteous
Would give 6 stars if I could. Vented my clothes dryer. Thank you very much.
Dave and team were GREAT from the point of quoting, follow up and installation!!! The new furnace/AC is highly efficient and will have payed for itself in less than a year. Highly recommend!!!!!!!
Great service from this company and highly recommend.