Reviews (52)
Highly recommend Custom Air Company. Replaced my 28 year old heating and air. Very professional organization, easy to work with, thorough and fast from estimate to installation. Craig was extremely helpful and was quick to respond and the installation crew were personable and explained everything we needed to know. Top notch!!!
It is such a relief to have a maintenance program that comes twice a year. It's the best money you can spend. It's great to be proactive with house equipment by having these services checked in the fall (heat) and spring (air conditioning). Any filters and/or vents that need changed or cleaned are taken care of by the professionals. Investing in my yearly maintenance gives me peace of mind by knowing I will be taken care of by friendly and great technicians. Thank you, Custom Air!
I have them do an annual heating/AC maintenance visit. (Normally they do one for each but my work schedule makes it hard to be home, they accommodate me with one visit.) I am on their annual plan and have had them for a number of years, since they installed furnace and AC at different times in the past. When I did have a furnace malfunction one horrible winter day a couple of years ago, they had a service person here within an hour and had it fixed. I already have this summer's appointment scheduled and I have referred my son to them for his needs. They are my go to for heating/cooling. They have always been competent, reliable, and reasonably priced.
I have had Custom Air come out several times. They are always quick to respond, and work to find solutions that fit our budget, if possible.
I have used their service for many years! They are very honest and dependable and the service people are always friendly and explain everything that they did!
They don’t try to sell you something or tell you your system needs something that it doesn’t.
I have been using Custom Air Company for several years and they have consistently been respectful, friendly and very skilled at what they do. Custom Air replaced my 30+ year HVAC and water heater in my last home, and I thought they were very reasonable and made sure everything was working perfectly prior to packing up after a very long day. Several years later and in a different home, I once again have an older HVAC unit. I signed up for Custom Air's platinum maintenance plan, and let me tell you it is 100% worth it! With the platinum plan they clean out the dryer vent, and I learned only because of their cleaning that there was a dangerous clog in the vent. I think they literally saved us from a house fire. Not only that, Dale went above and beyond to make sure there would be no more issues and I feel so much safer and especially grateful! Thank you!
Logan, Derek, Eric, Kevin and JD from Custom Air rocked it today at our house. We called on a Thursday night to have our central air unit serviced. Unfortunately, it was so old it just didn’t make it. Thinking we’d have to wait for a few days maybe a week to get a new unit in we were instead called first thing Friday morning with a wuot . To say they pulled through for us is an understatement. Not only did they give us a great deal on a new unit they had everything installed and running by 5pm the same evening. You guys were awesome and so friendly, even to our heard of animals that were staying at the house. Thank you thank you thank you!!!!
Very nice guys and very quick work!
Great service would highly recommend. Needed to have a new furnace and air conditioner installed, they were easy to work with and had a new system installed, up and running in a short time period. Craig, Don and Nate were very profession and great to work with.
The Custom Air installation team did a terrific job installing our new York HVAC system. They explained exactly what they would be doing. They were very professional & knowledgeable about the products they installed including the electronic thermostat. Great Job!
Excellent service! The installation was FLAWLESS. The men were incredibly professional and left our home very clean. Please use Custom Air if you are in need of any heating/air conditioning needs. You won’t regret it!
On a really hot day, our AC went out. Having worked with Custom Air before (business to business), I had confidence they would be responsive and professional. I called them and they were able to get a technician out to me the same day. I'm sure he was busy doing service work but he was willing to extend his day to stop by our place. I had a blown capacitor due to a really clogged coil (due to my ignorance and lack of maintenance). He had a replacement part with him and cleaned the coils for me, all while giving me explanations and good advice for maintaining it going forward. The AC came right back to life with cool air. He took my credit card info and moments later I had a receipt emailed to me. From my initial phone call to the technician leaving my house it was one smooth and seamless experience!
I was very pleased with the prompt service. Dale, the technician who did the repair was knowledgeable and figured out the problem right away. This is the second time I have used services from Custom Air Company. I would highly recommend them for any type of HVAC service you may need.
Custom Air was extremely responsive when I called and sent a tech to look at my furnace within hours. As expected, I needed to replace my 40+ year model. Craig met with me and went over all the options carefully and professionally. On the day of the install, the crew arrived timely and professionally and left things better than they found them. CA also took care of all the rebates/discounts. I would highly recommend Custom Air for any/all of your HVAC needs.
Ac was not functioning properly. Contacted Custom Air. They came late in day as they were very busy, assessed the system, fixed the problem and had me back in a cool home. Kevin was there to make it correct no complaint whatsoever. There truly are companies still out there that care about customers. Thank you Custom Air!
Absolutely amazing guys and very very great service, definitely will use them again in the future
Had full system replacement this week. Was thrilled with the experience. Everyone was professional, did solid work and everything went exactly as explained. Highly recommend.
I needed a whole heating and central air system installed. Custom Air did the install, putting in ductwork, registers, the whole thing from start to finish. Everyone was professional, courteous and helped me through the paperwork, financing, and understanding my new system (my old system was hot water boiler heat). I could not be happier with the service and quality of work and product that they provided. I highly recommend them to anyone in need of heat and a/c services.
We’ve used Custom Air for many years. Their service is always quick and efficient. We recently had AC issues twice in a two-week period and both times they responded in less than 24 hours and the problem was corrected. The office staff is easy to work with and the entire crew is courteous and dependable.