Reviews (48)
Stephen was great to work with. On our first meeting he tried multiple ways to see if he could get our old unit up and running (the other two companies that came out simply quoted a new unit without even looking to see what the issue was). After that he quoted a fair price and installed the unit over the course over the next week (we had to schedule and reschedule a few times).
DO NOT USE THESE GUYS!!!!!!!!! A NEW FURNACE SHOULD LAST 10 YEARS PLUS!!! OURS 3 YEARS OLD AND IS COMPLETELY SHOT DUE TO POOR INSTALATION!!! ITS RUSTED AND INSTALLED INCORRECTLY. THERE IS A REASON THESE GUYS ARE CHEAP. Response- you have not heard because your phone number is disconnected or shut off and we cannot get through.
Did a great job fixed my furnace when we needed. It will definitely use them again.
I truly hate leaving a poor review, but it is warranted when one reads the great reviews from others positive posts. I unfortunately received the complete opposite. Stephen was very nice we set my appointment for the following morning at 9am. The rest went down hill after my appointment was set. Stephen text to let me know he needed to reschedule for later that afternoon. I responded to his rescheduled text, but did not hear back from him. It was time for him to show and still no word from him what so ever. I sent another text but still did not hear back from him. I finally just asked to reschedule for the following morning as it was getting very late, he finally responded 3 hours later. He reassured me he would take care of me the following morning. The following morning came, and no word and no show from him. I text him a few times with no response until 3pm that day. He explained he was busy again, and wanted to know if he could reschedule for the following morning( this would be the third time rescheduling). I responded but was not in a timely fashion because I was at work, but at this point Stephen had rescheduled 3 times with me with no show 2 other times. I am trying to keep this short, so a week later with still no service or response from Stephen. just not responsive and poor communication all together! My advice is do not wait if Stephen calls to reschedule after the first time of making an appointment, as he will never show and no regulates to consideration of other people time. You are better off finding a different company for your HVAC service.
We worked with Stephen and Faith Heating and Cooling over the Thanksgiving weekend. Our furnace stopped working and gave us several error codes which we didn’t know how to remedy. Stephen did a good job of explaining what was going on and any of the concerns he had. He was able to get a temporary solution to get the heat back on while he had to get new parts. Overall, quite please with our experience and would definitely return. Thanks Stephen!
Frustrating experience. It took about 3 days of back and forth to schedule a time for a furnace tune-up. I confirmed both the date and time with the individual that I was communicating with (Stephen), and they no-showed and never reached out regarding the reason for not showing for the appointment or rescheduling. It looks as though this is a common problem for them.
Our AC went out in 90+ degree temps at 8:00 on a Saturday night. After calling and leaving messages for several other, high-profile, not-necessarily-local companies, I noticed Faith right there on the map near us, so I called. Steven picked up immediately even though he was on a roof for a nearby job and offered to come afterward. Fast-forward to three hours later and my AC was back online and my bill included a neighbor's discount and NO EMERGENCY FEE. He took the time to explain every aspect of my situation, the parts involved, what I can expect after the repair, and a few long-term solutions (not the standard "You're going to need a new system ASAP."). He got us through a hot night in a pinch and was extremely courteous, professional, and thorough.
Faith Heating & Cooling, specifically Stephen was recommended to me by my HOA after my AC unit started making loud noises. Stephen was amazing. He responded quickly to texts and calls and was able to make it out to my unit within 24 hours. He even came back out the next day as a courtesy. Great service and entirely reasonable prices. I would recommend and use again.
Stephen was very professional, responsive, responsible and honest with his quote (first) and then his work right after. I strongly recommend this company and their service to anyone in need of a reliable, straight forward service.
Had a really awesome experience with Steven and Faith Heating & Cooling. Steven really knows his stuff and he was great at communicating exactly what the issue was that I was having with my A/C and the steps to fix it. It ended up being cheaper than he originally quoted and he was genuinely excited that he was able to save me money. That's the kind of honesty and integrity that will keep me coming back to them for all my HVAV needs.
SteveO is the man!
Steve is the best! Hard working, thorough, and Very reasonable! Has done great work for us for years!
An update 1 month later after my service guys. First of all I wanna say in the beginning we thought this was a deal. Little did we know that it was going to be a headache. After our service was done we started having problems within 24 hours of our service. Our heat was not heating up like it should of been so we contacted Stephan to come and please look at it because something was not right. Since then he has made every excuse possible to not come and fix the problem. It’s been almost a month now and our heat is not working properly. If you are planning or thinking of getting service done by this “company” please do not, you will thank me later.
I had an excellent experience. Very Professional and quality Work. Very Responsive as well.
Steve at one time was an upstanding guy, but now he’s a thief and a liar. He took $1500 from my elderly mother and did not provide the service. He’s been promising for two years and hasn’t come through. Shame on him claiming that he has faith. Just my opinion...LIAR AND A THIEF!!!
I called to have my furnace fixed. Steve was very quick to respond and take care of it. He did an awesome job and to boot the price was good. Thanks Steve for a job well done. I was impressed with the service!
I'd been slowly shopping around for a new air conditioning unit & furnace. Neighbor of mine told me about Faith H & C, specifically how great Stephen Veach & his co-worker James were. I contacted Stephen & he came out within 24 hours of my call to give us a proper assessment. He gave us a fantastic price on a new humidifier, air con & furnace that was too good to pass up. Within 3 days they were over installing everything. Simply put, Stephen is your typical Southside, blue-collar, hard-working guy. Both guys had to return a few times to calibrate our furnace & to install the humidifier, which is normal. However, when he targeted a late afternoon arrival to install the humidifier, ,he reached out to me to say his current job was taking too much time. He could've said, "Let's reschedule for tomorrow," like most would. Not these guys. He said that they'd grab a bite to eat, then come over around 7pm - as long as it was fine by us. Sure enough, these guys came over around 7pm, busted their butts, didn't leave until they were done cleaning everything up until 1045pm! Not only did they impress me with their hard-work, but what stuck out was Stephen's level of customer service. EVERY time I texted or called him, he would either return my call within an hour, or, text me within a few hours. He was incredibly responsive. That's so important in this day in age - instead of getting back to someone a day or two later. IF I had any questions, his answers were beyond detailed & thorough. I couldn't believe how knowledgeable he was (18 years of experience) and the high level of passion he showed. I want to highly recommend these guys for your air con/furnace or HVAC needs! They're amazing.
I called Faith Heating & Cooling Chicago on a Friday for same-day service and they came over that day to fix our furnace issues! Being a new homeowner and not a great handyman, I wasn't sure what the problem was with our new furnace. These guys came to evaluate the concerns, found out what the problem was, and were able to fix it that day (and for a great price too!). They also provided me details about what they were doing so I could learn for the future. We couldn't be happier with their professionalism, great service, and overall top-quality customer service! I HIGHLY recommend them and will use them again in the future if we ever need it. Thank you so much (especially Stephen, who was AWESOME!).
Stephen and James were very professional and worked hard to make sure my new furnace and AC unit were installed correctly. Their prices were also very reasonable. Will definitely use again!
They fixed my furnace last winter they know their stuff