Reviews (58)
Beware Arzet Heating & Air, they will rip you off when your air conditioning breaks down in the summer heat. The a/c at my condo went out and I called Arzet to come take a look. They told me I needed a new run capacitor and the total charge would be $625. Pretty pricey, but worth it to get the air running again! Then a few hours later the air was not cold at all so I called and they scheduled a visit for tomorrow. The next visit they told me I had a freon leak which needed to be fixed and I had three options: 1) Recharge the freon and add leak stopper for $1100 2) Do a leak test and repair the leak and add freon for $1700 3) Replace the whole system for $5200 I chose option two because the unit is 11 years old and it should last for a few more years at least. They did the leak test for maybe 2 hours and told me they could not find the leak and it must be in the wall so there is nothing they can do. Also they will add leak stopper to the freon recharge which will be an additional $275. So I had to pay them $1975 because I chose option two instead of option 1, which would have saved me $875. I called them about this obvious discrepancy in my invoice and they said a manager would get back to me by the end of the day. No one ever called me back. So I paid $2600, half the cost of a new system for them to not solve my problem. Call anyone else if you want to save yourself thousands of dollars for a normal service call.
Our old house had a unique HVAC situation - radiator heat & no AC on the 1st floor, and furnace + AC on the 2nd floor. We've used Arzet since 2011 to keep it all running well, and they've always been the best. When the old AC went out, Walter came out to consult and we opted to have 5 Mitsubishi mini splits installed instead of replacing the old AC. Walter & his team removed the old boiler & radiator pipes and the old AC, and then installed the mini splits. It was a lot of work but everything went very smoothly. The communication was great throughout, the work happened when they said it would happen, and everything was done faster than we expected. They somehow managed to leave the house tidier than it was to begin with, despite the demo needed. The mini split units are working perfectly. And we finally have consistent AC & heat throughout the house. We highly recommend Arzet.
Excellent service and experience with Walter. Very informative and solved an issue I was dealing with for more than 2 month. Highly recommended.
Independent, top notch, honest HVAC company that delivers professional work no matter the configuration. A++
Always reliable! Great service too. We’ve used Arzet for over 10 years and will continue. All of the employees and Walter are professional and skilled.
Excellent experience with Walter and Nathan. Scheduling was very simple with a 1-day turnaround time. The gentlemen were professional and walked me through all options to restore cooling FAST!
I would highly recommend Walter and his crew for any job requiring A/C repair and improvement. The estimates he gives are based on the costumers benefit rather than their own personal gain. When it comes to the actual job Arzet heating and cooling does very clean works around safety, making the jobs they do long lasting. When they worked on repairs for our A/C and water heater replacement and installment it was done with the intension of doing it right with no need for revisitation or more repairs. Any questions I had were met with immediate response on solutions and insight showing the sheer knowledge and understanding towards the problem. Whenever an issue arises in my home there's no question to whom I'm calling for the exceptional job and service that the Arzet company provides.
Walter Arzet has been one of the most professional people I have encountered in the business. He made himself readily available when I had 2 issues with my thermostat and HVAC system in a span of a few weeks. While being professional he showed attention to detail and care to not only fixing the issues but taking the time to explain to me what was wrong. I highly recommend Arzet Heating & Air Conditioning for any house repairs and needs. I can not express enough how amazing Walter Arzet and his team are!
I had an issue with a leak in my AC. They sent over the technician and I must say he took care of me like I was his family. Best service I have ever had!!! Thank you so much for not only helping me but taking the time to thoroughly explain how to care for my AC system. Thank you again for sending me this honest and knowledgeable young man!
Walter and his team are wonderful to work with and I highly recommend. I’ve used Arzet several times and will continue going to them for hvac and plumbing in the future. They have excelled in communication and response times, do a great job, and are fair with their pricing. I trust their expertise and really appreciate their kindness/professionalism. They deserve all the 5 star ratings!! Specifically, Arzet has done the following for my townhouse: 1. Replaced the furnace and AC, installing top of the line units 2 years ago and have had no issues since. I shopped around and was very happy with the outcome. 2. Installed a tankless water heater system this past fall, which was complicated due to a cramped space and required drilling through brick, yet they managed to get it all done in a day. Daniel led the installation and Victor kept me informed throughout the estimate and scheduling process. 3. Most recently a water pipe froze and burst in my wall - Daniel was able to come out within 2 hours (and on a holiday weekend) to replace the pipe. This was incredibly stressful but Walter went above and beyond to talk me through the issue and next steps, and Daniel was on site to fix it. Cannot thank them enough!
They were great! Texted the timeframe and hit it. Service was fast and easy. Very professional.
The air release valve on my radiator developed a crack and started leaking. I left a message and got an immediate call back, a same day repair appointment with a realistic arrival timeline. My repair professional, Daniel, texted me with arrival updates and provided friendly and excellent service. This is the second time I've used Arzet and highly recommend them.
Called Walter told him my problem. Had it fixed in a week. Thanks Walter 😊.
Arzet Heating and Air Conditioning installed our furnace/AC several years ago, and they also installed our water heater today. Arzet also does our regular HVAC maintenance. I don't know why something always breaks around Christmas or Thanksgiving. 😁 The guys are amazing. We called them on Saturday because our water heater started leaking, and by 10:30 am next day the new water heater was installed. Arzet came during the window they scheduled, were very professional, and suggested some improvements to our HVAC (a vent did not close the water completely). Truly wonderful job! We paid via Zelle, so no checks/cash were required. Very convenient. Arzet communicated with us throughout the process (from the order through installation to the last payment) providing timely updates. We are certainly planning to continue using Arzet for our HVAC needs!
I had a fantastic experiacne with Walter and his team. They did a big install for us with a lot of complexities and they completed everything in a day. Any time I’ve had a question since then Walter has been available for advice and suggestions. Highly recommend their whole team!
Arzeth heating and cooling is a first class organization. I sell real estate and have used them personally and recommended them for clients many many times. They are on time they let you know exactly what you need and what it will cost. Super professional on time and I budget every time. A pleasure to work with.
We had a fantastic experience working with Arzet Heating & Air Condition. They were very knowledgeable and thorough in their assessment. When it came down to making a recommendation to purchase a new furnace, they clearly explained why it was the best option. They provided very reasonable pricing, were great at communicating and on time and efficient at every visit. I will definitely work with them for our HVAC needs moving forward.
I highly recommend Arzet! Their customer service is fantastic and my experience with their work has been great so far - we have essentially received a consultation and quote for repair work. Victor, who I spoke with a few times over the phone, was very friendly and answered all my questions clearly. He also helped me move my initial maintenance appointment to earlier when we had an actually furnace issue come up. Luis, who came out to take a look at the issue, was very knowledgeable and took the time to explain the issue to us and provide different options for fixing it. Very friendly and helpful service! Highly recommend.
Always reliable, prompt and professional.
Had such a great experience with this company. Needed them for a project we were working on and they were always very helpful. Victor in the office has always helped so much and is great with scheduling to get his crew out as soon as possible. We are looking forward to scheduling more projects with them in the future!