Reviews (100)
The company I work for hired trademark mechanical to fix the same furnace three times. Each time it cost roughly $400 and they were never able to fix the problem. One called banner fuel and the problem is fixed for 150 bucks
After turning on my A/C & discovering it wasn't working. I called Trademark & they sent out someone the next day, the technician Casey K, inspected the hvac unit & returned the following day. He located the problem & had it repaired & running before noon. Very professional & courteous & efficient. Would definitely recommend this company.
Magnuson was easy to work with. He completed his job and cleaned up after himself.
Anthony replaced the pvc pipes next to the furnace. He did a first rate job.
Technician, Isaac, was very professional, courteous and knowledgeable. He was thorough in his work of running diagnostics on my heating system, and offered various suggestions and solutions regarding my situation. What I appreciated the most, is that he was not pushy or rude in any way, to corner me into any option. He has made a customer out of me for future needs that I may be facing. Isaac is a great asset to this company.
While Alex (our technician) was a nice enough guy, I cannot, in good conscience, recommend Trademark for your HVAC service needs. We lost our heat in the dead of winter….it just stopped working. The appointment was scheduled quickly, which we thought was great. Alex put a thermometer to the outside compressor and to the inside unit (not opening either) and then charged us $99 to tell us the system wasn’t working. He said another tech would have to come out to “properly diagnose” and tell us why. Then we never heard from them again. That was over two weeks ago. Clearly, Trademark is making money on worthless service calls. We contacted another HVAC company (repair completed) and recommend that you do too.
Anytime you call for help with HVAC and someone actually answers the phone, that's good. When they say they will be there today, that's awesome ! I called Trademark, they sent Alex he showed up when he said he would and in a very short time diagnosed the problem. I'm not happy about having to buy a new furnace, but I'm very satisfied with Alex and Trademark.
Sean Crumpacker, the service technician, was very competent and courteous. He performed system maintenance and checked wireless sensor switch. We were very pleased with his work.
I tried to use this company! I had an appointment for a line check saftety check and no one showed up. When i called them, the gal had no memory of the conversation and said i was not on the books and they couldn't help me!!! Very very disappointed in this company!!!! Horrible communication and customer service!!!!!!
Trademark mechanical went to my mothers house to diagnose her furnace that was acting up, short cycling. The quote they returned to fix the problem was for a wall thermostat ($576.00), a capacitor ($372.00), and a flame sensor ($372.00), total quote for $1320.00!! I purchased the thermostat for $23, the capacitor for $10, and the flame sensor for $7. Total of $40. Took me a half hour to install all three. I waited around another half hour to make sure the furnace was cycling properly so an hour total for labor charges. Absolute ridiculous rip off for a quote to a senior citizen on a fixed income to repair a furnace in January in North Idaho! They then had their salesman call her with a quote for over $6900 for a new furnace. I will never use this company again and recommend you don’t either!!!
As always, we received great service. Cody was on time, friendly, and professional. Thank you for the excellent work!
Bid to install new and replace duct less A/C - Heat units On time, very professional, competent in designing install, informative of options and products, helpful and knowledgeable! Luke was great and I would recommend him to everyone!
Very professional and courteous! Took all the time necessary to explain how the furnace worked and what was causing the issue. Thanks so much!
The tech that came out to give us our estimate for a full heating system was awesome , not to mention that we support our troops and he's a Marine, nice guy nice service will be using this company.
From the scheduling staff to the technician on site, everybody was polite, helpful and informative. The tech on site, Dan, was extremely clear and helpful in diagnosing the issue we were experiencing. Will definitely use their services again.
Trademark installed two boilers and a slave water heater in our house on Schweitzer a little over a year ago. This winter, they stopped working. After calling the company we were told they do not service the products they installed, because many of their employees have gone to work for other companies. Another issue is that when they installed the system they did not activate the warrantee or inform us that we should. We have had the product serviced and been informed the brand is not the best. Pretty disappointing overall experience.
Blake Wells, Sean Harris, and Joel Wright came out to Priest Lake ID to help us with switching over to a tankless water heater. They were respectful, informative, professional, and above all else were amazing at their jobs.
Cody was great! We called Trademark to have a yearly inspection done on our heater. Cody arrived on time and was fully prepared for the job. He was thorough and found some safety issues on our furnace. He shared his findings with us and made sure we understood the issues. He was very patient with us and showed genuine concern for us as he answered all of our questions. Cody was knowledgeable, kind and considerate. He is definitely an asset to the company. I hope future dealings with Trademark Mechanical and their representatives and employees are this good.
Anthony was very knowledgeable and gave us the information we needed. Would definitely recommend and use Trademark again! Thank you
From the first call to the final installation, everyone at Trademark Mechnical were professional and very responsive. Loved the communication throughout the process. Have told all our neighbors how pleased we are. Thank you!!