Reviews (100)
Office manager, Madison, is rude and condescending. My follow up appointment was scheduled from 10-1pm today and I got update at 1pm stating that my technician was going to be arriving at 1:34pm which is unprofessional (their excuse was that he was stuck in traffic which I understand) and I was not given an update or notice regarding this delay — I had to call them to ask for one at 12:30pm since I hadn’t heard from them. This office manager had the nerve to put words in my mouth and said that I was complaining, etc. because I was just voicing my disappointment that the timeframe that was given was not delivered. Alexis, the coordinator, is kind and very responsive so for what it’s worth at least they are responsive but the office manager needs to learn some manner on how she approaches a paying customer but perhaps it’s because this work order was through a homeowners warranty so it’s not a priority for them. Needless to say, just know that they don’t keep their words and their office manager needs to be re-trained in customer service. I won’t be surprised if I get a response that I was being unreasonable but don’t put words in other people’s mouth and actually ask them those propping questions before accusing someone of lying. I’d definitely will never recommend them lack of customer service.
Great customer service. installed a new air conditioning unit in 2022, and the house has never felt better
I have been using Comfort air at my home since 1995. Between service calls and installation of a new unit they are always great to work with. The techs and the office staff do a great job. Especially Renee!! She is a pleasure to talk to and always looks out for me and my family. I give comfort air my highest recommendation.
Jonathan was extremely professional, arrived on time, installed the new thermostat and also recommended improvements that we could make to our HVAC system in the future that could make it function more efficiently. He also educated us in the use of the thermostat to promote energy efficiency and optimal comfort.
We have had excellent service from Comfort Air. One employee, Mrs. Renee, represents your company well. She is always helpful, super courteous, very professional and a true pleasure to work with. Each technicians that has come to service our unit has done an amazing job.
Chris and Logan were extremely professional, friendly, and thorough in the scheduled maintenance of our HVAC system. They carefully reviewed the system and made thoughtful suggestions concerning any updates to the system that would be advisable, but they only supplied information and recommendations. They did not push me to acceptance but thoroughly discuss the issues. I feel very comfortable knowing that they are accessible for urgent problems as well as the routine maintenance and will absolutely continue to use them for my HVAC system going forward.
Shawn did an awesome job restoring the heat in my mother’s home. He was very friendly, knowledgeable, and professional. Very happy with Comfort Air. Thank you!
We have been using Comfort Air for over twenty five years now , and have always received. Excellent service from them.
Comfortaire has installed and maintained our hvac system for several years. They have always been prompt and professional in their work. I can highly recommend them!
Matt came out to serviced my air conditioner and there was major issues goin on. He showed me all of my options and I purchased a 4 ton ultimate heat pump and let me tell you the humidity control on this unit is unbelievable. My house is freezing at 75 degrees and I love it. I have saved tons on my electrical bill. I would recommend Matt and this company to anyone.
Jonathan was our service technician. He found the issue quickly and was able to resolve it with in a matter of minutes. Thankfully it was not a serious issue, but I was grateful for his knowledge and experience.
I’ve used Comfort Air for over a decade. The technicians are always professional, informative and do a nice job servicing our HVAC units. Today I met technician Jonathan. He did a great job, educated me on my (new to me) system and was friendly and professional. I immediately received a follow up email with details of the visit, including photos. Thanks for all your work today!
Our technician, Shaun, was very professional and patient. He thoroughly explained the details regarding the problem with our air conditioning unit and had it up and running in no time.
This company is wonderful! They repaired our old unit the day after it stopped working and once it went out completely, they sent Jonathan out the DAY OF to assess the situation. He’s very professional, honest, and straightforward - the kind of person you want when dealing with such a big expense on your house. Less than 48 hours later they had someone here to replace the whole unit. Great company, highly recommended!
Sean was great today. He did our semi-annual systems check. He seemed thorough & knowledgeable & a nice guy.
Shaun was great he found our issue fixed it and now my ac is up and running again. He was very professional and friendly. Arrived on time and wasted no time got right to work. Thank you for making something as frustrating as an ac breaking a bearable.
After coming home to an air conditioner that wasn’t turning on at all, I was understandably worried sick. Not only did they show up promptly, but figured out what was going on almost immediately and had the ac going again within just a few short minutes of arriving. I would highly recommend this company and their services. Thank y’all!
I can't recommend Comfort Air enough. I called the AC company that installed and services our unit on Sep 3rd at 7am saying that our unit was not working. Several calls and days later, nobody showed up. We have a 1 year old and 4 year old and our house got up to 82 degrees. Needless to say we were pretty desperate. My wife suggested we try another company in town and called Comfort Air to see if they could come today (Labor Day). Within 2-3 hours an amazingly professional and knowledgable tech named Shaun came out. He assessed the unit, diagnosed the problem, and got us up and running within 30 minutes. Shaun and Comfort Air totally saved the day for us. We will be switching to them for all our maintenance from here on out.
The guy that came out was great. He explained what was wrong, showed me what was wrong, and showed me how to prevent it next time. I run my irrigation company and that’s how I treat every customer. It’s such a nice feeling when other companies give me the same courtesy! Makes the bill at the end not hurt as much because you know exactly what you paid for. I’m not sure if all of comfort air is that way or just the guy that came to my house but as for now, I’m giving the whole company the props but emphasis on the tech specifically. His name was Shaun Churchill
Comfort Air provided quick, professional service at a much needed time. Our second floor unit was failing and struggling in August heat. Sean came on a Friday afternoon, assessed the issue, made a recommendation and scheduled the replacement within 1 hour. We couldn’t be more pleased!