Reviews (100)
Joshua has quickly found all issues and fixed the problems. He has answered to my questions and gave me his professional recommendations about proper maintenance of the system. I decided to add the surge protectors to all units and he quickly performed this task as well. I highly recommend using this company and personally Joshua! Also I want to mention that they considered my request as high priority during busy summer time during long weekend. I am impressed and satisfied by the way as how I was treated.
They worked hard, got the new furnace installed, got the AC working and helped me program a new thermostat. They were polite, respectful and seemed knowledgeable. A good experience.
Jerry (and all of Bartlett HVAC) are wonderful! I always recommend them!
Just had my first annual maintenance performed on my new HVAC unit, replaced by Bartlett in January. The unit has functioned perfectly, and Bartlett's price was 25% lower that my former HVAC service company. I have two other systems in my house and will no doubt use Bartlett when it is time to replace them. Outstanding company!
Regular semi-annual visits to keep HVAC in good working order. Repairs as needed.
Every glowing review of this company is spot on! From the lovely receptionist Mary Beth who eased my concerns and sympathized with me as a pregnant woman without AC in the Georgia summertime, to Josh who showed up quickly and got us up and running in no time. Trustworthy lovely humans, I couldn’t recommend them more.
Excellent company and outstanding customer service! Terrence showed up on time and was incredibly professional. He came back after hours and performed troubleshooting to ensure my satisfaction after a genuine ghost in the electrical. Highly recommend!
Very thorough inspection and routine maintenance. My tech was informative and answered all my questions satisfactorily.
My first encounter with Chris. He continues the proud Bartlett tradition of thoroughly professional and personable service technicians. I'm impressed and highly satisfied with his performance. No doubt his value add to Bartlett is up there with the best.
This is a great local company!! I just used them for the first time for a A/C Tune up. Their communication was great and they showed up as expected. Jerry was very professional and did a great job checking everything out and letting me know anything that need to be address. I will definitely use them in the future!!
Bo is the best! He has been to our home multiple times and always does a fantastic job.
Super unprofessional experience with Bartlett. I've used them in the past with no issues; however my last experience was terrible. From the receptionist who gave incorrect info to the technician that came out--- not knowledgeable and very poor service. Nit sure what has happened to their techs since covid but their service has severely declined.
Highly recommend! I called today (friday) with a thermostat issue. The tech came by (after hours) and quickly assessed the situation and gave me my options. Easy fix for a great price! Also the lady who answered my call was extremely kind and helpful!
The BEST customer service I have had in a LONG time. Bartlett is locally owned and operated. Their technicians, salesmen, and customer service reps are the kindest and most honest people I've worked with in AC and Heating! I switched from CoolRay because we needed a new AC and CoolRay quotes us 3K MORE than Bartlett (with all the same warranties and maintenance deals). My best friend also uses Bartlett and has had the same experience as me. They are prompt, professional, quick to work, and so kind. You feel like family has walked through your door or called you on the phone. They even called me after we had a few warm days to make sure it was working ok and if I needed anything. They are not pushy at all and honest with their advise and info. Love these guys!
Jerry Jenkins (not related), is a wonderful technician!! He is very warm and personable and professional!! He is careful to make sure all of my systems are maintained properly. He goes above and beyond to answer any questions. I heartily recommend Bartlett Heating and Cooling because of Jerry!!!
Our Technician Dakota was extremely professional and knowledgeable and did a tremendous job on the maintenance of our HVAC system. I highly recommend Bartlett and Dakota for any HVAC needs.
Bartlett's website made it easy to schedule an appointment. Their technician, Jerry, called when he was on his way, arrived right at the beginning of the appointment window and went over everything in detail as he worked. I appreciated the information and his professionalism through some of the troubleshooting steps.
Mitchell is so professional and personal. He explained the items that needed repair and took care of them immediately. We really trust this company.
A great job by Bo, as usual. Very professional. He also installed a badly needed evaporator icing cutoff switch.
Bo Trader was my assigned technician; today's visit was my first experience of Bartlett's services. This tech was extremely professional, thorough, and did an amazingly comprehensive job. He explained potential options to me (for now and in the future), explained the potential benefits, and explained them in an order of priority which was really helpful. He took ownership of my AC system as if it was his own. He displayed a fantastic work ethic. Fantastic technician and a fantastic first exposure to Bartlett Heating & Cooling! I would highly recommend them!