Reviews (91)
My original units were installed by Nail in 2005. They maintained and repaired those units until I finally replaced them in 2022 and 2023. Their service team did a great job over the years responding quickly and efficiently to any needs.when it came time to replace, their folks gave a fair and reasonable price. Their installers did a great job with the replacements. They were fast, efficient and professional. I would recommend them for any HVAC need!
I can’t thank Nail Heating & Air enough for what they did for me. My AC unit broke down and I had someone come out to look at it. They wanted to screw me over by telling me I needed an entire new unit that would cost $7,000. I called Nail and had them come out to give me a second opinion. Not only did I not need a new unit they fixed it then and there! They were all very polite and professional from the person that booked my appointment to the techs that came out and fixed my unit. I will continue to give them my business when needed. Thank you!!
They limped me through last year and this spring we got a new system install, got so cold last night I had to bump up the thermostat. Thank God for them and for this ice cold AC
Brian did a Great Job!!!!
We wanted a second opinion on our A/C system issue so we contacted Nail Heating & Air after being referred by a friend. We are so glad we did! The previous company we had worked with really didn't address our issue and tried to convince us we would have to replace our unit. Nail is top notch! They are professional, honest, and fair. Stephen came out and listened to us and took the time to thoroughly investigate. He is very knowledgeable and was able to easily diagnose the problem within 45 minutes. All we needed was a new capacitor! For less than $200 our unit was back up and running. We have all confidence in the professionals at Nail and they will be our go to from this point forward. Thank you, Nail, for operating your business with honesty and integrity! (which is sadly becoming less common these days) You saved us from spending thousands unnecessarily on a new unit. We got an honest repair for a fair price and we really appreciate you!
Another great experience yesterday with Nail Heating & Air Conditioning! I got a new system from them last summer and yesterday's visit was for system maintenance. They are conscientious about appointment set up as they had sent me a postcard reminding me to call to set up an appointment. I work for a CPA firm and hadn't had a chance to do that yet with tax season just being over, so they called a couple of weeks ago to book that appointment. I appreciated that! They called yesterday to let me know the tech was on his way. Ben arrived timely and could not have been a more pleasant or knowledgeable young man. Ben is a great asset to their company. He had been to my house a few times when he was in training, but he came by himself yesterday and did a great job! I am extremely pleased with Nail Heating & A/C from the people in the office to every visit they have made to my home. I will recommend (and DO recommend!!) Nail Heating & A/C to anyone who needs repairs, maintenance or a new system!
Called for a emergency service call as I’m 8 months pregnant and my elderly grandmother and I weren’t sure what we were going to do without heat with highs of 8 degrees.. I was greeted by a friendly efficient secretary; response time was immaculate & my technician Jon was knowledgeable, friendly, and quick and got my old school system up and running in no time when I thought all was lost. So thank you for amazing and compassionate customer service will be recommending to all my friends and Nail will always have my business!
Geoffrey and Jeremy did an awesome job. We've used Nail before and will use them again. Our house was struck by lightning. The hit fried the upstairs Heat/Air. These guys installed our new unit quickly and professionally. Their people are always professional and friendly. Great price and value. In this day where all price are rising they are fair with their prices. Also their systems will save us money in the long run.
Excellent Service.
Great service and reasonable prices
Thanks Nail Heating for saving me on this exceptionally hot summer!
Friendly and timely response! I filled out a service request online over the weekend and then followed up with a call Monday morning – they were able to schedule service that same day and we're back sitting cool once more, thanks to the folks at Nail! We're really happy with their service in the technician was super friendly and explained everything to us. Thanks again
Thank you Jeremy for doing an exceptional job in installing the new AC unit. Was done by both of you very professionally and efficiently. And not to forget the real friendly staff at the office who always are helpful and patient listening to our concerns and making sure our troubles in these extremely hot days are solved quickly. Definitely will recommend and use Nail heat and a air for my AC concerns.
Could not have been more satisfied!!! Called Monday, got an appointment Wednesday. Was fixed super fast. Steven was wonderful! He explained every step thoroughly. Very professional!!!
Steven came out to give us an estimate to install ductwork to 2 unfinished rooms in the basement. Extremely knowledgeable, professional, and courteous. Although we are in the dead heat of summer with people without working AC, he made it a priority to explain to us that because we have 3 fully functioning HVAC units there may be a delay in completing our job requests. After dealing with MANY contractors, he did not price gouge or make naive promises. He was frank and explained to us everything he would try to do (and did it). He did not pressure us and actually saved us a considerable amount of money because we initially wanted to reroute the ductwork builders installed. Simply put, the juice wasn’t work the squeeze. I appreciate his honesty, thoroughness, and knowledge. Not even a month later (which is quick today) work is complete. He showed up with his worker and ensured everything was done to code and our standard. I would highly recommend him and this company. Will definitely use again.
Staff were professional and respectful. They also did a follow up check on the new unit the next day. Customer service were excellent.
I hate to rate this place with a 1, but the lady (Candace) who answered the phone wanted me to change my filter and call back later that day. I asked how far out they were booked and she said a couple of weeks. So, I said couldn't you schedule me, so 20 more people won't get ahead of me? If that does the trick, I will cancel I promise! She was a bit snotty about it but said she'd put me down for next week. Didn't give me a day or time. So I called around, had another company come out to assess. Turns out, I need a whole new unit, inside and out. I hope Mr Nail reads this, I have the $, had good intentions too. I did call Candace back to cancel an appointment I don't think she made anyway, and told her why. She seemed apologetic. I normally don't post bad reviews...you can look! Well, anyways...I have dropped the rock 🪨 Good luck!
They replaced upstairs/attic air conditioning unit and shortly thereafter we had a leak in the ceiling over our living room. They denied any responsibility for damage. Cost over $2,000 to repair. Never used them again. Be careful. Went with Harding Plumbing and Heating and happy ever since,
Very professional and honest
Steven Nail and this company have always provided great service for us. We have been customers of this company for years and we recommend them to friends.