Reviews (22)
A few months ago, I called Peppers because my heat pump turned itself completely off and would not come back on. They quickly diagnosed the problem (which was the the condensate pump was not getting power from it outlet, and the unit was turning itself off rather than flooding the basement with condensation that the pump would not handle. They gave me an easy workaround (plug the condensate pump into a different outlet) and that was that. (An electrician later fixed the circuit.) I was impressed enough with them that I signed a maintenance contract for my system and they called last week and came out today. to do the summer checkup.
We have used Peppers for years for our heating and cooling needs. We really like their maintenance programs which help to reduce the likelihood of outages at inconvenient times.
Tech was extremely professional, and wore his footies.
Our technician was professional, courtesy and efficient. Thank you
Our technician, Robert, was professional, polite and knowledgeable. I will recommend Pepper's to family and friends
Excellent service and very Professional!! We love Peppers and will always use them for our HVAC needs.
Tom was as professional as everyone I've dealt with at Pepper. I have used them for years and will continue to use them for years to come.
Very happy with service provided by technician Thomas
They always show up as promised and do a great job maintaining my heating/air conditioning needs
Thomas was exceptional!
On time…efficient…professional and personable. I highly recommend.
Good professional service.
The technician was very professional
The technician was on time and very informative
Great work as always
As always the technician was professional and appropriate. He even took the time to explain each component of our system and it’s purpose. Wonderful service.
Ac stopped working called peppers at 9am. By 1030 they had shown up and resolved the problem!!!! Does a great job!
I often think about writing reviews but then get too busy to do it. Taking time to make sure Peppers gets a good review. I especially wanted to praise Thomas Shaw who was our service person! I hope he gets promotions and goes far. He came on time, asked outside the door if my husband had alerted me he was coming (company had let husband know he was on his way) and made sure I could see his Peppers van in driveway. He was professional and pleasant in all his interactions and gave the air of being trustworthy with a good work ethic. He asked questions and explained before and after what he was doing. He even cleaned off our overgrown outdoor unit (on a hot day!) and said he killed as many ants as he could see, but recommended what we could do to prevent further ants and issues. Good price for the service. I usually dread dealing with home repair meetings but I would look forward to working with Peppers/Thomas again. It seemed like the company trains their workers well in general. I think my husband picked them randomly from their good reviews.
Would recommend this company for their professionalism, timeliness and honesty. Mike our contact was and has been friendly, courteous and helpful when I asked questions or poised concerns on what to do next. He is even dog and cat friendly, which is a HUGE plus in our book. Without a doubt the best service I have gotten by just picking them out of the blue. 5 stars to this company and all their employees, from customer service to maintenance!
Positive experience with Peppers Heating & Air. Professional and informative technicians. Great service!