Reviews (58)
Wayne came for a 2nd opinion/new system quote based on an IERNAs tech recommendation of a new system due to high amperage pull, rusting coils and low coolant. Wayne did quote me a price of under 10k for a 16 seer 2stage/variable speed for our 1800 Sq ft house. I believe that was for a 3.5 ton. IERNA quoted over 14k. However, he said that the unit was fine and running well. Amperage was under what both motors were rated for and 20 degree difference from intake to output... so no coolant deficit. He said that this system could last another 5 years and he would keep it and just replace the fan motor that is probably near it's lifespan as our unit is 10 years old. Lloyd's just earned a new customer. Thank you for your honesty with someone you could easily sell a new system to.
Lloyds Heating & Cooling of Wesley Chapel is a company you can trust! The owner, Terry is very professional, polite and knowledgeable in his field. They have decades of experience that makes them experts in what they do and they also have a great team working for them! If you're in need of a service repair or looking to get a new HVAC system installed for your home, I would highly recommend that you give them a try. I had my upstairs HVAC unit replaced and they were not only reasonable in price, but they also did a great job with the install. It was done clean, precise and in a timely manner. I could ask for a better job. I give them 5 stars across the boarder!! AL
I bought my A/C from Lloyd's 10 years ago, my A/C needed repair so I contacted them. The repair person showed up over an hour early while I was still working. I accept an appointment window for a reason! I was then charged $85 for the service call and then $180 to change a $20 capacitor which took about 15 minutes. I had to go back inside for a work meeting while the repair person checked out the system. I came out and they changed out the part before telling me the price. I ended up paying $265 just to not sweat another night. The work seemed overpriced and the service presumptious. Could be worse I guess but I will try another company next time.
Friendly service. Honest and fair pricing. Highly recommend!
Lloyds Heating and Cooling in Wesley Chapel is the best in the business! We had an HVAC unit installed 18 months ago by another local company and the comparison between them and Lloyds is like night and day. When we experienced issues with the new air conditioner while it was still under warranty, the previous company was slow to respond and, when they finally did come to take a look, they over charged us for replacement parts and service that did not adequately fix the problem. I later discovered by reading BBB reviews that the original company was notorious for poor business practices so we next called on Lloyds. As it turned out our problem was quite unusual, but Lloyds’ technicians were prompt, professional and patient as they tracked down the culprit. Eventually, Terry, Lloyds amazing owner, personally came to our home and found the solution - all at a very reasonable price. This experience taught me two things: (1) always look at a cross section of reviews on line before selecting a heating and air conditioning company for your home and (2) always choose Lloyds — they are that good!
I've used them before..THE BEST..Jason is the man, his vibe is awesome he did a beautiful job, I'm sooooo satisfied..an a happy customer..
Been using them for at least ten years, the best service company I have ever hired. Top notch, would highly recommend
Grateful for Lloyd's. Timely scheduling, great workers & stands by repairs. Thanks!
In my experience, Terry is the most reliable, honest, and efficient AC provider in Tampa Bay. I’ve hired many others over the years, but Terry and his team surpass them all. They have stopped by late in the evening to replace condensers and early in the morning to install a hard starter. For several years Lloyd’s has helped me keep aging units running with quality servicing and lots of band-aids. And all without any sales pressure to buy new. When I decided to replace the system, Terry listened to my requirements and made high quality and cost effective recommendations. He wasn’t interested in which company provided him with the biggest rebate, but rather which units would help with long term functionality and efficiency. And the price was by far the best among his competitors. So after years of experiencing it firsthand, I wholeheartedly recommend Lloyd’s Heating and Cooling.
I purchased a 3 ton Trane XR16 on recommendation for my house. Shawn was very knowledgeable about his products. He was very honest with what my home needed and clearly explained everything I didn't understand. I had many questions which he answered professionally. The installers were very friendly and professional. They kept me in the loop as to what was needed to complete the job and asked me before making any major decision. They completed a very neat install in a short time and worked together like a true team. I am familiar with HVAC work and observed all the correct procedures performed with no short cuts. I couldn't be happier with the installation and equipment. Lots of attention to detail was put in this job from start to finish. The turn up and hand over was done in detail. I was able to manage the thermostat functions to my preference within minutes. Terry was on top of this install with out ever being present or in the way of his installation technicians. There was a lot of trust between manager and employee. I've only seen that in a well run company. I can highly recommend Lloyds to any of my family, friends, neighbors or anyone else.
Very professional and honest
Excellent, fast, professional.
I contacted Terry with Lloyd's Heating and Cooling about getting my 5 Ton A/C replaced due to a compressor failure. I also had two other quotes for exact same system from different companies. The two other companies gave me a quote, but their quotes were extremely high and they also wanted to replace items that did not need replacing. Terry came out and spent 20 minutes in my attic checking duct work and then spent the time explaining what system he would recommend and why. There wasn't any upselling (actually explained why a higher SEER wasn't the best option for me). Since our unit failed during the week, he had his guys come out and just replace the condenser to get us AC thru the weekend. His folks then came out on a Tuesday and finished the entire install with new air handler and installing new ducts to fix poor air supply to a couple bedrooms.. Professional, Integrity and excellence is the only way to describe my interaction with Lloyds Heating and Cooling. Also, his price was cheaper by more than a thousand dollars for my home compared to the other quotes I received.
Replaced the evaporative coil in my unit but failed to change the filter drier then compressor broke. Then they refused to replace the compressor they broke. Eventually did come make things right, but it took 2 months of headaches and 90 heat to get it done.
Lloyd's replaced our AC today. The owner, Terry, came personally to evaluate our situation and explained to us his recommendation. Today his installers, Jason and Stephen, arrived to take on the task of tearing down the old unit, which was in the attic, and assembling the new unit. They were efficient and polite. Our experience was met with honestly, integrity, knowledge and politeness. Lloyd's AC was recommended to us and we now would definitely recommend him.
Our neighbor recommended Lloyd’s for servicing our air conditioner. They arrived on time and did a quick and excellent job. Our air conditioner is working better and we couldn’t be more pleased! We highly recommend this company!
I have lived in NW Hillsborough many years and had used the same AC company- but the owner retired and until today I had no AC hookup but read all the reviews on Google- I took a shot at using Lloyds - it was refreshing to hit a great company on first call. Id like to express how impressed I was with Randal Johnson - He is the picture of Service Management and answered all questions, took his shoes off when he went in my home after I told him it was not necessary- that employee needs a raise and I will schedule 6 months from now with request for Randal -
We just had our A/C maintenance done by Lloyd's and it was a great service experience. Randal was right on time, worked quickly, and was incredibly friendly. Highly recommend Lloyd's and we would definitely use them again.
Great service begins with answering the phone, and that’s where Lloyds first starts to fail. Online support said, wait for it… “We are busy in the summer” leave a message and someone will call you back. Well, I left two messages and sure enough, no call back. After spending 6K on an Air Condition unit, you might expect to at least have someone who picks up the phone when you call and need service. Avoid this place at all costs. Lloyds will leave you hanging “stuck sweating in the summer”. They are no better than a 3rd rate handyman service, with premium prices. Go somewhere else. If a company this size cannot even answer the phone, imagine all the other things they can’t do.
I just wanted to take a few moments to recognize the GREAT service I have received from Lloyds over the years! I have had them service my AC Units for many years now and they are always fair and reasonable. I had an entire unit replaced a few years back at a rental unit, and just recently had the AC unit at my own replaced. Jason and Danny, the installers, were very friendly and took the time to do a very professional install, answering all of my questions along the way. I know how important the install is on such a large investment to your home, and I couldn't be happier with the work Jason did, and he even walked me through the basics of my new thermostat when he was finished! Kim, in the front office, has always been very pleasant and responsive over the years as well, and always gets me to the person I need, if she can't answer my question. Thank you all for the wonderful service - I will continue to recommend your team to any friends and neighbors. Thanks, Paul