Reviews (100)
Called into help desk via telephone number provided by Google, spoke with Austin who is incredibly rude and unfriendly. I simply wanted a quote on something and it was like pulling teeth to get a response. Very bad first impression for this company.
Hale’s A/C technician showed up but did NOT perform the needed maintenance, time was spent trying to get lawn cleanup work on the side. Technician name Dakota Hammond. I’m done with Hale’s. Alerted manager who did nothing. Credit card charge will be disputed as fraud. As employee Dakota was leaving I told him condensation line was not cleaned, he said “call him & he would come do it for $20.” and he gave me his private cell phone number. When line not cleaned system shuts down. Other maintenance on system none of it done.
I've used Hale's A/C services for many years. My AC broke down on Sunday. Dakoda was out the next morning. I feared the worst $$$ but turned out to be a loose wire! Dakoda is amazing. I am so grateful. This company is fair, efficient, professional and friendly.
Hales is a great business to deal with. Having been a part of the HVAC field for many years I have heard many tales of woes from people who were not satisfied with a company. So when it came time to replace my system I did a lot of research and chose Hales AC . It was a great decision and will strongly recommend them to anyone.
The men are always very polite and mindful of their surroundings in my home. They are also very prompt and thorough. Thank you
They installed our units and serviced it twice. All good
Ultimately very happy with a new system after some installation difficulties. Hale was very responsive in resolving the issues quickly. Everyone from sales personnel to management were continually engaged.
We get a great service every month and also great response time when we have an emergency. Very happy with the service!
Have used Hale’s for all my AC issues and they are always professional, prompt and get the job done. However, the same issue happened 6 months ago and I again had to pay a large fee to get the same process done. I finally signed up to pay a monthly fee to have bi-annual inspections done as to try to avoid another large bill. Take care of your AC if you live in FL!
I have been a customer of Hales for many years, They are a little more expensive than many other AC companies but well worth the price. Whenever something goes wrong they come immediately to fix the problem. I just had a new AC unit installed by them and the 2 guys came and did a magnificent job and cleaned up everything when they were done. This company doesn't try to sell you something you don't need. They are very honest and I would recommend them to everyone who needs an AC or help with the one they have.
We called with our ac out and had a new one installed in 2 days, only 1 day after we agreed to a contract and price. We have used Hale’s for 20 years, or longer, and have always had the best support. We recommend them to anybody that aske. Dave and June McDonald
This was the 2nd time we have used Hale's A/C since purchasing our condo in Aug 22. This visit, Mike ran into bigger issues on earlier calls, & therefore was much later than we expected. Unfortunately, we had to call to find out this information. He knew right away what the problem was & fixed it quickly. About an hour later, a similar thing happened & we called back. Mike returned & fixed the second clogged drain, which said CAN happen. Recommended we plan to replace A/C unit before we move permanently. We highly recommend Hale's A/C for your needs.
I am disputing my Visa charge for a refund after attempting for more than one month and many attempts (phone calls and emails) to get Hales AC to complete the work I paid for. I contracted with Hales AC to clean the ducts in my home. Coincidentally one day after they completed the work my HVAC system was being tested and the contractor showed me that vents/ducts were not cleaned. I sent photograph's and spoke with HALES operation manager who asked if I wanted a discount or to schedule completion. Obviously I did not want a discount - the duct was not cleaned. He referred me to Jeri to reschedule. Now she does not even respond. My recommendation is to stay away from HALE.
I really appreciated the professional service that I received from my technician Scott. He truly did a fantastic job in replacing my mini-split head unit. I also would like to thank Manager Blake for his outstanding customer service skills. He went out of his way to make sure I was happy. Hale’s A/C is top notch and can definitely be trusted for all your HVAC home comfort. Thank you!
Hales has been our family go-to for AC. Dependable and professional.
This is the first time we had a service call from Dakota. He was wonderful! Extremely polite and professional and explained everything in detail. He is an asset to your organization.
DO NOT USE THIS COMPANY. Wish I could give them 0 stars. I originally left them a 5 star review. They replaced my a/c unit in less than half the time they quoted me. MY KIDS AND I COULD HAVE DIED DUE TO THEIR NEGLIGENCE. A few months after they put in my unit, I smelled something burning. I contacted my property manager and they had to send someone else out because Hales got bought out by someone else and they refused to honor any previous work. They cut corners and did not replace the wires properly inside of my apartment. Turns out wires melted and it would have resulted in a fire if I had kept running my unit. These people are the worst, DO NOT USE THEM! My air conditioner has been broken for over a month and needed to be replaced entirely. My landlord always uses Hale's whenever we have issues with our A/C and they have always been fast and efficient. It should have been a 6 to 8 hour installation job, but Spencer and Jason did it in 4 hours from start to finish and I could not be more thrilled! They both were very nice guys and even cleaned up before they left. I would only recommend Hale's Air Conditioning if you ever have a problem with your A/C.They truly are the best!
Dakoda fixed the issue with our AC unit quickly and efficiently. Very professional and responsive. Thanks!!
Very good service. I left a message last night and they returned my call first thing this morning and had a tech here by noontime. Very happy with the service.
Hired them a month ago to clean the AC system and turn it off. They did not do a very good job cleaning . dust was flying through the vents. Had to bring them back out because the AC shut off I was told that they had all the parts on the truck when I asked him to come out. on Friday afternoon and told me I'd have to wait till Monday or Tuesday because all the parts stores were closed until then. This is Florida for days with no AC it's not acceptable. The repair guy that came out was reeking of marijuana and was not very thorough in his job. Found a local guy that came right out and fix the problem immediately