Reviews (46)
They will not return your call
Over a year ago i purchased a new unit(with 10 year warranty) from them, had a simple problem and i was guided from the phone, easy fix. 4 months ago i called since my system wasnt working but never got ahold of them, by phone or email every now and then i try calling and see maybe they answer the phone, but nothing worse decision ive ever made, all i want is my warranty and see how im able to use it with other companies, this is literally messed up
I purchased a used air conditioned 3 ton unit from Encore Air from the owner James McClow, in 10/2017 (contract states this). Six months later the compressor frozed up. I reached out to Mr. McClow, he did come out and added more freon to my unit. Three months later the compressor frozed up again. It only right to reach out to Mr. McClow, again. This time received no response back. I had no choice but to call another a/c company. this is when I discovered, the unit he sold me is NOT a 3 ton. It's a 2.5 ton and it's a 2014, not an 2017. Now, its 2019, I've added freon to this unit six times since 2017. I've made several attempts to reach out Mr. McClow, asking him to replace the 2.5 ton for the three ton that the contract was written up and I've paid him for. Once again no response. I just learned today (8/21/19). The outside unit is leaking oil and paid to add more freon AGAIN, replaced the capicitor and my a/c company now said I'm going to have replace the unit outside. I will be reporting this to Better Business Bureau.
They do not return phone calls. We are an elderly couple in our mid 80's who were trying to stay cool, called them, but never heard from them. We only got as far as an answering service. Goodbye, Encore.
I call, but never get a call back.
We are happy for the help we received in ordering our new equipment. We help customers locate companies that are trusted in the area and have referred encore air to a couple now. Everything went smooth.
Do NOT buy anything from this company, or r a person named James Mccow Jr who is supposedly owner. They DON'T return calls dont stand behind the products they sold even a year ago. Take the time to call the Pinellas Cty Clerk Court,THE Dept of licensing which is DPBR AND THE BBB there are numerous unresolved complaints including ones from when his license was valid. The license was SUSPENDED REVOKED!There are felony fraud charges. All of which could be seen by the public on line. He is doing business by other names do your homework. I was told as early as this morning when looking for AC company that Encore is merging with Fl Air Care so opted not to use them as he is merging with them. I could go on and on. DO YOUR HOMEWORK ON THS COMPANY AND ANY COMPANY THAT HAS ITS NAME ATTACHED. CONTACT past customers they could help you too.I found a past customer setting up some kind of class action. More info to follow
We needed new equipment and got 4 estimates. It wasnt the lowest one but definitely not the highest. The system is now installed a couple of months and I couldn't believe our electric bill is half of what it was. Literally over 200 less. Super happy. The installers did a great job and couldn't be happier with the overall experience..Def a 5 star job!
My wife and I are very pleased with our decision to choose encore air for our work. Our system went down on New Years Eve and we were having guests over. Nick was able to get our system working within 45 minutes. The fan motor went out. I am very happy with the company and the pricing. Definitely will refer to my friends.
You will easily reach the owner in order to schedule them to install a new unit so they can charge you, but 5 months later when I want them to come and check a loud noise coming from the outside unit....NOPE! I've called 5 times, emailed and nothing. If you think you're reaching them when someone picks up, think again. It's an outsourced answering service. They only relay your call but in my case NO ONE RETURNS MY CALLS. I have been trying for a month now. Obviously, I'll go elsewhere to get this handled. But just be watchful of these guys. In the beginning: attentive and seemed to care. Good pricing. But after install...completely disappeared. Alas, you get what you pay for.
We had a great experience with Encore Air, we recommend them for your A/C needs. They were on schedule, courteous and professional. Highly recommend. UPDATE: 3 years later, the system is not working called Sunday morning, no callback. Called Monday morning, no callback (Labor Day) no callback. Called Tuesday morning, no callback. These guys are fired!!!!
In one word “RUN” As with every other situation you should do your homework first. Check things out through the Better Business Bureau and Pinellas County Clerk of Courts, criminal records. Also look at the states DPBR website. After viewing those two sites, if you don’t run, you’re crazy. My experience started May 11th 2018, that is when I contacted James McClow via email on his website, the next morning I signed the contract and later that day his employee and employees wife showed up to do the install. No company vehicles showed up to my house, certainly non like are shown on the company website. Just the installers personal truck. There were numerous issues with the air conditioning system it had to be remedied on the following Tuesday. After the install was done, the AC system in my attic was resting on my ceiling rafters and it vibrated so loudly we could not sleep in the house. When the installer was done installing all the parts together he just filled the system with Freon without doing the proper system flush or required evacuation that is required by industry standards. It took 3 dats for him to return to solve those issues. June 15th I contacted James McClow once again to find out when he was going to have the city of St Pete do the inspection. Come to find out he never pulled the required building permits to do the installation. When he finally pulled the permits, and the inspection was done, it failed. He said the city inspectors are incompetent and don’t know what’s going on. Several weeks later his employee finally returned and did the needed repairs to make the system pass. Now in the middle of August 2018 I am having issues with the system not working correctly and he is nowhere to be found and will not return my text messages or phone calls. His website looks really nice talking about running a family business and showing nice company vehicles. Non of those vehicles never showed up to my property instead his installer came in a beat up ol
I'm pleased with the system and they completed the job really fast. Fair prices.
Used Encore Air to install a new system. I had a warranty issue and the unit stopped working. I tried calling 5 times and their answering service kept taking messages, but I never received a call back from anyone at the company. Maybe they are just too busy to handle service calls. I would think twice before calling them unless you have a lot time before you actually need anything.
If there were more than 5 stars, I would have selected it. Encore Air is prefessional, punctual and respectful of my time. They not only did the job right, but cleaned up after themselves and offered a fair price. If I had to do it all over again, I would hire them again. Thank you James and crew.
After some scheduling problems today I had my system installed. The installers were very knowledgeable, professional, and friendly. The pricing was very reasonable and the entire install took a mear 4 or so hours. What impressed me was the installer had me go into the attic and explained about cleaning as well answered all my questions.
The guys did an amazing job on my replacement system. The price was much less and quality of installation was above board!!
Great business man and leader in the community
This company is out of business. After calling for 2 days and submitting online requests, my husband went to their offices and their doors were locked and signs removed. Neighbors said they up and left very quickly.
They have closed down their shop, our new system which we purchased at the beginning of this year is cutting off and on and no one is picking up the phone over there. So I just drove by and their neighbors told me that they just packed up and took off!! No idea what to do now as far as service....